Test Lead

Visa Status : Green Card

Experience Summary

Resourceful, collaborative, solutions oriented technical professional with 12 years of experience in analysis & testing of cards, Client/Server, Web applications using Agile and waterfall methodologies. Worked on projects for clients such as CITI Bank, Express Scripts Inc., Dun & Bradstreet companies.

Highly Accomplished, trust worthy, Technology professional, energetic leader with Over 12 years of experience in Test Management, Operations Management across Banking and Financial Service, Healthcare & Information, Media and Entertainment Domain.

Adept at using manual testing tools to troubleshoot systems, Integration Testing, user acceptance, positive and negative, Performance testing, Risk based, DB, Production, Sanity, Smoke, SQL, System, End to End Testing, Back End Testing, Functionality and Regression, XML Testing, Batch Testing, POS Testing & Data Migration Testing, Compatibility Testing and Unit Test for many projects Liaise with developers, business analysts and user representatives in application design and document reviews.

Supervised routine generation of Defect Metrics and communicated them to Upper Management on a Timely basis.

Presented the Demo material to upper management & Senior Management using PowerPoint.

Co-ordinates with the clients on new areas of Business Development. Identifies/ Evaluates resources on the skills and position them in specific areas of growth

Has experience of working with the clients with both from onsite as well as offshore. Managed distributed teams at offshore.

Improves Ideation/Innovation within teams with Continuous Brainstorming Sessions

Seasoned Software Professional with in depth understanding of all phases of STLC, focusing on translating business requirements into Test Scenarios

Experience in managing Automation Projects with specific emphasis on In sprint Automation and Release based Regression.

Ensures that any risks associated with the agreed test strategy and the system test plan are clearly documented and described to the clients/users and colleagues.

Extensive Experience in developing Test Plan, Test Strategy for testing projects.

Coordinated with Visa & Master Association certification for new product launch & for compliance projects.

Utilizes testing knowledge and experience to assess and advice on the practicality of testing process alternatives.

Ensures that any risks associated with the agreed test strategy and the system test plan are clearly documented and described to the clients/users and colleagues.

Co-operates with clients/users and senior staff as required to agree the testing strategy to be employed for projects.

Manages all risks associated with the testing and takes preventative action when any risks become unacceptable.

Maintains awareness of testing alternatives at a level where they can be analyzed and the most effective testing strategy selected and agreed.

Excellent leader with exposure in conceptualizing means to optimize the resource/ capacity utilization

Adept at handling day to day Administrative activities in co-ordination with internal and external departments

Holds the distinction of designing Training Plans and organizing Team building events across teams

Strong communicator with ability to ensure execution of time bound deliverables Identifies improvements to the process and assists in their implementation.

Experience working with various software development methodologies including Agile Scrum, Iterative and Waterfall

Ensure Entry/Exit criteria for each test cycle are met and Sign off or Conditional Signoff are provided based on the Test Completion.

High degree of character and integrity

Improves Ideation/Innovation within teams with Continuous Brainstorming Sessions

And creative problem solving

Negotiating and decision making skills

Resource management

Education

Post Graduate Diploma in Business Administration - Finance

Symbiosis University, Pune, India 2010

Master of Computer Applications

Bharathidasan University Trichy, India, 2002

Bachelor of Mathematics

University of Madras, Chennai, India 1999

Employment History

Name of the Company

Designation

From

To

Duration(Years)

Cognizant Technology Solutions, Chennai India

Senior Associate Projects

Dec 2010

July 2014

3 yrs & 7 Months

TCS eServe Ltd Chennai

Senior Tech Associate

Aug 2007

Jan 2010

2 yrs & 5 months

e-Serve International Ltd

Senior Process officer

June 2004

Dec 2005

1 yrs & 6 months

Madras Management Association

Program Executive

Sep 1999

May 2004

4yrs & 8 months

Certification

Certified Scrum Master (CSM) from Scrum Alliance, License No. 000639235

Technical Skills

Tools

HP Quality Center, Mercury Quality center 9.0, POS, CTRL-D, MasterCard Presentment Simulator, Mainframe Vision Plus, CICS, encryption tools, PUTTY, Soap UI, Rally, Task log, Selenium, SQL

