Microsoft Office Customer Service

MONIQUE WHEELER

443-***-**** • acz7eo@r.postjobfree.com • 5033 West Hills Road • Baltimore, MD 21229

MARKET ANALYST

Key Contributor & Effective Leader supporting market research in fast-paced environments. Drives for change needed for complex requirements by applying expertise in documentation control processes, best practices, and tools as well as defining new policies and procedures. Strong time management and problem solving skills with ability to set priorities and manage multiple tasks. Honest and dependable.

Core strengths include:

Market Analysis • Data Quality • Research • Validation Procedures • Training & Development Production • Operations • Policy & Procedure Development • Customer Service PROFESSIONAL OVERVIEW

Market Analyst

ARBITRON COMPANY NIELSEN 2007 to 2014

● Maintained files and reports, validated data, and identified and resolved gaps in business processes.

● Participated in cross-functional teams and assisted with special projects to meet critical operations and client concerns.

● Tracked complex process in various states of production and identified and resolved basic defects and gaps in business processes data and rules.

● Assisted in rewriting manual of policies and procedures for Market Specialist, Market Analyst as well as Credit Specialist.

● Adhered to policy guidelines to determine acceptability of data conditions present inputs and outputs of productions system/process.

● Identified strengths and weaknesses of processes and recommended solutions to improve data quality and validations procedures.

● Trained new hires within department to include creating training documents and knowledge bank tests

● Selected to panel test for rollout of web-based portal of information

● Consistently acknowledged for exceeding expectations during annual reviews

● Received Arbitron All Star Award 2008 for superior contributions to survey projects Insurance Producer

AFLAC 2 016 to 2017

● Introduced different products to companies to serve the needs of their employees

● Specialized in Health, Life and casualty insurance EDUCATION

Bachelor of Science in Criminology, V irginia Union University Minor in Sociology with coursework in Work Ethics, Public Speaking, and Professional Writing S tate of Maryland Insurance License

License No: 300******* License Issue Date: 06/17/2016 MONIQUE WHEELER 4 43.552.8214 c acz7eo@r.postjobfree.com P age 2 of 2

Computer Based Training

Microsoft Excel 2003 Level 1 and 2 • Microsoft Word 2003 • Microsoft Office Outlook Level 1 and 2 Adding Visual Themes, and Styles to Excel 2010 • Accessing Exchange Remotely and Using Forms in Outlook 2010 Adding Tables of Contents, Footnotes, Hyperlinks, and Bookmarks in Word 2010 TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, Outlook,PowerPoint) As well as countless hours of CBT (Computer based training)

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