Medical Assistant

PROFILE

●Possess extensive knowledge and skills in the medical claims field as a bills processing assistant, a health claims adjudicator and a physiotherapist which created familiarity with medical terminology and types of codes utilized in the insurance industry

●Have a full understanding of therapeutic and restorative procedures used in rehabilitation institutions, which facilitates the comprehension of a variety of prescribed treatment plans issued from a physician

●Able to communicate proficiently in English with staff, clients and management to relay relevant information and perform daily tasks

●Competent and experienced with MS office, Citrix applications, Accuro programs and additional database management systems to make sure the right information was stored, revised and collected to ultimately assist the client

●Have acquired time management skills by prioritizing urgent claims to meet deadlines and applying concentrated effort to each individual task to guarantee accuracy and quality is delivered and quotas are met

●Demonstrated ability to work well in stressful, pressure filled environments by remaining calm and focusing on issues one at a time, while ensuring responsibilities are handled with care

EMPLOYMENT HISTORY

Cashier (part-time) February 2017-present

Walmart Supercenter Winnipeg, Canada April-June 2015

●Operated cash registers which included scanning coupons, applying discounts and processing payments to assist customers to make their purchases

●Balanced cash in the till daily at the start and end of each

●to ensure accuracy of the funds and to confirm there were no errors in each of the sales calculations

Medical Clinic Receptionist May 2015-November 2016

Aria Medical Center Winnipeg, Canada

●Welcomes and greets all patients and visitors, in person and over the phone.

●Booked appointments of patients for consultation to the doctor and notify them of incoming test schedules like Ultrasound, mammogram or other diagnostic measures.

●Registers new patients and updates existing patient demographics by collecting patient detailed patient information

Billing Chat Representative November 2014-December 2014

Convergys Philippines, Inc. Quezon City, Philippines

●Handle questions via chat addressing billing, upgrades or troubleshooting issues for telecommunications.

●Reporting/escalating issues through the appropriate channels. Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

●Multitasking through multiple computer software programs while interacting with customers.

Complex Health Claims Adjudicator September 2007-October 2014

Manulife Data Services, Inc. Quezon City, Philippines

●Processed health claims accurately and in a well time manner while determining eligibility of claims submitted and observing published service standards to certify that claims were processed and paid correctly

●Worked with the special handling unit by identifying suspicious claims and alerting the department to the findings, to detect fraudulent claims and prevent the organization from paying unnecessary funds

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Bills Processing Assistant February 2007-July 2007

Caritas Health Shield, Inc. Quezon City, Philippines

●Issued billing adjustments, completed third-party statements, and processed delinquent invoices to provide services to clients in a timely manner

●Contacted customers in relation to their payment inquiries to receive clarification and avoid errors in processing the claims

Physical Therapy Staff February 2006-August 2006

Delos Santos-STI Medical Center Rehabilitation Unit Quezon City, Philippines

●Diagnosed and managed movement dysfunction and enhanced physical and functional abilities by applying proper tests and using electro therapy and modalities to treat ailments

●Restored, maintained and promoted not only optimal physical function but wellness and quality of life as it relates to movement and health

●Provided proper home programs and instructions to patient’s caregiver upon discharge to prevent further injury or illness

Medical Assistant (part time) November 2005-November 2006

Delos Santos Medical Center Quezon City, Philippines

●Serviced incoming patients with their appointments to see the rehabilitation doctor, ensuring efficient reception of patients and confirmed that the doctor’s schedule ran smoothly

●Completed medical forms and communicated with patients to answer their inquiries in person and over the phone

Fitness Instructor (part-time) November 2005-February 2006

Fitness First Philippines, Inc. Quezon City, Philippines

●Performed personal training for clients and designed safe and effective exercise programs to achieve the maximum benefit of the recommended workouts

●Taught and aided individuals to exercise the proper way to prevent injuries

VOLUNTEER EXPERIENCE

Physical Therapy Auxiliary Staff May 2004-August 2007

Delos Santos-STI Medical Center Rehabilitation Unit Quezon City, Philippines

ACHIEVEMENTS

Manulife Financial January 2014

Best in Quality Award for Health and Dental Claims Team

Licensed Physical Therapist

Philippine Physical Therapy Board Examination February 2005

EDUCATION

Bachelor of Science in Physical Therapy April 2004

Delos Santos –STI College of Health Professions, Inc. Quezon City, Philippines

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