Customer Service Professional Experience

Janice Strianese

*** ******* *** *********, ** **572 • PH: 516-***-**** • Email: ******.*********@*****.*** Cell: 516-***-****

Education: Queensborough Community College

Associates in Applied Science, Secretarial Sciences, Minor- Nursing

Professional Experience:

Commercial Administrator- International Trade March 1988-November 2013

General Electric Company, New York, NY

Handled large volume contracts which included letter of credits collection

Administrative coordinator of departmental activities

Reviewed customer import contract requirements

Prepared documentation to support clearance in U.S./ country of destination

Exposure to all phases of export ie AES, Licenses, Drawback etc.

Interfaced with freight forwarders, steamship companies, clients, banks, etc.

Generated reports and research essential to project development and implementation

Handled all financial reconciliations for contract billing

Facilitated Management and Customer Relations Meetings

Established appropriate internal organizational lines of communication, authority and accountability for department

Delegated supervision over new hires and training protocols

Responsible for implementing cost effective methods to enhance service improvements

Accomplishments:

Multiple Management Awards- throughout years of service

Skills:

Microsoft Office- All Applications

Six-Sigma Financial Operating System

Tradesphere Billing System

Team Project Leadership

Expert in Finance including Billing, Invoicing and Accounts Payable

Medical Terminology

Customer Service Expert in Foreign Relations

Contact this candidate