Engineer Project Manager

CAREER HIGHLIGHTS

**+ years experience in leading agile and waterfall teams on multiple shores

Business Analyst experience in researching cost cutting opportunities for the major carriers of American Airlines, Delta Airlines, United Airlines and Continental Airlines.

Analyzed, identified and implemented fixes for system problems that will profit online travel agency $1.8MM annually.

QA Lead experience in creating and executing test plans and 3000+ test cases for delivering customer branded versions of all online travel agency products - air, car, hotel, and vacations

Automated testing of travel technology company’s Air Queue Surcharge that reduced testing timeframe by 70%

Experienced in SDLC methodologies of Agile and Waterfall

TECHNICAL SKILLS

Agile, Waterfall SDLC methodologies, Scrum meetings, Quality Center, QTP, SQL, Python, VersionOne, Bugzilla, Jira, Microsoft Office Suite, SharePoint, TFS, Test Manager, Slack, Skype for Business,

PROFESSIONAL EXPERIENCE

Quisitive LLC Inc (formerly RBA Inc) Consultant

11/2013 – 3/2017

Merchant Payment Processing Company

Lead Quality Analyst in charge of leading a quality team in testing backend validation of a merchant payment system.

oThe project was estimated for 2 years and we completed it in 9 months.

oWe were the 3rd company to attempt this project. The first 2 failed.

Created test plans and detailed test cases.

Remediated all bugs and worked with developers and users to produce a quality product.

All documents were stored in Sharepoint.

Setup processes and monitored compliance for entire QA/BA structure.

oUser story creation with acceptance criteria

oTest Case procedures with metrics

oBug remediation with metrics

oRelease standards

Movie Theatre

Quality Analyst in charge of testing the new web design.

Project came in on time and within budget without any critical or high bugs..

RBA Inc Consultant – 2015 Recipient of President’s Club Award

11/2013 – 3/2017

Retail Restaurant

Lead Business Intelligence Analyst responsible for gathering requirements and testing a new model for producing sales and data reports.

Worked with Business Intelligence developer to refine and validate reports between old software and new Excel Cube reporting.

This effort saved the company over 25k annually in licensing costs.

Online Commercial Real Estate Services

Lead Quality Analyst in charge of leading a quality team in testing functional requirements for the website redesign based in Sharepoint.

oWebsite was deployed in budget, on-time and without any critical/high bugs.

o48 language-locale combinations. 28 distinct languages supported. 50 countries.

o40,000 users

Created test plans and detailed test cases.

Remediated all bugs and worked with developers and users to produce a quality product.

Interacted with external customer upper management to facilitate User Acceptance Testing.

Performed periodic demos for internal and external personnel.

Online Financial Institution

Business Analyst charged with aiding in gathering requirements for an online loan application.

Lead Quality Analyst in charge of testing functional requirements for online loan application.

Created test plans, user stories and detailed test cases utilized on the projects.

Performed periodic demos for the customer.

Conducted User Acceptance Testing with external customers – answered questions and facilitated bug fixes, if necessary.

Conducted manual testing using detailed test cases.

Performed Loan Engine testing to validate calculations and G/L transactions.

Setup processes and monitored compliance for entire QA/BA structure.

oUser story creation with acceptance criteria

oTest Case procedures with metrics

oBug remediation with metrics

oRelease standards

Sharepoint was used as the project depository.

Travelocity

12/2012 – 6/2013

Senior Business Analyst

Business Analyst in charge of reducing expenses. On target for a 50% reduction in chargebacks from major airlines such as American, Delta, United and Continental. This was accomplished by identifying areas for improvement in the way of technical fixes and agent errors.

Analyzed and implemented a fix for a system problem that will profit the company $1.8MM annually.

Enhanced relations with airline’s teams with onboarding new airline carriers to be shown on website.

Named Employee of the Quarter for 1Q 2013

Used Excel to analyze numbers for reporting.

Sabre, Inc

9/2011 – 12/2012

Business Analyst/Senior Quality Engineer

Gathered and documented business requirements for all projects assigned.

Provided demos to internal and external customers

Acted as a liaison between internal and external customers as well as business and technology areas

All projects were delivered using agile and scrum.

Created test plans, user stories and test cases utilized on projects

Provided point estimates for all User Stories.

Quality Engineer in charge of implementing new enhancements and projects for pricing of airline itineraries in the system.

Using Python scripting, automated 100% of scripts for my projects. All project documents were stored within Sharepoint.

Recognized for outstanding work in “Circle of Distinction”

Travelocity

9/2007 – 9/2012

Business Analyst/Senior Quality Engineer

Gathered business requirements for all partner projects

Provided Points estimates for all user stories on projects

Served as the liaison between the customer and development to ensure all requirements requested were delivered.

Conducted demos for internal and external customers.

All projects were delivered using Agile and scrum.

Created test plans, user stories and detailed test cases utilized on the projects

Conducted manual testing using detailed test cases.

Mentored junior colleagues on multiple shores.

Conducted User Acceptance Testing with external customers – answered questions and facilitated bug fixes, if necessary.

Quality Engineer in charge of the integrity of partner websites.

Lead QA Engineer responsible for end-to-end QA tasks in the project rollout of company’s Point Redemption program to Capital One, Royal Bank of Canada, Bank of America, US Bank and American Express. Our project teams were often located offshore.

Lead QA Engineer for 4HR platform partners including AAA, AAA Canada, Yahoo and others.

Helped transition our while label partner division into Travel Partner Network. I was instrumental in establishing new procedures for the development and QA teams which were based offshore Buenos Aires.

Quality Assurance Lead on many high profile projects which were successfully released on time and within budget.

All project documents were stored within SharePoint

Setup processes and monitored compliance for entire QA/BA structure.

oUser story creation with acceptance criteria

oTest Case procedures with metrics

oBug remediation with metrics

oRelease standards

Used Excel to analyze numbers for reporting.

Monitronics, Inc

7/2002 – 7/2007

Security Alarm Monitoring Company Business Analyst

Business Analyst in charge of integrity of home and commercial security monitoring software for over 600,000 premises.

Tested MASterMind software on current platforms for replacement of current monitoring software. Upon origination of this project, I was tasked with creating both the test scripts and test plan.

Facilitated meetings with multiple user and component groups in an effort to gather and document project requirements.

Headed up the change control process for approximately 150 production software systems within the company.

Cisco Systems

1/2001 – 3/2002

Multinational Networking Equipment Corporation Quality Assurance Engineer – Enterprise Voice

Engineer in charge of testing the installations of Windows 2000 and Cisco CallManager Voice over IP software.

Tested Microsoft Windows 2000 operating system and Cisco CallManager Voice over IP software designed specifically for the hardware company deployed. Under my direction, the software was released successfully on time and without major issues. Upon taking this position, I was tasked with creating both the test scripts and test plan.

Sabre, Inc

8/1986 – 1/2001

Consulting Services Organization Project Manager/Business Analyst/Quality Assurance

Project Manager for high profile products developed for installation on over 100,000 travel agents and airline computers worldwide.

Gathered requirements for all projects

Projects were delivered using the Waterfall methodology.

Tested Year 2000 software updates for multiple client products with delivery slated for March 1999. Under my leadership, the team accomplished the task on time with glowing commendations from customers and the media. This company was the first company in the world to become Y2K compliant.

Technical Lead for high profile projects. Certified printing software for release to over 5500 European travel agencies without any major bugs. I was both technical lead and project manager on this product, which included my creating both the test scripts and test plan.

EDUCATION

BS in Business Administration (90 hours completed)

Central State University, Edmond, OK

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