Customer Service Sales

AMY SHERON NYORE

Mobile: +971*********

Language: English and Swahili

E-mail: *********.**@*****.***

CAREER OBJECTIVE

To work in tandem with a team in a challenging and competitive environment where I could improve my knowledge, capabilities and put them to use for the development of the organization.

PERSONAL PROFILE

I am a mature, positive and hardworking individual, who always strives to achieve the highest standard possible, at any given task. I possess excellent communication skills, and I have the ability and experience to relate to a wide range of people. I enjoy learning new things, I can work very well under pressure and I have the experience to handle customer complaints and solving problematic situations.

WORK EXPERIENCE

COMPANY: RED RIBBON TRADE- DOHA

DURATION: DEC 2012- DEC 2016

POSITION: RECEPTIONIST/ SECRETARY

Provided clerical support to the company like filling, photocopying, collating, faxing etc.

Serving visitors by greeting, welcoming, directing and announcing them appropriately.

Answering, screening any incoming calls while providing basic information when needed.

Offered effective manners and service to maintain company’s image and reputation

Redesigned the scheduling system for the office thereby ensuring accuracy in appointments

Handle massive emails with less than 0.9% errors made in 4 consecutive years

Successfully handled a number of deliveries simultaneously, without failure to accomplish satisfaction

COMPANY: EMIRATES FLIGHT CATERING

DURATION: JULY 2009- AUG 2011

POSITION: WAITRESS

Present menus to guests and answer questions about menu items, and making recommendations upon requests.

Remove dishes and glasses from table or counters and take them to the kitchen for cleaning.

Prepare checks that itemize and total meal costs and sales taxes.

Serve food and beverage to guests as requested.

Resolve customer complaints by identifying problems and taking appropriate corrective actions, resulting in departments efficiency.

Monitor the customer's satisfaction levels and finding ways to improve them leading to higher revenue.

Revolutionized customer service gauging mechanism which took feedback from customers in order to manage the system better and to know where to improve.

COURSES ATTENDED

Institution name: Paragon hospitality training management- Nairobi, Kenya

4th February, 2008- Certificate in food and beverage service and guest relations,

10th May 2008.

Institution name: IAT computer college- Nairobi, Kenya

December 2005- Certificate in computer studies

March, 2006

Institution name: St. Teresa’s girls high school- Nairobi Kenya

18th February, 2002- Kenya certificate of secondary education, [K.C.S.E]

29th November, 2005

Computer skills

MS Word, - Microsoft PowerPoint, Microsoft excel, email, and photocopying.

Hobbies

Swimming, Reading, Travelling, Dancing

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