Testing Projects

Compliance, Release, Enhancement, Conversions & Transitions, Disaster Recovery

Card Technology

EMV Chip/Smart Cards, Magnetic Stripe Cards, Prepaid cards

Card Schemes

Visa Card, MasterCard

Web Based Systems

EDS, ADS, ADS+, PRO C +

Application Packages

CardPac, ECS, ECS+, SAS Application

Software Methodologies

Scrum Master - Agile, Waterfall, Iterative

Relevant Project Experience in Cognizant Duration Dec 2010 – July 2014

Project #1

Project

PROC+ Commercial

Client

Express Scripts

Scope of the project

CR, Regression and DR Testing

Domain

Health Care

Duration

Nov 2013- July 2014

Environment

PROC+, SQL

Tools used

Task Log, Soup UI

Project Description

Express Scripts Inc. is the largest pharmacy benefit management organizations in the United States – Health care. Proc+ is the application used for claim processing. The objectives of the project is managing the claims processing for Express Scripts Inc. in the electronic way by using PROC+ and complete the CR implementation & Regression Testing.

Role & Responsibilities

Project Lead

Generated and implemented Test Plan, Test Estimation, Test Cases and Test Scripts on different LOB.

Performed Manual Testing of Web-based application Proc C+ and used internal Defect tool Task Log for defect tracking.

Executed detailed validation of application functionality, report data integrity

Performed comprehensive Regression testing and DR testing.

Daily and weekly test report are shared to the Business, development and Operation team

Handled in QA team meetings, daily Status meeting, Defect Review meeting, Defect Triage, Requirement Review meeting.

Done PBM

Project #2

Project

EVA DEVA

Client

Express Scripts Inc.

Scope of the project

Pre QA & Regression testing, Compatibility Testing

Domain

Health Care

Duration

Jun 2013–Oct 2013

Environment

VB, Oracle, Java

Tools used

HP Quality Center

Project Description

EVA/DEVA is a migration project, which migrates the existing VB Application to the Web based project.

Role & Responsibilities

Project Lead

Manage tasks and coordination of resources assigned to the project

Verified, identified and escalated the issues and implemented the required mitigation plan for the risks

Worked with Dev team to ensure the functionality was implemented and tested as per the requirements as part of Pre QA testing.

Coordinated with the onsite dev team for the defect call & for clarifications.

Status reporting of onshore testing

Communicated with development team, regarding the status and potential impacts on the delivery date and/or expected quality of the tasks and/or the projects

Successful Completion of QA testing with the stipulated time frame

Creation of Knowledge Transition plans to the new comers to project

Project #3

Project

PCI Compliance

Client

D&B (DUN & BRADSTREET)

Scope of the project

Data Validation, Encryption and Decryption of the Capital one Card number

Domain

Information, Media and Entertainment

Duration

Jan 2013 – May 2013

Environment

SQL, Mainframe/ DB2

Tools used

Protegrity, putty

Project Description

Tokenization of Account number is done through the Protegrity third party tokenization application team. Tokenized data of all Capital One file is incorporated within SBRI – ETL, Mainframe/DB2, SBRI–IQ, Legacy Trade, Detailed Trade and DSC Trade system.

Role

Test Lead

To coordinate with different application teams to validate the tokenization of the account numbers are updated in the entire system within the stipulated time frame of the project.

Preparation of Detailed Test Plan & Test Conditions.

Ensured the data consistency in all the systems.

Managed the entire QA cycle, Test Strategy and design documents, understanding the application.

Preparing of test cases for SIT and UAT, providing support for production validation and testing.

