Customer Service Microsoft Office
Resume:
Steven Nathaniel Wright
Roanoke, VA 24019
************@*****.***
OBJECTIVE: To enhance my abilities and apply my knowledge in a productive and positive way, which will allow me to advance both personally and professionally while gaining superior knowledge and employment with a respected company.
EDUCATION
Virginia Tech B.A.S Information Systems Graduation Date: April 2005
Lord Botetourt High School Advanced Diploma Graduation Date: June 2001
EMPLOYMENT
Atlas Logistics – Warehouse Manager Salem, VA October 2016 – March 2017
Ensures budgeted revenues and targets are met, monitor document and improve the procedures and KPI’s related to all aspects in product handling and customer service, perform regular inspections to ensure all OSHA guidelines are met, build positive relationships with vendors, carry out management responsibilities in accordance with the organizations policies and applicable laws to include interviewing, hiring, training, scheduling, assigning and directing responsibilities, to employees performance reviews, rewarding and disciplining employees, conflict resolution, submit required and defined reports in a timely manner, monitor progress toward department goals and provide reports, manage site sanitation program, report on job injuries and facilitate duty assignment changes. Developed and completed a training manual for current and new hire employees on operating system WIN (Warehouse Inventory Network).
Atlas Logistics – Warehouse Supervisor Salem, VA May 2012 – October 2016
Monitoring work/moving employees to 3 departments to control workflow, production reports, gap reports, union environments, termination of employees, monitoring of order clerks, loaders and LTO, training, safety, sanitation, budget control, inventory control, shipping and receiving, customer service, WINN warehouse system, red prairie, Microsoft Excel, Word and PowerPoint, certified on pallet jack, loader machine(LD) and stand up reach truck(LTO) RF Gun
Atlas Logistics – Training Supervisor Salem, VA Aug 2011 – May 2012
Responsible for training all Order Clerks, Loaders and LTO's on 3rd shift. Held all safety (OSHA standards and Company GMP's) classes for OC, LD and LTO. Cross training on the WINN System and Red Prairie, Certified All OC, LD and LTO's on Machines. Responsible for 3, 6 and 9 performance reviews on probationary Order Clerks, Monitoring, Coaching and Mentoring all probationary employees and new job bids
Appalachian Teen Challenge – Crisis Counselor Athens, WV February 2009 – June 2011
Mentored/Counseled persons with life controlling problems while introducing life skills, oversee maintenance and communications of facility.
Idea-com – Network Technician Roanoke, VA November 2007 – February 2009
Installation of networking systems to include VODAVI and AVAYA VOIP telecommunication systems, HP/GE nurse call, nurse stations, data management, cabling.
SKILLS
Warehouse Inventory Network (WIN) proficient, Red Prairie, Microsoft Office, conflict resolution, time management, multi-tasking, strong leadership, readily assess situations and make decisions under pressure.
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