Manager Program
Resume:
Robert Frank
**** *** ***** ***, *** Grove, CA. 95758
**************@*****.***
Dear Hiring Manager,
Achieving success in competitive markets and product offerings requires excellent leadership, strategy and customer orientation skills. Utilizing leadership, creativity and problem solving skills, I have accomplished many business initiatives and objectives.
I have led program and product teams within Intel Corporation and AAA delivering high quality solutions to employees, enabling exceptional product and customer service to hundreds of Intel’s clients worldwide. Robert led cross-functional teams consisting of Operations, IT developers, business/systems analysts, and business architects, test/deployment leads for the Technology & Manufacturing group and Sales and Marketing. These accomplishments have delivered productivity, Data Quality and efficiencies to many business groups.
Sr. Program Manager for Member Relations Management and Customer Experience Management, working closely with business operations teams to optimize process improvements.
Business Manager worldwide productivity team delivered a unified roadmap, strategies and common metrics to measure success.
Business Program Manager for product data management (PDM), delivered holistic solution for all of Intel (enterprise wide program), worked with stakeholders from Marketing, engineering, finance, IT, supply chain to deliver this business solution.
Business Program Manager for the supply chain delivering process improvements to the OFG/IFG planning team.
Business Program Manager for Fab/Sort Planning, delivered new processes and automated solutions to optimize product planning and Fab wafer loading.
Business Project Manager in partnership with sales and marketing to optimize the Demand Planning processes and applications to improve forecasting and accuracy.
With over 20+ years of work experience leading to a Senior Management position at a fortune 100 company, I bring a wealth of diverse background, knowledge and skills. Key strengths I can offer: Leadership, Innovation, creative thinking/problem solving, Can Do Attitude, Project Management (including technical teams), Operations Management, strategic planning, influencing, Integration, team work and a great ability to adapt. I am a team player and partner with all who will help deliver solutions aligning with the strategic objectives. I have enclosed my resume which summarizes my professional skills and key accomplishments. I look forward to an opportunity to review my experience in greater detail with the hiring team.
Thank you for taking the time to review my qualifications, I may be reached via cell phone at 530-***-****.
Sincerely,
Robert Frank
Robert Frank 530-***-****
Email LinkedIn
Business Program Management Profile
Program Lifecycle Management Strategic Planning and Design Business Leadership
Talented Experienced Professional with advanced skills in directing complex IT and Operations initiatives through the full Program/Software/Product Management Life cycle. Proven ability to deliver substantial revenue, productivity, and data quality improvements through well-managed programs. PMI Trained.
Collaborate with senior-level management in setting strategic objectives, critical metrics and system architecture. Excellent ability in requirements elicitation and translating complex business needs into practical, cost-effective technical solutions. Robust experiences in project management, infrastructure development, systems integration, change management and business process improvement.
Core Competencies
Program Management Team Leadership Business Process Re-engineering Solution Implementation Enterprise Strategy
Global Delivery Standards Development Infrastructure Development Process Optimization
Management Client/Customer Engagement Emerging Technologies Budget Control Can Do Attitude
Risk Management Influencing Motivating Presentations Business Analysis Product Design Stakeholder Management
PROFESSIONAL EXPERIENCE
AAA, Walnut Creek, CA. (2015 – Present)
Sr. Program Manager/Consultant for enterprise solutions
Responsibilities: Program leadership, executive status updates, financials, risk and issue management, process improvements, change requests, mentoring and coaching project managers and leads, strategic planning and motivating teams.
Sr. Program Manager for Member Requirements Management (MRM) system (PEGA). Leading a cross functional team of over 150+ members and a budget of 52M.
Delivered MRM to the sales and service group within 6 months of the full team kickoff. This new capability reduced average handle time by ~15%, and customer satisfaction has increased.
Rolled the new MRM capability out to over 700 users 6 months after the initial deployment. The quick ramp to all users across the U.S. was key to realizing the value and decommissioning legacy systems.
Delivered the MRM Marketing application for Acquisition campaigns within 9 months of team kickoff.
Rolled out remaining capabilities for Marketing group to manage all campaigns over the next 9 months.
Intel Corporation, Folsom, CA. (2012 – 2014)
Manager/consultant, Productivity and Programs, Sales and Marketing Group (2012 – 2014)
Business Manager with direct staff, responsible for leading, coaching and mentoring the team, driving worldwide productivity strategies, solutions and metrics. Responsible for managing the group’s budget, worked closely with stakeholders and finance management. Manager of SMG’s Business Continuity Plan.
Manager: leading the team to deliver over 30k annual productivity hours (increase by 35%) to the sales and marketing group through process analysis, innovative products, automated solutions and efficiencies.
Worldwide Productivity PM: delivered unified metrics, program strategies/plans and road maps to manage productivity initiatives. Worked and influenced in a highly collaborative environment with worldwide teams.