Ensure the defects are tracked, tested and closed on time.

Coordinated well with multiple application teams offshore and onsite - Protegrity application, SBRI ODS, SBRI Mainframe, DB2, IQ, Legacy Trade – mainframe.

Understanding these applications having different technologies in short span of time and validated the data for testing.

Project #4

Project

PROC +C Migration

Client

Express Scripts

Duration

Aug 2012 to Dec 2012

Scope

Claim processing using PROC+

Domain

Health Care

Tools used

Task Log, SOAP UI

Environment

SQL, PROC +,XML Request and XML Response, POS & Imagining

Project Description

Claims were processed based on the member details verification and based the claim type adjudication are done. Since there were different individual system like Mainframe, Citrix, POS & imaging were used for submitting the claim manually and time consuming. PROC+ was designed to incorporate these systems in a one PRO C+ application and claims was processed with less processing time.

Role

Test Lead

Responsibilities

Generated and implemented Test Plan, Test Cases and Test Scripts.

Executed detailed validation of application functionality, report data integrity, and real-time data integration.

Performed comprehensive System testing, Functional testing and Regression testing.

Managed the entire QA cycle right from preparing the Test Strategy and design documents, Execution & Defect tracking & closure and QA Sign off.

Daily and weekly test report are shared to the Business, development and Operation team

Verified the POS response and confirmed the complete end to end system flow during the testing period

Coordinated with BA and onsite POS team, BPO claim processing team to under the system functionality

Project #5

Project

DBIS

Client

D&B (DUN & BRADSTREET)

Duration

Jun 2011 to July 2012

Scope

Risk Management Solutions (RMS) implementation, Report validation

Domain

Information, Media and Entertainment

Tools used

HP Quality Center, SOAP UI

Environment

SQL, Putty, SAS

Project Description

DNBi is a leading business information product from D&B. It provides important financial information about millions of companies which helps the customers in taking critical Business decisions. RMS offers optional add-on services as Decision Maker, Account Manager, Fraud Risk Scores, and Small Business Risk Insight, Detailed trade Risk Insight, Credit Network and Collection Manager, Portfolio Risk Management

Role

Module Lead

Responsibilities

Coordinating with onsite coordinator for project related activities.

Preparation of Test Conditions and requirement

Preparation of Test Scripts

Maintained Audit Related documents for project Audit.

Task Assignment in C20 for Projects & Team Assignment & tracking efforts in C20.

Submitting Metrics in C20 on monthly basis.

Metrics and DSR & Status Reporting for Project activity.

Test Estimation, Report Validation.

Worked with SAS application for GA Testing.

Task Assignment’s for the Team for Execution & Team Handling.

Test case Review for the newly written test case.

Identification of Test Data for the execution of scripts.

Report and defect tracking using Quality Center.

Knowledge transition session for newly joined members in Team.

Tracked the Defects and generating reports using HP Quality Center.

Defect Triage call

Daily Agile Scrum call

Project #6

Project

Elsevier – ToxED

Client

Elsevier

Duration

Dec 2010 to May 2011

Scope

Functional Testing & Compatibility Testing

Domain

Information, Media and Entertainment

Tools used

HP Quality Center

Project Description

ToxED is most beneficial and confident clinical decisions during drug overdose and poisoning emergencies is critical and could mean life or death for a patient. Toxed FAST Search is a Web application that gets search result from FAST Enterprise Search Platform and displays the results to the end user. Toxed application search is done by the relevance instead of title. By using FAST search profile, the queries are fetched from the ToxED and MSDS collections.

Role

Functional Tester

Responsibilities

Prepared detailed test plans, Test Scenario & Test cases.

Involved in testing and reviewing of defect solution to maintain quality

Coordinated with onsite team member on daily basis for the project related activity.

Preparation of daily status report

Performed comprehensive System testing, Functional testing, Regression testing and (UAT) User Acceptance testing.

