Customer Service Insurance
Resume:
LaNarshia LaRee Bell
lanarshia b®yahoo.com
OBJECTIVE; To obtain a professional office position where my skills and knowledge can be applied to the companies needs
Profile
Motivated personable business professional with multiple college degrees as well as background in computer systems and insurance claims. I am a hard-working team player with great communication skills and a perfect attendance record. Computer skills include Microsoft Suite Flexible and versatile- able to maintain a sense of humor under pressure, poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. SKILLS SUMMARY
Report Preparations Computer Savvy Insurance Billing Written Correspondence Customer Service Front-Office Operations General Office skills Scheduling Professional Presentations Employment History
Peter Pan Bus Lies, Inc June 2014-Present
SAFETY & COMPLIANCE COORDINATOR
Oversee all aspects of compliance for driver daily driving logs per FMCSA standards
Oversee the scanning log system for all Peter Pan divisions
Review GPS data on a daily basis for State & Federal regulatory compliance
Review onboard video footage for safety reasons
Conduct investigations in regards to driver & customer accidents/incidents
Assist with the recruitment & interviewing of driver candidates
Oversee all aspects of the driver qualification program to include pre-employment screening, drug testing and random alcohol/drug standards.
Maintain drivers files in accordance with FMCSA guidelines and regulations
Supervise with drivers remaining medically certified at all times
Assist employee/insurance agents with any safety questions or concerns
Assist insurance companies with pre-processing insurance claims
Rectify driver violations via daily logs
Assist in the safety/cleanliness of Springfield bus terminal
Answer phones
Six Flags new England March 2013-0ctober 2013
HUMAN RESOURCE CLERK
Selling team members uniforms
Handling of money
Schedule team members for interviews
Handling of pay checks
Filing
Answering of phones
Stavros Independent Living Dec 2003 -April 2004; September 2010-Jan 2012 PCAWORKER
Escorted client to doctors appointments
Prepared meal for client
Did laundry and household chores
Innovation First Notice Systems Aug 2007-May 2008
CUSTOMER SERVICE REP
Accurately enter claim information into the system.
Verify insured's insurance coverage information when applicable.
Provide caller with correct information when critical information is needed. Springfield Family Center June 2001-May 2006
COMPUTER ROOM STAFF
Educated elementary and high school age children about the safety of using a computer
Put together computer exercises for children to complete.
Accompanied other staff members on outdoor outings.
Taught school age children basic computer skills United States Postal Service Dec 2004; Jan 2005
MAIL HANDLER, MAIL CLERK
Handled incoming and outgoing mail
Filenes Department Store October 2000-lune 2001
SALES ASSOCIATE
Performed sales transactions
Handling of large amounts of money
Displayed customer service skills
Provided customer assistance
Dunkin Donuts June 1999- October 2003
CIOUNTER HELP
Handling of cash
Performed sales transactions
Sold products to open public
COMMUNITY SERVICE
Mayors' Clean City Program, March 2009 to September 2010
Prepare/Submit Spread Sheets to submit to control board
Keep daily track of clean up activity
Submit billing to appropriate administrative personnel EDUCATION
Springfield Technical Community College
Associate's Degree in Science in Computer Information Technologies GPA: 3.33 2007-2009
Associate's Degree in Liberal Arts
GPA 3.3 1999-2001
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