Customer Service Project Manager

843-***-**** *********@*****.***

PROFESSIONAL PROFILE

Bi-lingual professional, proficient in Spanish and English, skilled in oral and written International communication and translation, exceptional organizational skills, creative experienced planner and project manager

EDUCATION

Charleston Southern University, Charleston, SC

Bachelor of Arts, Double Major

Communications and Spanish

Expected Graduation, May 2017

Associates of Arts

Secretarial Sciences

Miami Skill Center Miami, Florida

1991

CERTIFICATION

Culinary Arts

Miami Job Corps Miami, Florida

1989

RELATED PROFESSIONAL BACKGROUND

Communication

Volunteer translation for the North Charleston and Hanahan Police Departments, to serve as liaison between the Hispanic community and Law Enforcement Agencies. Extensive customer service experience.

Organizational and Relationship Building Skills

Met daily required deadlines for the functionality of restaurant. Creative preparation, design of special event menu, and timely ordering of relevant supplies.

Transition and Training

Trained, mentored, and supervised line cooks, grill and sauté cooks, scheduled shift changes and daily work schedules through prescribed budget management.

Innovation

Highly creative food preparation and presentation, resolved customer discrepancies through diplomacy, customer satisfaction, diversity sensitivity, and maintenance of professional staff.

Skills

Word, micro soft office, excel, lotus, power point, photoshop, type 40 wpm

WORK HISTORY

Charleston Southern University, Videographer, Girls Basketball Team

Charleston, South Carolina, 2013-present

Senior Tequila, Waitress and Bartender

Charleston, South Charleston, 2010-2012

Tacos Libres, Owner

North Charleston, South Carolina, 2005-2010

Direct TV, Telemarketing

North Charleston, South Carolina, 2002-2004

Post and Courier, Telemarketing

Somerville, New Jersey, 1995-1997

VOLUNTEER WORK

Lambs Elementary, ESOL Teacher/Interpreter

North Charleston, South Carolina, 2017

Military Magnet Academy, Interpreter

North Charleston, South Carolina, 2017

North Charleston Police Department, Court Translator

North Charleston, South Carolina, 1998-2013

Hanahan Police Department, Court Translator

Hanahan, South Carolina, 1998-2013

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