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Customer Service Technical Support

Location:
Miami, FL
Posted:
May 08, 2017

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Resume:

***** ** *** ***

Miami Fl, *****

786-***-****

acz7eu@r.postjobfree.com

Updated May, 2017

Raúl Alfredo Pi Durán

Objetive

To apply my strong work ethic and skills to a future career in Geography, Social work, Computer Technology or in any honest career, in which I can grow and play a significant role in my life.

Experience

March 27 – April 17, 2017. Spectrum communications, DTA project Birmingham, Alabama. Cable management, DTA set ups for residential and commercial customers. System update, transition from analog signal to digital signal.

August 8th – September 10th 2016: Comcast College Rush. Boston, Massachusetts.

Installation of all the equipment related to Comcast - Xfinity, a cable Telecommunications company, including custom works, Services calls, Equipment troubleshooting, Network installation, computers repair, setting up the complete system regarding Internet service, cable service, and telephone (land lines) configuration. Telephone interface, smartjacks and NIDs installations set ups.

May 3rd - June 2nd 2016: Verizon's Emergency Project. Virginia USA

FIOS Fiber optic Field technician certification acquired. Splicing, management, installation, fiber optic pulling, coaxial converting process, troubleshooting and customer service, fiber hub and terminals ports management, fiver migration from cooper, fiber optics maintenance. Telephone interface, smart-jacks and NIDs installations set ups.

April 2015 – 02/29/2016: Summit Broadband. Summit broadband field Technician. Naples Fl. (Seasonal Job)

Fiber optic field technician. Fiber optic operation, splicing, management, installation, fiber optic pulling, coaxial converting process, troubleshooting, customer service, fiber hub and terminals ports management, fiber optics maintenance.

February 2014 – April 2015 Comcast – Xfinity Field Technician (QCC Qualify Cable Contractors) Miami. Installation of all the equipment related to Comcast - Xfinity, a cable Telecommunications company, including custom works, Services calls, Equipment troubleshooting, Network installation, computers repair, setting up the complete system regarding Internet service, cable service, and telephone (land lines) configuration. Telephone interface, smartjacks and NIDs installations set ups.

July 2013 – December 2013: Comcast – Xfinity Field Technician (Nth Connect) Minneapolis, Kansas city, Missouri, Houston Texas.

February 2012 to April 2013: Comcast - Xfinity Field Technician. (Multiband Corp.) Miami

December 2010 to February 2012: Comcast - Xfinity Field Technician. (Groupware International) Miami

Installation of all the equipment related to Comcast - Xfinity, a cable Telecommunications company, including custom works, Services calls, Equipment troubleshooting, Network installation, computers repair, setting up the complete system regarding Internet service, cable service, and telephone (land lines) configuration.

January 2010 until June 2010: AllView Corp. Security Cameras and CCTV Installation. Computers Repair. (In the US)

Installation of Security cameras and CCTV systems, DVR and cameras configuration. Giving tech support to clients. Creating estimates.

September 2009 until December 2009, Microfilming Editor at Libros Andinos Inc. (In the US)

Editing the microfilms of the Newspapers from several countries of Latin America, correcting errors at the time of processing the films.

April 2008 until February 2009. Assembler and Informatics Technician in Digital Security Solutions Corp (DSS)

http://www.dsscorp-usa.com/ (In The US)

Assembling of the main equipment of the Digital Security System called Apollonian (CCTV System), specifically designed for casinos, hotels, schools, among others kinds of structures.

Installation and verification of the HDD within the DVR’s through a specific program designated to this issue. Translating user manuals for all the programs that make up the system Apollonian. Creation of a databank problems and logger the solutions to these problems, efforts by telephone to various matters of interest to the company, testing new equipment and validating the results of the tests, provide technical support each time the customer needs it and requested it.

Skills

Fluent in Spanish and English (bilingual)

Full experience working with Microsoft Windows all versions, Linux Ubuntu and Fedora project, as well as MS-DOS and Bios Settings.

Graphics designing.

Database Programmer, Power Point, Excel, Microsoft Word, Microsoft Access, Microsoft Publisher developer.

Experience in CCTV configuration and Cameras mounting and configuration, CCTV Tech support.

DVR’s and computer assembling, installation, set up, and configuration.

Installation, configuration, and setting up of fixed cameras, PTZ Cameras, IP cameras, wireless cameras.

Basic knowledge of electronics assembling related to DC.

Fifteen years of Office work experience.

Good organizational skills.

Motivated and quick learner.

6750 Key strokes per hour Certified by Aerotek.

All the skills related to Comcast Cable installation.

VOIP Installation.

More than eight years of experience in customer service related to direct contact with customers.

Networks installation and configuration, VPN, routers, switches.

Cat 5 and Cat 6 management, assembling, termination.

Coaxial Cable splicing and assembling, cabling management.

Fiber Optic splicing and fiber management.

Education

Verizon's FIOS Fiber Optics Installation Certification. 2016

Degree in Computer Science and Technology.

Bachelor degree in Geography. 1993 - 1999

Degree in Chemistry in the IPVCE of Holguin Cuba. September 1989 - June 1993

Sixth level university of English, earned in the Higher Teaching Institute as well known as Former Teacher University José de la Luz y Caballero of Holguín, Cuba. September 1993 – June 1999

Graduated of Operator and Technical Support in Informatics Systems, based in Microsoft Windows XP Professional as well as Network Administrator Specialist.

Reference

Available among request.



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