Customer Service Account Manager
Resume:
Cindy Anderson
Blackstone, MA 01504
**************@*****.***
Professional Objective
Experienced customer service professional that excels in administrative tasks, account management, and thorough follow through. Currently seeking a long term opportunity where my unique set of skills and past experience can be put to use to better a team and organization. Web Industries Boston, MA
Account Manager/Customer Care Specialist 2001 - 2016 Flexible materials precision converting and end-contract manufacturing - medical diagnostics devices, aerospace composites, consumer products
Responsibilities:
o Receive and process Purchase Orders for standard production lines, and dedicated production lines
o Communicate and plan needs with Purchasing/Supply Chain Managers o Assist in planning and scheduling customer needs through production o Confirm orders and communicate planned delivery dates to customers o Generate product specifications and Bills of Material o Review customer needs with Quality Assurance department o Plan/book shipments, coordinate carriers
o Generate all shipping documentation, C of C's etc. o File Shippers Export Declaration for overseas shipments o Invoice all products
o Collect past due Invoices
o Communicate Payment Advice to AR Department/Accounting o Develop relationships with outside vendors for quotes on products and services o Coordinate on site and off site meetings, travel arrangements, meals, catering o Order/stock conference rooms with coffee/tea, water, snacks, etc. o Plan company events/celebrations
o Coordinate Employee Volunteers with Charity Organizations Phoenix Metallurgical Incorporated Douglas, MA
Account Manager 1990 - 2001
Manufacturer of Diamond Impregnated, laser welded concrete saw blades Responsibilities:
o Receive and process Purchase Orders
o Assist in planning production and scheduling materials o Input specifications and Bills of Material
o Schedule Laser Welding at separate facility
o Communicate planned delivery dates
o Prepare shipping Documents, coordinate carrier
o Invoice product
o Develop relationships with customers and outside vendors for Private-Label materials o Coordinate on and offsite meetings, travel arrangements, meals o Plan company events and celebrations
Teams:
Member Employee Culture Advisory Team
Member Employee Ownership Team
Charities Committee
Wellness Committee
Training:
Six Sigma/Lean
Emotional Intelligence
The Customer Experience
Focus on Excellence
Customer Service Excellence
Business Writing
Facilitator Training
Motivating and Engaging Employees
ISO 9001, 13485, 14001
Computer Systems:
Use of Microsoft Office, Excel, Access, Salesforce.com, ERP System References furnished upon request.
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