Manager Customer Service

CURRICULUM VITAE

NAME: FLORENCE NAMUGERWA

DATE OF BIRTH: 21/10/1987

NATIONALITY: UGANDAN

MARITAL STATUS: SINGLE

EMAIL ADDRESS: **********@*****.***

TEL: +971*********

VISA STATUS: VISIT VISA

DESIREDPOSITION: WAITRESS/HOSTESS

CAREER OBJECTIVE:

Seeking a challenging position where my proven experience and ability to interact with customers, pursue work targets with engagement to the fulfilment of obligations, contributing enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my customer service skills.

KEY SKILLS AND PERSONAL STRENGTH

Highly skilled in service provision to guests in an efficient and accurate manner.

Good at anticipating guests’ preference and able to up sell.

Dedicated fast learner and adaptive to work environments.

Demonstrates the ability to multi task

Able to master menu offerings and correctly interpret them to the quest.

Physically fit with ability to stand and walk all through the duration of shift

Substantial knowledge of returning equipment to appropriate location

Ability to work under pressure and meet deadline.

Team building as a member and leader, self-esteem and self-motivated.

Dynamic and performance driven.

Good communication skills and strong public relations

Excellent interpersonal skills.

Highly skilled in providing food to customers

WORK EXPERIENCE:

WAITRESS AT PROTEA HOTEL 5 STAR KAMPALA, UGANDA

JANUARY 2014-JANUARY 2017

RESPONSIBILITIES:

Received and welcomed the guests with due attention; greeted them with a smile.

Taking orders.

Timely Processing of orders by passing them to the chef/bar man.

Bringing orders to the table and serving the guests in all manners possible.

Cleaning and arranging tables, chairs, cutlery, and ensuring they are properly organized as per the standards.

Clearing up all the tables and resetting them after the dining schedules.

Following the company’s procedure and regulations

Handling customer queries and ensuring they are attended to.

Carrying out any other duties as delegated by the Manager.

Presented the guests with menus and explained any special cuisines to be served.

Ensured food quality before serving, presented it in the most appetizing way.

Ensured up selling skills.

Follow company cash control policy and procedures

Coordinated with other staff to ensure the availability of best service for the guests

Responsible to follow procedures of using equipments in the restaurant

HOSTESS AT TRIANGLE RESTAURANT KAMPALA, UG

FEBRUARY 2011 – DECEMBEMBER- 2013

RESPONSIBILITIES:

Received and welcomed the guests with due attention; greeted them with a smile.

Provided highest quality of service to the customers by making seating arrangements and room booking prior to their visit.

Presented the guests with menus and explained any special cuisines to be served.

Ensured food quality before serving, presented it in the most appetizing way.

Assisted the customers by working out their queries and grievances.

Coordinated with other staff to ensure the availability of best service for the guests.

Bringing food to customers and served the guests in a humble way

Clean tables after the before and the patron

Escorted the customers and requested them to come back next time

Preparing salads and cleaned glasses

Worked all shifts as requested by the manager

ACADEMIC QUALIFICATION:

2011. Diploma in accounting YMCA institute Kampala, Uganda.

2009. UACE- A level from Masaka Secondary School.

2008. UCE – O level From Masaka Secondary School

OTHER TRAINING ATTAINED:

Basic Food safety training, Healthy and safety and First Aid Training.

HOBBIES:

Visiting Friends, Adventuring, Photography and Listening to Music.

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