Developed and managed data/metrics for analysis and problem solving, driving decision making and results.
Secured budget and vital IT prioritization for key initiatives to deliver cost savings up to 200k and data quality. Created the outsourcing request database used at the annual sales and marketing conference.
Finance/budget Manager: Successfully managed our $2-3Mil budget within +/- 2% through monthly audits, prioritization, communication and on-going partnership with IT, Finance, sales operations and senior directors. Led the annual Plan process to estimate year over year budget proposals, conducted scenario analysis and prioritized line items for effective governance. Collective budget exceeded $12mil.
BCP Manager for SMG: Developed and launched the BCP process and contact site in the event of an emergency. Worked with each group’s senior leader to document action plans and communication strategies. Result was an effective process and site for all employees to access in the event of an emergency.
PMO Sr. Program/Project Manager, Technology Manufacturing Group (2008 – 2012)
PMO Program/Project Leader, responsible for leading the Product Data Management (PDM) program for Intel. Responsible for PDM integration with up/down stream systems, regression testing, budgeting, success metrics, road maps and stakeholder management. Managed the project prioritization and resource management process. Responsible for the financial budget and annual planning process.
Sr. Program/Integration Manager for PDM: led cross functional teams integrating the PDM application suite, improving data quality by 7%, productivity by 13% and throughput time by 67% for product setups. This was accomplished by eliminating multiple data touch points, data accountability and integration of PDM systems to automate processes.
Sr. Program Manager for LIRA item master data: Delivered initial Item program within tight time constraints aligning to product road map (received DRA award). Managed program with the agile methodology, held daily check point meetings, outstanding communication and stakeholder management.
Operations Manager: Managed resources, project priorities and annual budgeting process. Met all milestones and resource requests in accordance to our Service Level Agreements (SLA’s). Led weekly and monthly strategy and working sessions to accomplish the objectives. Managed a collective budget of ~$9Mil.
Intel Corporation, Folsom, CA.
PMO IT Manager, Information Technology Group (2004 – 2008)
Robert managed, coached and mentored direct report and matrix employees delivering supply chain automated solutions. Robert was the program manager for FAB/Sort optimization solutions updating senior level leadership.
Program Manager: Led the first strategic IT project initiatives for the Factory loading optimization projects across all business segments (CPU’s, Chipsets, Flash memory, embedded, etc.). Results: improved factory wafer loading optimization by 9%, improving output of product mixes to meet customer demand.
Robert led a staff of project managers and business analysts, successfully delivering productivity, data quality, through put time reduction and better decision making to Intel’s complex supply chain.
IT Manager: 13 direct reports and 40+ matrix reports delivering supply chain automation projects. Led employees and project teams on strategic goals, project methodologies, critical success indicators, budgets and executive presentations. Employees and project teams were highly successful in delivering to schedules, budgets and scope of work. These projects highly automated a key component of Intel’s supply chain planning process, enabled data sharing and improved quality/productivity.
Manager that led the hiring process and interview team, developed criteria, led interviews and job fair events to bring in the best and brightest talent for Intel.
Program/Project Analyst (2000 – 2004)
Robert was responsible for project design, requirements elicitation, business process flows, test and implementation. Robert led project teams to deliver automated solutions to internal users and directed the work of development teams.
Project Manager of the FAB/Sort capacity optimization project. Utilized business process design, process analysis and planning techniques to deliver new linear program algorithms for the supply chain planning operations teams. Delivered automated FAB planning applications enabling better optimized silicon wafer starts (received division recognition award).
Lead Business Analyst for demand simplification automation effort. Utilized as-is and to-be business process modeling and swim lanes to optimize the process. Member of the project team that developed the algorithm to calculate future demand forecasts. This effort increased demand planning accuracy for Intel’s millions of products manufactured every quarter.
Conducted multiple process analysis of planning groups (CPU, chipset, RPG, etc.), documented process flows in swim lanes, designed new process flows and supported development team with business requirements. Large initiative to move planning groups off of Excel and into GUI database solutions.
Automated Solutions of Albuquerque, Manager, Sales and Marketing
Led a team of sales and technical employees while working with customer sales proposals. Responsible for generating new business lead, initiating contact calls, follow up qualification assessments, on-site evaluations and closing the sale.
Computer Zone, Entrepreneur, Owner Operator
Managed sales operations and customer relations, supported business, government and Indian reservation sales/support. R&D with a local corporation on a specialized rack mount computer system for their fire arms simulators.
System Design Computers, Operations & Sales Manager
U.S. Department of Defense, Computer Specialist, Yokosuka, Japan
U.S. Navy, Sonar Technician Supervisor (Secret clearance), Yokosuka, Japan
Education
Master in Business Administration
William Jessup University (in progress)
Bachelor in Science Business and Information Systems
Albuquerque, NM
Associates in Arts
University of Maryland
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