Angela R. Ross

**** *. ****** **. ******: 937-***-****

Dayton, OH. 45403 Email: acz7wp@r.postjobfree.com

Professional Business Manager

** **** ***** ** ********** in financial industry 10 plus years of experience in supervising and management 20 plus years of experience in customer service Strong administrative skills with experience in finance and cost issues Extensive experience analyzing and researching reports Excellent communication skills Strategic planner

Education

Sinclair Community College: Currently attending school to obtain a Bachelor’s Degree in Business Human Resources

CERTIFICATIONS

Commissioned Notary for the State of Ohio 06/27/2012-06/27/2017

Professional Experience

Morgan Services, Dayton OH 01/2016-04/2017

Administration Manager

Financial analysis with budgeting and forecasting

Human resources recommending solutions to comply with federal law

Strategic planning including development and presentation

System and process control including pricing, inventory, and contract management

Managing billing, accounts payable, account receivable, customer service, human resources, sales and production support

Network administration working closely with IT department to manage and maintain area servers and computer equipment

Collaborate to timely submit reports and audit recommendations

NCP Finance, Dayton OH 02/2015-01/2016

Field Compliance Auditor

Audit CSO (Credit Service Organization) locations to ensure compliance with the CSO model

Conduct storefront compliance and operational audits

Create functional tests and specific reviews according to developed programs

Review and appraise internal records, policies, and procedures

Analyze records and summarize data obtained and tested from field audits

Prepare internal audit reports

Compile and distribute audit summaries to Director of Compliance

Review marketing and advertising materials to ensure they are compliant with regulations

Monitor CSO collection activities to ensure they are compliant with FDCPA (Fair Debt Collection Practices Act), state and local laws

Review and confirm account records are being retained according to records retention standards

Cash America, Dayton, OH 10/2000-01/2015

District Market Manager

Supervise approximately 45 employees throughout 9 different locations across Southern Dayton

Oversee statistical and data analytics (P&L’s)

Develop and oversee the production of marketing campaigns and materials

Conduct interviews and evaluations

Lead divisional training courses

Administer inventories and audits on documents