Customer Service Management

CURRICULUM VITAE

OF

Personal Details

Surname: KHADIDJA

Name: MBOLITINI

Date of birth: 16/10/1993

Age: 23

I.D Number: PTACOD000851112

Sex: F

Postal address: 12 64

Physical address: lenasia south, Ext: 1, Parliament Street 12

64

Telephone number: 073******* / 084*******

Cellular number:

Email address: *********@*****.***

Nationality: Congolese

Marital status: none

Health: good

Education Qualifications

High school attended: Matric

Highest standard passed: 65%

Subjects: DIDACTIC; PSYCHOLOGY AND PEDAGOGY

Tertiary Education

Institution: Boston City Campus

Decalcification: General Management

Subjects completed:

Introduction To Business Accounting

Practical Bookkeeping1

Practical Bookkeeping2

Business management

Windows7

Spread sheets

Word processing

Selling skills

Understanding the internet

Computer literacy

Microsoft Word - Very good

Microsoft Excel - Excellent

Outlook - Very good

Extra curriculum activities

Awards/certificates obtained

Languages

Speak: FRENCH; ENGLISH; SWAHILI;

Speak/read/write : ENGLISH AND FRENCH

General

During my working experience I have acquired knowledge in the following fields:

Strong communication skills

High levels of responsibility & confidentiality

Interactions, co-ordinating & supervising

Problem solving & decision making

Strong customer service orientation

The ability to prioritise

A high energy level/sense of urgency/initiative

Personality assessment

Versatile and dynamic, equipped with the academic knowledge to adapt and thrive in varied organisational or functional environments. Seeking to combine academic knowledge and work experience in a challenging role within these working environments. I possess excellent time management and adaptation skills, very organized, responsible with an attention to detail. Organized and takes initiative to be a leader, very logical, precise and analytical.

I enjoy challenges both personally and career orientated. I have a desire to always be occupied and dislike being idle. I have a quest for knowledge, both practical and theoretical. I am able to relate to people with ease and confidence. I am able to work under pressure either individually or in a team.

I have total confidence, that given the opportunity, I will be useful and productive within any organisation.

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