Sr QA Analyst with 8+ yrs of experience in Software Testing
Resume:
Zakia Sultana Sr. QA Analyst
***********@*****.***
Synopsis
A competent QA professional with 8+ years of IT industry experience in Software Testing and Automation within Healthcare and Credit Card Banking domains. Key areas of expertise include: Test strategy design, Regression analysis and implementation, QA planning and execution within project lifecycle and Test data management based on Business requirements.
Largely engaged for QA within Web based and Mainframes applications, Defect lifecycle management with tools (HP-ALM). Proven oral and written communication skills which aided successful interface between project teams to constantly and consistently exceed desired results.
Area of Expertise:
Proficient in all phases of testing life cycle which includes requirement analysis, test planning, coordination, test strategy development, building test plans, test scenarios and test scripts, test scheduling and test execution, defect management and result reporting activities.
Expertise in Black Box and White Box testing of the web applications.
Expertise in Selenium Automation using Selenium WebDriver, Java, TestNG and Maven.
Implemented Hybrid Framework which includes Keyword Driven Framework and Data Driven Framework.
Expertise in writing Selenium WebDriver automation scripts in Java.
Experience in writing Test Scripts using TESTNG which involves understanding of OOPS and HTML.
Experience in reading the test data from XL spread sheets using Apache POI Jars and TESTNG Data provider.
Experience in XPath, Firebug, Firepath, Maven, Git and TESTNG annotations.
Proficient in Database concepts and SQL Queries.
Executed automation scripts on different browsers and reported defects/results to the team.
Extensive experience in developing, implementing, and updating Test Plans, Test Cases, and Test Scenarios.
Excellent understanding of Software Development Life Cycle (SDLC) as well as Software Testing Life Cycle (STLC) and the Role of QA in different testing methodologies like Agile (SCRUM), TDD, BDD, ATDD and Waterfall etc.
Experience in Business Functionality Testing, Smoke testing, User Interface testing, Integration Testing, Black Box Testing, End-to-end Testing, Manual Testing, UAT testing, Performance Testing, Regression Testing, Web Services Testing, Documentation and Reporting.
Extensively worked with Mainframe technologies COBOL, JCL, VSAM, DB2, and CICS, on MVS, OS/390 systems and used the tools such as QMF, SPUFI, File Aid, TSO, and ISPF
Analytical and technical capabilities with a demonstrated ability to broadly apply these skills.
Handled and managed Healthcare testing projects including Membership enrolment and good knowledge of claim processing.
Expertise in manual testing on client/server and web based applications.
Experience in business requirements analysis, functional and non-functional requirements analysis, and risk analysis.
Excellent problem solving skills with strong attention to detail and good at reproducing complex and intermittent bugs.
Versatile team player, proactive, quick learner with excellent Communication, Interpersonal and Presentation skills.
Experience in analyzing test reports and using bug tracking software like HP QC/ALM, Rally.
TECHNICAL PROFICIENCY
Database : Oracle 7.x/8.0, 9i, DB2 8.1, SQL Server 2005
Languages : Oracle PL/SQL, CICS, Shell script, COBOL, Java, Power Builder, JCL
Domain : Healthcare, Credit Card Banking.
Operating Systems : MVS, UNIX, Windows NT.
Automation Testing Tools : Selenium WebDriver, IDE.
Testing Frameworks : TestNG.
Build Tools : Maven.
Defect Tracking Tools : HP Quality Center 10, HP ALM, Rally
Utilities : TSO/ISPF, QMF, SPUFI, File Aid.
PROFESSIONAL EXPERIENCE
Role: Sr.QA Analyst
CVS Health – Med D Enrollments (May 2014 – Till Date)
Location: New Jersey
Fazal is used in Med-D enrollments and to do the pre-scrubbing of Member applications prior to being submitted in Facets. Testing includes preparation of (Member Enrollment) test data Files and running them through Eligibility verification process through IFOX. After Fazal scrubbing process is done, data will be sent to Facets Downstream systems for further adjudication purpose. Carrier Account Group details are validated in FACETS. Validated the scrubbed data in Facets with the help of CAG details. Created Groups, Subgroups, Class/Plan, Products and Subscriber in Member Enrollment through Subscriber /Family applications.
Accountability:
Participate in BRD and Design Walkthroughs.
Gathered and documented business requirements. Involved in defining and analyzing the testing requirements based on the application functionality.
Created traceability matrix between requirements and test cases.
Assisted the developers to perform the White Box testing in the Application
Performed Black Box testing for all the functionalities in the Application.
Handled Keyboard and Mouse events using Actions and Action classes.
Used Selenium Utility Methods provided by Selenium APIs to Capture Screenshots of failed Test Cases.
Extensively used Selenium locators like (Xpath, CSS Selectors, Fire Bug, Fire path locator) and WebDriver to test the web application.
Implemented the selenium synchronization using implicit and explicit waits.
Implemented test automation for handling Popups windows and Alerts using WebDriver and Alert interface class.
Implemented Hybrid Framework which includes Keyword Driven Framework and Data Driven Framework using Selenium WebDriver, Java, TESTNG
and Maven.
Used Firebug/ IE Developer Toolkit and Selenium IDE to locate Element and validate HTML IDs, Name, Link Text, Partial Link Text, XPath, CSS Locators and DOM to identify web elements.
Automated regression test suites using Selenium Web Driver, Java, Eclipse, TESTNG .
