Product Development Customer Service
Resume:
JENNIFER L. SANDOZ
McHenry, IL 60050
Email: ********@*****.***
PROFILE
Highly accomplished and results driven professional with broad based and progressively responsible experience in Office Management, Account Management, and Customer Service. Possesses excellent knowledge and experience with computer software, including expertise in Microsoft Office and ERP systems. Effective communicator with the proven ability to strive in fast-paced environment and to build and maintain long-term client relationships by establishing a high level of confidence and trust. AREAS OF EXPERTISE
Management Team Building/Leadership Critical Thinking Multi-tasking Training & Development PROFESSIONAL EXPERIENCE
S2S Global, Inc. (Premier Medical Group) McHenry, IL May 2014 to present Purchasing & Inventory Control Manager
Responsible for over-seeing and managing all functions of the inventory department, including all overseas and domestic purchasing.
Review and approve all processes managed by the Procurement Manager.
Set up supplier orders and inventory ordering functions for three warehouses.
Maintain forecast by customer and components.
Analyze forecast deviations and develop action plans for sales.
Manage expediting orders among all part numbers.
Update and maintain all system information, ensuring system integrity.
Train and develop new departmental hires.
Product Development & Procurement
Responsible for the development and maintenance of the Medical Apparel line.
Successfully launched new apparel gowns, scrubs, facemask and other medical items.
Orchestrated domestic and overseas offices and factories during product development.
Assisted and managed the inventory planning for the East Coast warehouse.
Confirmed bookings for all shipments flowing into the United States from overseas. Jennifer Sandoz – Resume
Page 2.
Brake Parts Inc. (Formerly Affinia Group) McHenry, IL Nov 2004 to May 2014 OES-Business Development Specialist
Responsible for all communications and interactions for one of the company’s largest and most profitable accounts, generating $110 million in gross revenue annually.
Coordinated eight major General Motors receiving locations (National and International).
Reviewed and managed service levels at a 98% fill rate for 26,000 parts.
Orchestrated and lead conference calls and worked with all internal disciplines to ensure the account’s success.
Responsible for customer satisfaction while maintaining profitability.
Interviewed and trained all new hires in the OE/OES sales department. Credit Specialist
Responsible for customer receivables and managing credit limits with open and pending orders for over 100 customer accounts.
Researched and resolved all receivable deductions and payment discrepancies with customer accounts while meeting set time lines and resolution goals.
Developed and refined all month-end practices.
Maintained SOX compliance and worked with auditors.
Managed more than $23 million in open receivables, exceeding expected resolution timelines.
Trained and developed new departmental hires.
EDUCATION
McHenry County College, Crystal Lake, IL
Business Management Certificate Dec 1998
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