Customer Service Real Estate

L. OCTAVIA GRATE

****-* **** ***** ****** • Charlotte, NC • 704-***-**** • ******@***.***

PROFILE

An energetic Business Financial Professional with 20 years of consumer lending, commercial lending, auditing, policy/procedures, and compliance experience. Ability to effectively build partnerships with various lines of business and sales field partners, in addition to maintaining a high level of customer service. Work effectively in a team environment successfully meet established goals and cycle time requirements. Able to multi-task in a fast

pace and ever changing environment.

ACCOMPLISHMENTS

Consumer Lending:

•Resolved Third parties title issues, appraisal disputes and coordinate loan closings.

•Gained strong knowledge and understanding of Real Estate Servicing and Underwriting.

•Held underwriting signing authority of $500M.

•Experience with different investor’s underwriting guidelines

•Coached and trained co-workers on new processes.

•Reviewed documentation to determine that the Bank is within OCC and CFPB guidelines. Identified control deficiencies, discussed with line management and initiated control matter recommendations.

•Experience with mortgage related Federal banking regulations (including Reg. B, and Z, RESPA, ECOA, FHA, FACTA, FDPA, FIRA, HMDA and UDAAP).

•Performed quality control audits on closed mortgage loans to ensure compliance with applicable federal and state laws and regulations.

•Drafted reports and findings including the preparation of tables, exhibits, and charts.

•Reviewed documents in the system to meet with internal audits and comply with State and Federal regulations.

•Reviewed mortgage applications and underwrote applications as per designated limits and/or ensured all terms and conditions were appropriate to the structure of the transaction under review.

•Analyzed the credit risk of each applicant based on the credit bureau, income/financial documents, and debt service ratio.

•Reviewed and approved credit and property analysis on conventional loan files in a timely manner.

•Experience with compliance requirements and guidelines for LP and DU underwriting.

Commercial Lending:

•Analyzed financial data to assess the quality level of credit risk and viability of source of repayment through a global cash flow spreadsheet.

•Performed real estate analysis, underwrote, due diligence, document processing, research, and financial analysis related to the request/or transaction.

•Reviewed and approved appraisals, survey, contracts, leases, lien searches and collateral verifications/releases.

•Analyzed and approved collateral substitution, subordination and rate modification requests.

•Negotiated loans based on lending guidelines.

•Coordinated closing activities associated with the closing of commercial real estate loans, including construction loans, revolving lines of credit, term loans, permanent loans, restructured loans, and Capital Market Partners loans.

•Reviewed environmental assessments, title insurance commitment reports, leases, contracts, insurance, and flood certificates to ensure compliance with bank requirements.

•Researched complex payment issues and issued wire transfers for Commercial loan accounts.

Small Business Underwriting:

•Ranked in the top 10 out of 30 Underwriters for productivity, accuracy, and customer service.

•Underwrote commercial loans up to 100M unsecured and 1MM secured with collateral (Real Estate, Brokerage Accounts, Trust Account, Blanket Liens, Airplanes, and Ships).

•Analyzed tax returns for Self-Employment, S-Corp and Partnerships to assess the level of credit risk.

•Managed appraisal vendors to resolve value appeals. .

•Reviewed declined loans to confirm denial or offer suggestions.

•Held underwriting signing authority of $750M for secured loans and $75M for unsecured loans.

PROFESSIONAL EXPERIENCE

INCO-CHECK, Rock Hill, SC

Mortgage Loan Quality Control Auditor 2015-Present

Audit closed loan files(Correspondent, Broker, HELOC, Wholesale, Portfolio) for compliance with State and Federal regulations and adherence to agency and/or client requirements.

Knowledge of TRID, Loan Estimate, and Closing Disclosure.

Complete Loan Audit Report daily in a professional manner.

Rebuttal of inaccurate findings as appropriate to ensure accurate audit results.

Coached and trained new employees on processes.

BERNARD, NICKELS, and ASSOCIATES, Charlotte, NC

Forensic Mortgage Loan Analyst-Deloitte(Contractor) 2015

Performed a comprehensive forensic analysis of residential mortgage loans files to determine compliance with underwriting guidelines.

Summarized Loan review results in a concise manner.

Reviewed documents to identify items relevant to an investigation or dispute consulting matter.

Assisted with compiling, analyzing, and documenting facts for matters under investigation or in litigation

WELLS FARGO, Charlotte, NC

Compliance Consultant/ Quality Assurance Analyst 2013-2015

•Reviewed and approved CIP and CDD customer record within CIP/OFAC SOR and ensured certain Wells Fargo Securities-Corporate Trust Services AML related procedural requirements were satisfied.

•Used understanding of CIP/CDD/EDD requirements and on boarding KYC customer processing and/or other operations processing.

•Pulled and reviewed Entities 10-K data.

•Reviewed loan documentation, files and/or on-line transactions, individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, insurer guidelines, investor requirements, and/or government regulations.

•Examined and analyzed data to ensure team members are following documented processes.

•Performed research on document issues and work through to resolution with appropriate resources.

•Pulled, assigned, and analyzed daily production report for all sites and Senior Management.

•Researched and verified that title standards/requirements for various states are applied to title.

•Ensured and reviewed for TILA, Dodd-Frank, FCRA, RESPA, and CRA guidelines were adhered to.

WELLS FARGO, Charlotte, NC

Underwriter 2012-2013

ACCENTURE, Charlotte, NC

Underwriter 2012

RANDSTAD, Charlotte, NC

Bank of America -Resolution Specialist/Auditor/HSSII 2010-2011

WELLS FARGO, Charlotte, NC

Small Business Underwriter 2005-2008

Commercial Wealth Closing Coordinator 2003-2005

Commercial Portfolio Management Loan Specialist 1999-2003

EDUCATION & CERTIFICATIONS

Bachelor of Arts, Coker College, Hartsville, SC

Central Piedmont Community College, Charlotte, NC

Associates Degree in Accounting 12/2016

Tax Return Certification 12/2010

Accounting Certification 5/2009

COMPUTER SKILLS

Microsoft Office, ICMP, CAIRO, AFS/CLAS, FDR, CPI, Emerald, and Lotus Notes, SharePoint,

LexisNexis, LIS/LPS, AUS, EDGE, CIP/OFAC SOR, WorldCheck, and TLO

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