Customer Service Microsoft Office

Leshundra Hobson

Team Lead

Memphis, TN *****

*********.********@*****.*** - 901-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Team Lead

WILLIAMS- SONOMA - Olive Branch, MS - 2016-10 - 2016-12

• Arrange and direct delivery and installation of products and equipment.

• Check stock levels and reorder merchandise as necessary.

• Documenting team members' performance and behavior in order to help management to assess employees during performance appraisals or at other times when the company needs to review team performance.

• Monitoring workers' scheduling and attendance, training workers and conducting performance reviews. Ramp Agent

FEDEX EXPRESS CORP - Memphis, TN - 2006-06 - 2015-10 Memphis, TN

Lead, Jun 2006 - Oct 2015

• Computes proper weight and balance of aircraft prior to each flight.

• Provides training to other ramp personnel under the direction of the manager.

• Ensure all ramp functions and security procedures are performed in accordance with established FedEx policies and procedures. Conform to airport regulations, Transportation Security Administration (TSA), requirements established by local airport, and homeland security agencies.

• Leads and provides technical support to cargo handling employees and ensures that established procedures are followed. Operates air to ground radio and datacomm terminal. Call Center Representative

Sitel - Memphis, TN - 2007-06 - 2007-10

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Check to ensure that appropriate changes were made to resolve customers' problems. Trace Representative

FedEx Express - Memphis, TN - 2000-05 - 2004-12

• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.

• Receive and respond to customer complaints.

• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

• File copies of orders received, or post orders on records.

• Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.

EDUCATION

High School Diploma

WOODDALE HIGH SCHOOL - Memphis, TN

1999-05

ADDITIONAL INFORMATION

• Proficient with Microsoft Office Suite

• 10+ years of Customer Service experience

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