Joseph Reindle

501-***-****

acz71x@r.postjobfree.com

Professional Experience

August 2013 – February 2017 Fidelity Information Services (FIS) Little Rock, AR

Level 2 Desktop Support IT Technician (Asset management and procurement)

Level 2 Desktop Support for Laptops, desktop, and tablet PC's.

Installation and configuration of operating systems (XP, Vista, Windows 7\8\10).

PC builds, imaging,data migration and customer account setups.

Device and user setups in Active Directory.

Asset Management and IT inventory control.

Software installs and user training.

Device re-imaging and customer data retrieval.

First line help desk and ticket creation\resolution (In CMS).

Customer service (on-site and telephony).

Daily service call resolution and direct client interaction.

Printer and copier installs driver configuration, nettworking and client device mapping.

Level 2 desktop troubleshooting, software configuration and problem resolution.

3000 + PC, laptop builds completed, issued and serviced.

Hardware installation (HDD\SSD, Memory, sound\video cards, system boards, NIC's).

Dell certified (PC and notebooks\laptops)

Company customer support base of approximately 50,000 users (internal, and remote)

January 2013 – August 2013 First Electric Cooperative Jacksonville, AR

Level 2 Desktop Support IT Technician

IT network and computer support for all corporate\district offices.

Installation and configuration of operating systems (XP, Vista, Windows 7\8).

Software installs and user training.

Re-images and profile moves.

First line help desk and ticket creation\resolution

Customer service (on-site and telephony)

Printer and copier installs and drive mapping.

Dell certified (PC and notebooks\laptops)

April 2010 – November 2012 Arkansas Blue Cross/Blue Shield Little Rock, AR

Senior Micro Analyst /Level 2 Desktop Support IT Technician (Contracted Consultant)

Responsible for company wide PC OS upgrade (from XP to Vista\Windows 7 Enterprise).

Trained and supervised 12 (twelve) project desktop support technicians.

Front-line support for 5000 users\desktops and 2500 (corporate specific and vendor) software packages.

Installation and configuration of all additional software packages.

Transfer of all existing user account profiles and machine settings

Configuration and installation of all internal PC devices (sound cards, video cards, SATA drives).

Printer and copier installs and drive mapping.

Remote configuration via DAMEWARE UTILITIES.

Remote software installs via UNICENTER DSM.

User training and system troubleshooting related to the transition from XP to Vista.

Installation and configuration of Windows 7 (Enterprise).

Writing help desk request tickets, closing help desk request tickets.

Extensive (daily) customer service both on-site (one to one) and telephony.

HP certified (PC and notebooks\laptops).

November 2007 – January 2010 Standard Business Systems Little Rock, AR

IT Technician/Copier-Printer Network Connectivity Specialist

Responsible for installation, IT networking and troubleshooting/repair on stand-alone color/bw printers and multi functions print-scan-copy-fax units.

Extensive experience with software and network troubleshooting.

Training in various manufacturer platforms and print engines (Toshiba, Lexmark, Xerox, Minolta, HP, Fiery, eBridge/eStudio, Ricoh).

Well versed in dismantling, repairing and testing machines (including PCB and PCA as well as other electrical components).

Installed, maintained, and configured drivers and other management software for client use.

Provided cabling installation and termination ( CAT5, CAT6, RJ45, RJ11,) as needed to meet client specifications and or needs.

Obtained vendor certifications related to various makes and models of machines and print engines.

Trained fellow employees and clients on networking issues and IT procedures as well as equipment and software function.

Primary duties include the repair service and upgrade of printing equipment in several area companies (Baptist Hospital, Falcon Jet, Central Flying, etc).

February 2006 – March 2007 Equity Broadcasting Corp. Little Rock, AR

Master Control Operator/IT Technician/Broadcasting Engineer

Responsible for all facets of tape room operations including capture/record of analog and digital feeds from various satellite sources (as well as dubbing and ingesting material from DVC/BETA and DVD for on air broadcast).

Extensive tape segmenting and editing to prepare raw satellite source feeds and library tapes for broadcast (including audio and video level checks and quality control).

Trained in air operations, having run multiple stations (usually between five and seven stations simultaneously across three broadcasting shifts). Duties included primary responsibility for operating KWBF channel 42 in Little Rock-the former local WB affiliate.

Installed, maintained, and configured various PC workstations and servers as well as building PC video segmenting stations and on air stations.

Provided cabling installation and termination (audio/video, coax, CAT5, CAT6, RJ45, RJ11, BNC) for several expansions, upgrades, and repair projects.

Assumed primary responsibility for training new employees in the master control department (with an emphasis on proper tape room operations and procedural standards).

Authored company training documentation to provide standardized employee job skills development in both tape ops and air ops.

Sep 2005 – February 2006 America’s Car-Mart Maumelle, AR

IT Network Support Technician (Contracted Consultant)

Computer network installs, upgrades, and software configuration at 68 lots in eight states.

