Technical Support Manager

CHARLES S. SABALA

**** ******** ***** ********* *****, Co. 80129

Cell 720-***-**** acz7v4@r.postjobfree.com

INFORMATION TECHNOLOGY DIRECTOR & EXECUTIVE

IT Manager, director and technology leader, with more than 30 years of demonstrated achievements in operations directing data center activity. Superior strategic planner and visionary known for pioneering new business programs and processes aimed at fueling exceptional productivity and organizational efficiency. Creative problem solver, big picture thinker, instructor, team builder, communicator and mentor with a proven ability to develop cutting edge service strategies which exceed project objectives while raising performance levels.

Computer and Technical Skills

Technical Project and Program Management (over 30 years of experi ence development & productions applications)

Data Center P/L, cost center, responsibility in Healthcare industry

M & A Project management

Budgets-Forecasts-Asset Management

Prepared business cases, budgets and monitored and tracked expenses.

Interface between C level management, technical and non-technical staff.

Team leadership, mentoring and technical training for national and International data centers.

Technical Training

Data Center design, physical buildout, and production Implementation

Data Center hardware/microcode/application/vendor/project planning/installation management and equipment and software retirement.

Disaster Recovery and Business Resumption Planning

IT data center Infrastructure expert

IT Vendor management and negotiations

Data Center relocations(medium and large scale)

Data Center consolidations and migrations

Annual and long term Data Center upgrades

Served as primary contact for stakeholders. Primary onsite and after hours interface for business partners, C-Level management, and national/international, vendor and security organizations.

Managed personnel/finances/software/resources to meet service level commitments

Provided and managed timeline information and deliver timely status reports and statistics

2nd Level Technical Support for 7x24 Data Centers (national and international)

Technical documentation Web and local access to DB.

Data Center ISO9000 certified.

Cyber-security and data center physical security. Biometrics.

VPN

IPSec4(6), firewalls

Experience with MS Project, Project, Visio, and Power Point.

Enterprise Architecture Management Toolset (TROUX)

Computer Equipment and Operating Systems (mainframes/minis/servers/blades)

IBM/HP/SUN/Hitachi/Cisco-Mainframes/Midrange/Servers/bladesPC’s/Building monitoring systems.

Fiber-channels/VTape/Tape Silos/DASD/Storage/encryption devices/SAN/Network

MVS/OS/DOS/VM/TCP/Linux/Solaris/Unix/DB2/AIX/Windows/OSx/OS/2/Oracle SQL 10g/.Net

Aperture/AutoCAD

UPS-Battery backup/HVAC/Backup Generators/Halon/Fire-suppression

PROFESSIONAL EXPERIENCE

Wendy's Highlands Ranch Co April 2014 to present

Crew customer service

University of San Francisco

Jan. 2008 to Jan. 2012

Full time student

2008-2009 BSIS 3.37 GPA

2010-2012 MSIS.3.71 GPA

2007-2008 sabbatical

VISA U.S.A., San Francisco, California 1975 to 2006

Multiple trillion dollar online Debit/Credit, card processing, and financial services provider.

IT Manager, Project Management and Chief/Lead Technical Support Analyst

Optimized technical areas through annual planning for computer/software upgrades, new installations and equipment retirement. Effectively developed key maintenance schedules and equipment replacements. Utilized business resumption testing to create disaster recovery plans and business resumption plans. Provided expert strategic plans to directors, executives, senior management and over 2,000 programmers detailing exact technology testing center implementation. Spearheaded workplace improvements, expanding data center service area and updating equipment. Served as point person and lead technical advisor for entire staff, providing drawings, and documentation as needed or requested. Maintained position as primary vendor negotiator and contact for all Data Center needs.

Specific Accomplishments:

Managed Installation, maintenance, upgrades, and removals and repair of 7x24x365 data center

QA/Test/Production equipment of Network L1/L2 TCP/IP dual test/production network and Mainframe/midrange/server/blade equipment. In VM/MVS/TCP-TPF/Unix/Solaris/Linux/AIX software

environment.

Planned and executed three national data center relocations. (In three separate states)

Repaired all problems assigned to group without stoppage in service through exceptional performance and team leadership. (developed back-out plans for any hardware/software installations so that there would be no outages)

Maintained 99.999 computer uptime before and during all installations, upgrades and relocations.

Project management for multiple domestic and international data centers

Corporate IT trainer for national and International data center operations.

BERGEN BRUNSWIG/AMERISERV, Burlingame, California 1970 to 1975

National prepaid healthcare provider.

Director of Data Processing

Annual fiscal budget for multiple national data centers. Masterfully executed personnel performance reviews to improve efficiency and overall staff expertise. Served as point person for marketing executive technical support assistance and data center design. Carried out expert drafting services, RFP’s data info input, center layouts and vendor management. Data center production control, Utility programmers, and systems programmer manager. Infrastructure and vendor manager.

Data Center P/L, cost center, responsibility.

Data centers processed State health claims and were monitored via professional peer-review

Specific Accomplishments:

Perpetuated superior operation performance by teaming with vendors to design and construct multiple new data centers.

Designed and build four national, state health claims processing data centers.

In charge of four data center relocations, migrations and consolidations.

Project Manager for multiple national data centers

Served as technical support interface and fellow IT planner for VP of Marketing

FORMAL EDUCATION

2010 to 2011 MSIS - Masters of Information Services University of San Francisco - concentration in Information and physical Security

2008- 2009 BSIS - BS Information Services University of San Francisco

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