Network Systems Administrator

SUMMARY: Highly motivated and systematic professional with thorough knowledge, configuring and troubleshooting complex LANs, and WANs. Skilled in providing network solutions along with supporting advanced technologies. Experienced in port forwarding and NAT configurations. Proficient in problem solving and troubleshooting. Extremely detail oriented and passionate about learning new technologies. 8+ years of customer service experience.

EDUCATION & CERTIFICATIONS

Associate Science in Network Systems Administration concentration in Cisco Networking Fundamentals

DeVry University, Decatur GA February 2017

Completed coursework consisting of computer hardware and software, troubleshooting, security, switching, Cisco IOS commands and dynamic routing protocols such as RIPv2, EIGRP, and OSPF.

Dean’s list

Relevant courses include but not limited to: Intro to Networking, Intro to Routing, Intro to Switching, Intro to WAN, and Principles of Information Systems Security.

TECHNICAL SKILLS

Operating Systems: Windows XP, Windows Vista, Windows 7, Windows 8, Windows Server 2008, Linux Fedora, Android, Apple IOS.

Applications: Wireshark, Cisco IOS, 3XC softphone, Active Directory, MS Lync, MS Office (Outlook, Excel, Word, PowerPoint), Norton Anti-virus.

Hardware: Cisco routers and switches, access points and WLAN controllers (Cisco Meraki, HP, Ruckus, Aruba), desktop maintenance, backups, software installation, security via device hardening.

WORK EXPERIENCE

State Farm Insurance Company – Atlanta, GA

January 2014 – to present

Underwriting Service Assistant

Enters policy information and inputs routine and non-routine data into web-based system.

Resolves policyholder problems and work with other departments to resolve policyholder issues.

Performs premium breakdowns to provide competitive rates, products and service.

Assist with the Quality check process to ensure policy change request are processed correctly and in a timely manner.

G4S SECURITY – Atlanta, GA

December 2012 – January 2014

Supervisor

Oversee staffing, scheduling, and on-site training for security officers assigned to his/her shift.

Ensure that contract-required training and screening elements for security personnel have been met.

Ensure quality of service and contract compliance by regularly inspecting security personnel and their job.

Increased morale and performance by exuding a positive attitude in the work environment resulting in a 35% increase of work production and increase in attendance.

WASHINGTON TOWNSHIP TRUSTEE'S OFFICE Indianapolis, IN

January 2000 – November 2012

Office Supervisor/Senior Case Manager

Managed average caseload of economically disadvantaged clients in need of emergency assistance.

Interacted with applicants to obtain and thoroughly verify application information. Conducted complete inspection of applicant residence.

Collected data and prepared client histories based on interview with client, family, and other collateral contacts to determine services needed.

Train all new hires to provide temporary emergency financial assistance for individuals of Washington Township who meet eligibility requirements.

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