Quality Assurance Insurance

STEFANI DIGLIO

Roswell, GA ***** 678-***-**** email: *******.******@*****.***

COMPUTER PROGRAMMING ANALYST

Twelve plus years of programming experience using different computer systems and programming different business applications from banking applications to transaction processing applications. In addition, a strong background in changing from one programming language to another.

RELEVANT RECENT ACCOMPLISHMENTS

Developed, designed, tested programs that stopped credit card fraud by 30%

Principle player creating macro based driven system increasing quality assurance

TECHNICAL SKILLS

Stratus Tools: VOS COBOL, VOS C, Macros, TCP/IP, ISO8583, Credit Card Networks and Issuers Networks, ATMS,PCI-DSS, Middleware Software, NLS Forms, SDLC, emacs and edit.

Mainframe Tools: COBOL, VSAM, JCL, TSO/ISPF, MVS, Changeman, File/Aid, Roscoe, SQL, DB2, Easytrieve, CICS, Endevor, Abed Aid, SDLC

Other Tools: Windows, OUTLOOK, Visio, FTP, Direct Connect, Abend Aid, Exporter, IBM Utilities, Sync Sort, CA7, CA11, Access, ASCII, Hex, Binary, Base 64, BIC ISO

Client Side Tools: CSS3, HTML5, JavaScript, JQuery, Web Design, Word Press, eCommerce,

Web Content, Developer UI, Bootstrap, Wire Fr ames, Prototype, IrfanView, Gimp, CMS, Gliffy, User Experience, User Interface, and User Experience Designer

PROFESSIONAL EXPERIENCE

Elizabeth Toledo, LCSW 2016 – present

Atlanta,, GA 30360

Provider of Counseling Services

Web Consultant and Web Programmer Analyst

oSearch Created wireframes for each of Ms. Toledo’s web pages using Lucida Charts and Gliffy Diagrams.

oUsed Gimp and IrfanView to crop, resize update color, brightness, red eye, resize Stock photos for the website.

oProgrammed the website using: Html5, CSS3, JavaScript, JQuery, utilizing Bootstrap 3 MVC framework.

oCreated animation using GIF’s and JavaScript to give the website a little sparkle.

oLinking all of the Social Media Sites to the Website

oAccess to my website work area: This is a work in process

ohttp://ren-lowex-testsite.com/angels-recovery-inc/doc/angels-index.html

Higgins Law Offices LLC 2013 – present

Roswell, GA 30076

Provider of Legal Services

Web Consultant and Web Programmer Analyst

Responsible for designing, programming and development and implementing Mr. Higgins Websites.

oSearch Created wireframes for each of Mr. Higgins web pages using Lucida Charts and Gliffy Diagrams.

oUsed Gimp and IrfanView to crop, resize update color, brightness, red eye, resize Stock photos for the website.

oProgrammed the website using: HTML5, CSS3, JavaScript, JQuery, utilizing Bootstrap 3 MVC Framework

o Created animation using GIF’s and JavaScript to give the website a little sparkle.

o

Royal Bank of Scotland 2004 – 2009

Division of RBS WORLDPAY., Atlanta, GA

Provider of Transaction Processing of credit cards.

Computer Programmer Analyst III

Responsible for programming credit card networks and issuers networks using VOS COBOL, VOS C and ISO8583. Also configured and activated networks and issuers networks on a Stratus computer system. Resolved escalated Quality Assurance and Help Desk issues or complaints with their test system and the Customer test system. Worked one on one with Quality Assurance and Help Desk team members, to improve their knowledge of and understanding of the Test Systems.

oDeveloped, tested, implemented and maintained credit card networks and issuer networks for Master Card, Visa, Amex, Discover, Gift cards, Debit cards, Electronic Benefit Transfer (EBT) cards, Petroleum networks, Grocery networks, and screen designs.

oInstrumental in creating a macro based driven system to allow Quality Assurance employees to invoke “YES” or “NO” commands to do their daily job increasing Quality Assurance productivity by 30%.

oCommunicated with and developed a translational program to work with the on-line environment and the Stratus Computer.

oDeveloped, designed, tested and implemented a Middle Ware program. This type of development had never been done before. The Middle Ware program helped stop Fraud of Visa and Master Cards by 40%.

oAnalyzed program specifications to determine what enhancements were needed to be added to Networks Systems.

SunTrust Banks, INC., Atlanta, GA 1997 – 2003

Computer Programmer Analyst

Developed, tested, implemented and maintained numerous projects, e.g. Bankcards

Programs, Deposits, Interface Projects, Merger Projects and Regulatory Projects.

Created testing matrix with both exception and non-exception processing for new bankcard

project.

Successfully created approximately 100,000 bankcards for a new product.

Created conversion and testing tools for the Deposits department designed to save significant

amount of time. Productivity was increased by 15%.

Communicated with and assisted numerous support personnel in various departments.

Calibrated and assisted with numerous technical and non-technical staff members throughout

the bank on interface projects to ensure consistency.

Wrote program specifications and Technical Design documents.

Facilitated product training for non-technical users. Worked productivity and efficiency was

Increased by 25%.

Macy’s 1991 – 1992

Atlanta, Ga.

Computer Programmer Analyst

Developed ADHOC programs for our customer base, I started organizing the documentation into

An on-line repository for the whole company could use.

I was sent a letter from one of my customers about how much he loved my ADHOC Report Program.

He said he had been trying for over 2 years to get this ADHOC Report Program so he could

accurately forecast his sales on monthly bases.

Computer Information Consultants Company

Worked at

Independent Life Insurance Company 1990 – 1991

Jacksonville, Fl.

Computer Programmer Analyst

Developed an algorithm to correctly parse out the free form policy name and address file to comply with State of Florida New Insurance Regulations. Changed Report Writer headings in over 1000 Insurance Programs to old standard COBOL headings to comply with DB Standards.

The algorithm I created to pars out the free form policy name and address file was stated to be

One of the Top Ten Best the State of Florida Insurance Regulatory Office received, from over

10,000 other Insurance Companies.

Successfully in cleaning up the Report Writer header programs to update the over

1000 Insurance programs to correctly except DB program changes.

Policy Management Systems Incorporated 1986 – 1990

Columbia, S.C.

Insurance Vendor Software Company

Computer Programmer Analyst

Insurance Vendor Software Company

Developed, tested, implemented and maintained numerous projects, became a member of the

Traveling Team, wrote a two volume training manual for new programmers, customized our code to retro fit into our customers programs, worked at numerous customer sites as a Policy Management Systems

consultant.

Created 50 new State Marinated Insurance Identification Cards programs.

Learned how to run our Testing Cycles for Monthly, Weekly and Daily Production Programs.

Also I learned how to enter test policies through our on-line system.

I did this so I could become a member of the Traveling Team and go to our customer sites and

act as expert on our software package.

Coordinate, managed development, implementation and testing of new customer software among

10 different Departments.

Successfully taught 2 Programmer Trainee’s to understand our 7 different lines of business and our

Record layouts using my 2 volume training manual. This saved the company 3 months of training

time for these 2 Programmer Trainees’.

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EDUCATION

Bachelor of Science, Information Technology, Devry Institute of Technology, Atlanta, GA

A.S., Accounting, Devry Institute of Technology, Atlanta, GA

Banking diploma from American Bankers Association

Gwinnett Tech

Html5 CSS3

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