Administrative Assistant/Customer Service/Highly Detailed/Organized
Resume:
Tracee E. Chaney
Grand Rapids, MI 49505
Objective:
To obtain a position that will utilize my skills and experience.
Work Experience:
EarthLink Business/Windstream Communications
July 2007-current
Senior Process Coordinator
Responsible for running daily reports using Microsoft Access.
Monitoring incoming reporting requests for either scheduled or adhoc type reports using Microsoft Team Foundation Server (TFS).
Provide Quality analysis on all new reports that are generated using SAP/Business Objects reporting tool.
Process Quality data checks on existing or new reports using Toad for Oracle tool.
Review SQL logic in order to complete existing to new table mappings for reports to be recreated in SAP/Business Objects.
Review Access queries, SQL queries in order to trouble shoot report issues.
Prepare Meeting Minutes for daily/weekly/monthly conference calls, create/maintain Project Task lists, and schedule/lead conference calls for reporting requirement reviews with internal departments.
Follow up with internal departments on all outstanding reporting requests.
T Communications
April 2006-July 2007
CLEC Services Coordinator
Submitted number ports through AT&T Web Tool (LEX) for both Residential and Commercial orders.
Updated E911/CNAM/LIDB files after conversions to T .
Processed Toll Free requests through various carriers.
Assisted Billing Department with monthly invoicing.
Assisted Customer Service with Residential inquiries and orders.
Assisted VP of Commercial Services preparing Commercial Quotes and follow up on open quotes.
Responsible for processing Commercial orders and communicating with client’s on any order issues through to completion.
Facilitated Commercial orders through various Agent channels.
Choice One Communications
August 2005-April 2006
Outside Sales-Account Executive
B2B telecommunication sales.
Generate daily reports on sales funnel.
Build and maintain client relationships.
Fisen Corporation
November 2004-August 2005
Client Relations Manager/Office Assistant
Prepared process and procedure for front desk responsibilities, as well as over all office setup due to this was a brand new company.
Responsible for gathering quotes for warehouse tools and parts for production.
Assisted controller in AR/AP entries and spreadsheets in QuickBooks.
Coordinated travel and car arrangements.
Assisted sales team with follow up on open quotes.
US XChange, LLC/ Choice One Communications
October 1998-October 2004
Supervisor/ Order Coordination
Assign and coordinate workloads of 10 coordinators to ensure all client calls are completed daily.
Follow expedited orders through the system to completion.
Answer process and procedure questions from the different coordinators and external departments.
Provide feedback, both positive and negative to coordinators.
Prepare and schedule bi-weekly meeting agendas.
Client contact regarding status on orders.
G&T Industries
December 1996-October 1998
Administrative Assistant
Assisted the President and CFO
Schedule daily Meetings, maintain and update correspondence logs between the five offices.
Coordinate Travel Arrangements and agenda’s.
Education
Davenport University
In Process of obtaining Associates Degree in Business
West Catholic High School
High School Diploma
Computer Experience
MS Word, MS Office, QuickBooks, MS Excel, MS Access, MS TFS, SAP/Business Objects, and Toad for Oracle.
References
Available upon request
Contact this candidate