Customer Service Sales

Marina Elmehallawy

Address: *** ********* ***** ***** **, Calgary AB T2X 0B9

Phone: 403-***-****, Email: ********@********.**

OBJECTIVE

My objective is to obtain a positon in which I am able to utilize the skills and knowledge I acquired from Haskayne School of Business to contribute to an organization’s goals and aims while also gaining new skill-sets through the process.

SUMMARY OF SKILLS AND QUALIFICATIONS

●Communication skills: ability to provide clear instruction to new employees in a fast-paced environment, clarification to concerned customers

●Technical skills: MS Office (Word, PowerPoint, Excel, Outlook, Access (queries) )

●Basic Accounting knowledge and principles

●Strategic thinker with ability to provide valuable solutions

●Superior leadership skills: supervising

●Fluent in Arabic and English: written and spoken

●Highly motivated, determined and responsible towards obligations

●Strong ability to work in teams – SGMA/ACCT end of term projects

●Excellent multitasking skills; Ability to work efficiently under pressure

EDUCATION September 2013 to Present

Haskayne School of Business (B.Com.), Business Technology Management

University of Calgary, Calgary, Alberta

Pro-Serve Certificate acquired

WORK EXPERIENCE

Supervisor September 2016 to Present Kungfu Restaurant LTD, Calgary, AB

● Manage interviews and properly train new employees to assigned task obligations, including serving and hosting

●Supervise timely execution to ensure customer satisfaction

●Team work always used to accomplish tasks in a fast-paced environment

●Finalize and close day to day transactions

●Respond to customer complaints in an appropriate manner

Efficiency Advisor and Sales Representative April 2016 to July 2016

Consumer’s Choice Comfort Services, Calgary, AB

●Specialized in Heating, Ventilation and Air conditioning (HVAC) equipment

●Performed product demonstrations to customers and in training

●Promoted Consumer’s Choice product and services

●Responded to customer complaints and concerns

●Advised customers on energy solutions

●Sold energy solutions to customers

Product/ Sales Associate April 2014 to July 2014

La Vie En Rose, Calgary, AB

●Provided excellent customer service by greeting and helping customers

●Drove store promotions through customer communication

●Maximized sales target by maintaining highly effective customer relationships

●Received recognition on outstanding customer service and exceeding weekly sales target

VOLUNTEER EXPERIENCE

●(2009) Represented St. Monica Junior High School in the 40th WorldSkills Competition

●(2011) City of Calgary’s Beltline Youth Go Girl Event.

●(2012-2013) Spread the love: making sandwiches for the less fortunate

●(2012-2013) organizational opportunity in which involved advertising and organizing clothes donated to the less fortunate (Jacket Racket)

●(2016-present) member of church concession every week

LEADERSHIP EXPERIENCE

Sunday School Teacher September 2015 to May 2016

St. Mina Orthodox Church

●Educated Children (Grades 1-3) on stories of the bible

●Prepared and managed weekly materials and resources used in the classroom

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