Building and maintaining all work stations and file servers in my assigned territory (app. 300 machines), as well as network monitoring and repair (LANs, WANs, ect.)

Managed all help-desk functions and customer help-desk ticket responses.

Installed all cabling and network infrastructure needs (including rack, patch panels, punch down blocks).

Installed all necessary cable runs and jacks (cat-3, cat-5, cat-6, RJ11, RJ45).

Extensive on site and telephone customer service.

Daily server backups.

All printer installs configurations and repairs.

Administrative responsibilities (including setting up user accounts, permissions, and profiles).

PLEASE NOTE: Between January of 2002 and May 2004 I was attending school full time. From May 2004 through September 2005 I worked temporary positions during which time I acquired and or applied the following skill sets…

Manufacturing/Production supervision.

Oversight and management of several manufacturing lines as well as overall plant management.

Direct employee supervision (numbering 100 plus individuals).

Maintained manufacturing production quotas.

Learned several manufacturing processes and machinery operations.

Worked in PhotoShop, Illustrator, and Corel Draw 12 as well as other desktop design apps.

Produced single and multi-color print jobs on four station manual screen printing presses.

Prepared all screens and inks used for printing (as well as associated art and negatives).

Extensive computer use (including producing printable art from customer supplied art files and creating design, layout and production ready graphics).

September 2000 - January 2002 Fleming Network Services Bryant, AR

Network Technician/Customer Service Representative

Responsible for installing and maintaining data and telecommunication systems.

Physical installs of underground, aerial, and interior data-telecom and fiber cable runs.

Responsible for installing network systems (LANs, WANs, ect.) and system troubleshooting.

Installed routers, switches, patch panels, 33, 66, and 110 blocks.

Performed fiber optic cable termination and cat3, cat5, and cat6 cable terminations.

Rack and network components installation.

Extensive job-site customer service.

Oct 1999 – September 2000 Arkansas Labeling Bauxite, AR

Machine Operator/Pressman/Artist

Trained in various areas of the four color (Flexographic) printing process.

Set-up, maintained and operated 4 & 6 station Flexographic printing presses as well as other types of machinery incidental to an industrial printing environment (i.e. die-cutters, chemical stills, plate developer).

Prepared press-ready art work for the production of plates and negatives.

Designed and produced customer art on Macintosh computer equipment.

On site and telephone customer service.

April 1996 – October 1999 Coors Ceramics Benton, AR

Machine Operator/Supervisor/QC Auditor

Trained in machine operation on a production line.

Served as lead operator and production supervisor on multiple lines.

Trained in assembly line work as well as packing and inspection.

Responsible for running both conventional and computerized production machinery.

Responsible for supervising the shipping and receiving department as well as inspecting incoming and outgoing freight.

Tracking, recording, and maintaining all departmental records and invoices.

Member and senior auditor of the quality control/assurance department.

Certified Mechanical Inspector.

Extensive training in blueprint reading.

Trained fork-lift operator.

Education

2002 - 2004 SkillSpan I.T. Training Little Rock, AR

Certification

Completed Network + Certification Course (CompTIA)

oNetwork + Certified

Completed A + Certification Course (CompTIA)

oNot certified

1985 Bryant High School Bryant, AR

Diploma

GPA 3.9

1985 Metropolitan Vo-Tech Little Rock, AR

Certificate in Electronics/Computer Science

Certificate in Commercial Art/Printing

GPA 3.9

Studied 3 years in electronics and computer science

Studied 3 years in commercial art and industrial printing

General Labor Skill

Machine Operation (Industrial/Manufacturing)

Warehousing (Industrial/Manufacturing/Retail)

Shipping & Receiving (Industrial/Manufacturing/Retail)

Assembly Line (Industrial/Manufacturing)

Customer Service (Industrial/Professional/Retail)

Measurement Tools (Rulers-Micrometers-Calipers-Scales)

Hand Tool and Power Tool operation

Pallet Jack and Forklift operation

Professional Labor Skills

Broadcasting Master Control Operation (Television)

Supervisor (Industrial/Manufacturing)

Quality Control (Industrial/Manufacturing)

Graphic Artist (Computer Artist-Print Pressman/Industrial/Retail)

Technical/Computer Skills

PC Repair/Build

Computer Network Technician (Certified)

1st and 2nd level desktop support technician

PC Troubleshooting

Knowledge in Adobe Illustrator, Photoshop, CorelDraw, and various others

Windows operating systems [i.e. win 9x, win2000 pro, 2000 server, XP, Vista, Windows 7, 8, 8.1]

Installation and maintenance of network devices

Installation of network cabling and infrastructure

Certifications

CompTIA Network + certified

Xerox Technician # 92871 (Xerox Certified)

Toshiba Technician # 59412 (Toshiba Certified)

Lexmark Certified Technician.

Dell Certified Technician

HP Certified Technician

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