Liaising with Development team for resolution of critical defects.

Project Experience in TCS eServe Ltd Chennai Duration Aug 2007 – Jan 2010

Project

New Country Launch - ASPAC & CEEMEA Region

Client

CITI Bank

Duration

Aug 2007 to Jan 2010

Scope

Functional Testing, Visa & Master Certification Testing, Visa & Master Compliance Testing

Domain

Banking

Tools used

HP Quality Center, Mainframe CICS

Environment

ECS+, ADS+, TRAMS, FMS

Project Description

ASPAC business needs to add three more countries along with six existing countries and CEEMEA they required to add four more countries with existing countries.

Role

Module Lead for ADS+ & TRAMS & Fraud

Responsibilities

Referring the BRDs and FS document and preparing the query sheet.

Filling up the Track sheet as per the new enhancement for the 2009 releases in TRAMS & ADS

Attending Conference calls with ITO and Business to discuss about the track sheets.

Reviewing the Test Cases and Test Scripts.

To get the approvals from Business for the Test cases and Scripts.

Participated in test case review meeting.

Handling the team and training provide on ADS & TRAMS Module.

Align the Test cases as Test directory format and load it in to it for execution.

Preparing INCTF and local association files based on the test case scenarios.

After the batch file checking whether the transactions got hit the system.

Verify batch information in trams & Checking exception transactions in trams.

Coordinating with Master Association for the incoming file for our testing.

Defect tracking and closure

Defect Triage

Project Experience in e-Serve International Ltd Chennai Duration June 2004 – Dec 2005

M Project

Regional Chargeback

Client

CITI Bank

Duration

June 2004 to Dec 2005

Scope

Solve the Dispute using the Visa & Master Association Chargeback Rules

Domain

Banking

Tools used

Mercury Test Director

Environment

ADS+, Mainframe CICS, Rumba

Project Description

Involved in resolving Credit card disputes through technical understanding of Rules and regulations of Master & Visa association within TAT and Liaising with banks to resolve disputes.

Role

Module Lead for ADS+ & TRAMS

Responsibilities

Conducting User Acceptance Test and Involved in time study of different processes.

Performed UAT for Advance Dispute System for Citibank Germany

Involved in On Job Training for New Recruits in the Team

Responsible for providing crucial data for UAT like Providing Data sourcing, Production Parameters

Logging defects in Mercury tests Director

Review of Weekly and Monthly Proof

Under went German Language course for the easy understanding of German language for the testing purpose and completed the first level of German Language language certification from Max Mueller Bhavan, Chennai.

Coordinated with the German language Translator for the better understanding of each dispute.

Project Experience in Madras Management Association, Chennai Duration Sep 1999 – May 2004

Project

Membership & Library & Mandate

Client

MMA

Duration

Sep 1999 to May 2004

Scope

Membership Data setup and Library Maintenance & Monthly Mandate preparation

Environment

FoxPro, Ms Access and Photoshop

Project Description

Maintain the Membership details of Members of MMA. For easy access for Members details and for updating the change of Address and to view the Fee paid details for the Membership. Training program attended by members will also be maintained for future reference of the organization. Training details and the no of participant details has to be maintained for reference for preparing the Annual report. It is also linked with the Library Management system for the easy access of member’s details. Design the Mandate Magazine for month issues.

Role

Program Executive

Responsibilities

To identify the member details, Membership Detail and to fetch the required Book detail from Library for Corporate and Individual Members.

Evaluating program feedbacks from members on the program conduct and presenting the analysis report.

To create a New record for newly joined member

Maintained the database of customers & members & Library book details for better client servicing.

Preparing the Costing for the Training Programs organized for the Members.

Working with the preparation of Monthly Magazine and event Broacher with proper alignment and designing and sending for printer with vendor on time.

Data should be verified with each event and should be provided for the record maintenance

Accolades:

Appreciated by client on various instances

Awarded Bravo Award by Cognizant

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