Customer Service Part Time

Mohammad Monir Hossain

Contact No: +974********. (Qatar)

E-ma: ***********@*****.***

Career Objective

To obtain a position with a dynamic corporation where I can use my energy, skill and knowledge to develop, motivate, lead and encourage employee productivity and add value to the corporation.

Personal Details

Date of birth : 05th August 1983

Sex : Male

Nationality : Bangladeshi

Employment History

Qatar Airways, Qatar.

Position :Bar Supervisor

Duration : 24th May 2013 to Till now.

The Palace Hotel, Dubai.

Position : Restaurant Captain.

Duration :04th August 2011 – 28th June 2012.

Hotel Burj Al Arab 7*, Dubai.

Position : Waiter.

Outlet : Al Iwan and Sky-view bar

Duration : July 2010-June 2011.

Jumeirah Beach Hotel, Dubai.

Position : Waiter

Outlet : Latitude(All day dinning).

Duration : April 2008-July 2010.

J W Merriot, Kualalumpur, Malaysia.

Position : Part time Waiter

Outlet : Vaansh (Indian fine dining).

Duration : June 2007-April 2008.

Training Details

Hotel Burj Al Arab

Basic food & hygiene Training Level-Introductory.

Creating Ultimate Experience.

Attend various motivational camps and customer service trainings such as-

Quality awareness Up selling Techniques

Guest Satisfactio Basic first aid etc Complain Handling.

Educational Background

CERTIFICATE COURSE

Field of Study : Bachelor of Business Administration (BBA.).

Major : Management.

Institute : Darul Ihsan University, Dhaka.

Duration : January 2004 to December 2007.

CGPA : 3.56 out of 4.0.

Graduation Date : 10th January 2008.

HIGHER SECONDARY

Field of Study : Science

Institute : Juranpur Adarsa Degree College,Comilla,Bangladesh.

Duration : September 1999-September 2001.

GPA/Division : 2nd Division

Graduation Date :September2001.

SECONDARY

Field of Study : Science

Institute : Gouripur S. A. High School, Comilla, Bangladesh.

Duration : January1997-June 1999.

GPA/Division : 1st Division

Graduation Date :June1999

PROFESSIONAL CERTIFICATES

Field of Study : English

Course : International English Language Testing System (IELTS)

Band Score : 5.5

Field of Study : Diploma in Hotel and Catering Managment.

Course : A short course about service and production of food and beverages.

Graduated : April 2008.

Personal Strengths

Confident, responsible, self-motivated, independent and fast learner.

Language Skills

Bengali : Mother Tongue

English : Able To Read, Speak & Write

Bahasa Malay : Working Knowledge.

Hindi : Working Knowledge.

References

1. Mudasser Hussain

Relationship : Colleague

Position : Duty Officer,

Qatar Airways Lounges, Qatar.

H/P : +974********.

E-mail : ********@************.***.**

2. Savio Lobo

Relationship : Colleague

Position : Duty Officer,

Qatar Airways Lounges, Qatar.

E-mail : *****@************.***.**

Contact this candidate