Technical Support Active Directory

NONSO DONALD NWAKANMA

**** ****** ******* ** **, Marietta, GA 30064

404-***-**** ********@*****.***

OBJECTIVE

To land a job where I would be able to render assistance and support to others. Also, to be able to use my past working experience, knowledge and expertise in the field for the benefit of the company and for my professional growth as well.

PROFESSIONAL SUMMARY

I am currently working as a technical support representative, rendering support to end users, resolving issues that they have encountered and gathering information from the customers to determine the root cause of the issue. Prior to that, I have worked as a server/network administrator for 2 years where I was given the chance to work with other professional assistants to render technical assistance to the end users. I was also the one responsible in installing devices, peripheral equipment and software that complies with the given guidelines and standards.

AREA OF EXPERTISE/SKILLS

•Written and oral communication skills

•Window OS

•Active Directory Management

•Hardware support

•Operating system troubleshooting

•Help Desk Support

•Customer support

•ERP software deployment, configuration and management

•Windows server 2012 configuration and deployment

•DNS and wireless access configuration

•Microsoft Office applications including Word, Excel, PowerPoint and FrontPage

WORK EXPERIENCES

Lenovo Atlanta, Georgia

March 2015 – Present Technical Support Representative

•Rendered support to the end users through the chat portal, remote connection or over the internet.

•Operated automated call distribution phone software.

•Resolved the issues reported by the end users.

•Resolved advanced technical issues together with fellow agents.

•Diagnosed issues both on software and hardware.

•Evaluated and analysed symptoms

Next Cash and Carry Abuja, Nigeria

Nov. 2012 – Feb. 2014 Server/System Administrator

•Manage the root Users and the root Computers OUs

•Rendered technical solutions with the other professional assistants.

•Install and manage security reporting tools used to monitor changes to the Active Directory

•Domain Controller Management

•Resolved issues on Video systems, VoIP telephone as well as on the LAN/WAN.

•Creation and management of directory infrastructure

•Administered the day to day system operation.

•Rendered assistance with the installation and configuration of laptops, desktops and other devices.

•Ensured compliance to standards and guidelines.

EDUCATION

•CHATTAHOOCHEE TECHNICAL COLLEGE, 2018

Associate of Applied Science - CIST - Networking Specialist

•UNIVERSITY OF NIGERIA ENUGU CAMPUS, 2010

BSc Banking and Finance, Department of Business Administration

•NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY, 2012

Microsoft Certified IT Professional

OTHER QUALIFICATIONS

•Microsoft Certified Technology Specialist (MCTS)

•Microsoft Certified Solutions Associate (MCSA)

•Microsoft Certified IT Professional in Windows Server 2008(MCITP)

•Comptia A+

REFERENCES

Available on request.

Contact this candidate