Manager Customer Service

Perry Montgomery

Visalia, CA

********@*****.*** - 559-***-****

WORK EXPERIENCE

Senior Operations Manager D & H Distributing

Fresno, CA - 2007 - Present

Effectively communicate the vision of the brand, goals and policies and procedures to a 100+team.

● Educate and motivate team members to execute company priorities and drive results. Mentored hourly employees resulting in internal promotions of a manager, a supervisor and six leads.

● Complete project management from strategy, to concept, to execution, to measurement: led construction of 77,000 sqft mezzanine and 202,000 sqft warehouse expansion, including infrastructure, IT, security and safety. Projects completed at budget and ahead of schedule.

● Created and implemented 3PL strategy and procedures for off site storage and inventory management.

● Partner with Corporate Executive Team to establish financials, capital expenditures and P&L management resulting in 8 years of positive performance against DC forecasts.

● Lead direct import operations, including customs release and Port to DC scheduling.

● Determine staffing levels and headed recruitment and hiring of new employees.

● Leader of two exempt managers, four exempt supervisors and 7 non-exempt leads.

● Lead and direct all facets of the maintenance department including forklift certification, facilities management and vendor relations.

● Stimulated and reinforced a positive work environment through coaching, training and development conversations at all levels.

● Consistently drive a safety culture, through safe work place behaviors and the facility safety program, resulting in outstanding measurements.

● Negotiate freight contracts including LTL rates and truckload brokering.

● Assisted in the relocation of two smaller facilities into a new distribution center, which also included the training for all employees and advising operations on best practices.

● Partnered with local HR Team to include policy interpretation and application.

● Managed all facets of warehouse operations applying lean principles resulting in a 48% decrease in cost per carton within the first year and have maintained lowest cost per carton in the network year after year. 2002- 2007 Operations Manager Best Buy Co. Inc. Supply Chain & Logistics Dinuba, CA

● Managed Inventory Control, manual pick, receiving and shipping departments for a 1.2 million sqft distribution center. Direct responsibility for 4 supervisors and 110 non-exempt employees.

● Direct mentoring through constructive feedback, leveraging the concepts of a Strengths Based Organization.

● Directed annual physical inventory, completing ahead of schedule and under budget for inventory level of

$250 million and annual receipts of $3.1 billion.

● Work directly with supervisors, DC managers and corporate to resolve issues with product, receiving, shipping, and special projects.

● Monitor DC department's performance and partner with each supervisor to emphasize standard operating procedures.

● Analyzed fleet schedule and implemented changes to maintain service levels and reduce costs.

● Negotiated contracts with third party vendors including staffing services and TV "Haul- Away" vendor.

● Participated in the start-up of delivery centers including the training for all employees and advising operations on best practices.

● Trained entire new staff on policies and procedures of Best Buy home delivery operations.

● Evaluated warehouse tasks and developed local standard operating practices for training purposes.

● Assisted in customer service department including customer calls and system issues for multi route home delivery operation.

● Developed, proposed and launched face to face visitation program to facilitate working relationships with retail partners.

● Travelled to and supported facilities in the network when needed to help manage the operation.

● Oversaw the charitable activities of the DC working with local service organizations. Activities included canned food drives, family "adoption" for the holidays, and various fundraising activities. EDUCATION

School Site Council Chairman for Visalia Unified

2004 - 2007

Business Management

Arizona State University - Tempe, AZ

1992 - 1993

Associate of Arts in Liberal Arts

Phoenix College - Phoenix, AZ

1991 - 1992

GROUPS

Citizens Advisory Committee City of Visalia

2016-08 - Present

ADDITIONAL INFORMATION

● Project Management

● People Management

● Strong Technical Skill Set

● 24+ years of Management Experience

● Profitable Operational Controls

● Excellent Communication & Leadership Skills

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