Help Desk Support

Robert Labedzki

*** ****** ** ***** *****: 312-***-****

Prospect Hts, IL 60070 acz7ge@r.postjobfree.com

SUMMARY

IT Support Specialist with over 25 years of experience providing full technology and innovation support.

Expertise includes: multi-platform environments (Microsoft, Office365, Apple IOS, MDM, BES, Android), LANs / WANs,

Windows XP/7/10/ workstation optimization, security audits and penetrations testing on many different platforms, through

knowledge of TCP/IP, WAN, LAN, and Wireless Infrastructures. Management of IT Support Team, Network Administration,

Tier II and III Help Desk/Desktop Support, Remote IT Support, Technical Training to IT and Support Staff.

Procured GOOD technology & evangelized rollout to all state plans (1000+ attendees) for Enterprise Mobile Device

Management (MDM). Managed 18-month conversion of 6,000+ corporately owned mobile devices to HCSC’s newly

created Bring Your Own Device (BYOD) program, saving the company over $3 million.

Challenged to provide timely resolutions to support mission-critical applications in health high demand industry and achieved

highest level of productivity. Highly trained in stems analysis diagnostics and troubleshooting of conflict resolution, problem

solving/analytical skills, tools and techniques. Proven dedicated teamwork, energetic work ethics, and commitment to customer

service.

WORK EXPERIENCE

3/2005 – 4/20217 Blue Cross Blue Shield of Illinois Chicago, IL

Sr. Client Technologies Specialist

●Managed Mobile Workforce to IT users on desktop software and hardware by configuring, installing, monitoring and maintaining their productivity.

●Administrator to MDM server applications such as: Blackberry Enterprise Servers (BES), Good Technology Suite, RSA SecurID, WEBEX, Cisco Jabber, Aerial, Office 365, Zenprise, Sharepoint.

●Managed a new future IT support Help Desk called TechBar to employee’s smartphones, tablets and laptops.

●Provided Help Desk support to executive HCSC staff (white glove) on complex IT applications and device issues.

●Supported, managed, troubleshot, mentored HCSC Care Coordinators Nationwide on Health Care provider applications using Apple mobile devices.

●Documented solutions to problems and developing end-user guidelines and provide on-site training to IT staff.

●Evaluated, maintained, modified help desk macros, templates, scripts and documents desktop application packages.

●Actively supported HCSC's ability to provide high quality service levels to our members by maintaining mobile technologies and delivering innovative technology solutions and support for our internal HCSC sites.

●Managed migration project of Blackberry corporate devices to BYOD saving company over 3.6 MM in one year.

●Installed, configured and troubleshot, mobile corporate device applications for HCSC staff.

7/2003 – 12/2004 Federal Reserve Bank of Chicago Chicago, IL

Executive IT Support

●Generated and maintain user accounts and groups in the Bank Network Domains.

●Implemented the latest security updates to ensure the safety of the Bank Network.

●Network and Desktop support for Executives Bank employees. Windows 2000 to Windows XP.

11/2002 - 7/2003 ElectronUSA, Inc. Romeoville, IL

IT Analyst Lead

●Led Installation and troubleshooting of internet wireless network, routers, access points.

●Led Help desk support for PC and Network clients in Windows NT/XP with Novell network.

●Led Analyzed and support mission critical applications within the company.

5/2001 - 10/2002 USCIS: Immigration Naturalization Service Chicago, IL

Sr. IT Support Specialist

●Government application support and troubleshooting.

●Field support to government facilities to maintain network server’s functionality.

●Generate Maintain and Secure Novell, Mail and Dial-up Id’s.

EDUCATION

8/1991 National-Louis University Chicago, IL

Degree:

●Bachelor's Degree in Computer Information Systems and Management

Certificates:

●Wireless Networking I: Integration & Troubleshooting

●Wireless Networking II: Security and Analysis

●A+ certified

●Information Security certified

●Customer Service certified

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