Performed Smoke Tests after installation of each build on QA servers.
Tested different modules of web based application and performed back-end testing using tools like Oracle SQL Developer.
Created Group, Subgroup, Class, Plan, Subscriber and Member through Subscriber/Family Application Screens and when needed it is used as a test data for testing purpose.
Validated member eligibility and eligibility inquiry in the facets application to the legacy application in order to confirm the migration successful or not.
Performed Plan changes of Medical, Pharmacy from one plan to other plan with in Group, subgroup, class combinations.
Calculated co-pay, coinsurance, deductible added single tier, multi tier for different products with in a plan.
Worked in Agile environment and participated in Scrum and Sprint meetings.
Extensively worked with HP ALM, Rally for tracking and managing defects.
Environment: Java, Selenium WebDriver, TESTNG, Maven, Firebug, Firepath, Eclipse, Jenkins, HP ALM, Web Based Application, SQL, Rally.
Role: Sr.QA Analyst
Citi Bank – CMS Releases (Feb 2011 – Jul 2012)
Location: Hyderabad, India
CMS Releases consist of various new work orders and change requests related to CMS functionalities such as Payment Reversals, Payment Hierarchy, Interest on Current Cycle Transactions, New Interest Disposition Option and various other functions.
Payments made by the customer should be applied for Interest, billed principal and then any outstanding fees as agreed during the contract. If the payment made is more than the outstanding interest, principal and fees, then it should be applied to unbilled principal. As per the payment hierarchy available in Vision Plus, the system does not have a separate bill-not-paid principal and hence any payment applied will first clear the interest and remaining amount is applied to principal. The fees are paid only after the entire principal amount on the loan is cleared. To implement the new logic, a new payment application method, ‘X’ is introduced.
Accountability:
Understand the Technical design documents & functional specifications.
Involved in creating the test design and Requirement traceability.
Test Strategy and Test Plan preparation.
Participated in Test plan & Script Walkthroughs with the various teams involved.
Reviewed and maintained the test cases based on functional and technical documentation.
Performed Functionality testing and logged the defects in HP ALM.
Performed all phases of end-to-end testing which includes Regression Testing, GUI testing, Black Box testing, Smoke testing, User Acceptance Testing and Negative Testing of the Application, its interfaces and Client-Server Utilities.
Facilitated the defect triage meeting with different stake holders of the project.
Understand the Change Requests and perform the impact analysis, update the test assets.
Prepared the E2E business flows and conducted the System Integration Testing.
Performed smoke tests for each build to ensure the major functionality is intact.
Prepared the Test Summary Report.
Worked in Agile environment and participated in Scrum and Sprint meetings.
Closely interacted with development and production team when working on Agile projects and updated Project Status in daily Scrum meetings.
Environment: JCL, CICS, DB2,VSAM,FILE-Aid, SPUFI,QMF,SDSF,SUPERC,SYNCSORT,TSO/IS, SQL Developer and Cobol.
Role: QA Analyst
GE – ALS GAPS (Jul 2007 – Dec 2008)
Location: Hyderabad, India
This project consists of the requirements such as Interest Waiver, Payment Reallocation, late Fee assessment, Insurance and Warranty tracking etc from the client to fill the gaps in the Automated Loan System. The requirement was late fee assessment on partial paid amount. The requirement for late fees is that the system should charge the late fee on the payment amount that was requested, but not paid. The partial unpaid amount from previous cycles should not be added while computation. Late Fees should always assess on only the Fixed Payment amount that is due, regardless of whether previous payments were fully satisfied or not.
Accountability:
Reviewed Business Requirements Documents and involved in developing the Test Planning Document.
Developed Test Cases, Test Scenarios, Test Plans and Defect reports for enhancements.
Performed defect tracking using Quality Center and later the defects were linked to specific test cases for traceability.
Prepared Test data for Test Cases after detailed analysis of client requirements and functionality.
Validated Conditions, Rules by using SQL.
Involved in writing Test Scripts for the main application functionality such as validation, business workflow.
Performed all phases of end-to-end testing which includes Regression Testing, GUI testing, Black Box testing, Smoke testing, User Acceptance Testing and Negative Testing of the Application.
Scripted and worked on SQL statements to perform verification and validation of the data.
Performed Back-End testing by writing and using SQL queries.
Logged and Tracked Defects in HP ALM and closely worked with Developers to fix the issues.
Environment: SQL Server 2005, Mercury Quality Center, JCL, COBOL, VSAM, DB2, CICS, SYNCSORT, TSO/ISPF, SPUFI, QMF
Role: QA Analyst
GE – ALS Conversion GAPS (Apr 2007 – Jul 2007)
Location: Hyderabad, India
The GE Money - Americas Sales Finance unit provides both lending and servicing of loans for Recreational Vehicle (RV) and Marine consumer products through GE Money Bank (GEMB) Lending, Inc. (GEMBL) and through Thor Credit Corporation (TCC). The TCC loans are serviced in the TCC name by GEMBL. In order to meet the needs of the market, GEMBL has provided loans to customers with repayment schedules other than Monthly. The schedules currently active are Monthly, Semi-Annual (twice per year), and Annual (once per year). There is some interest in Quarterly as well, but there are not any active loans with this schedule
Accountability:
Analysis of the Functional specifications and Business requirements document.
Preparation and review of the detailed test plan, test strategy including regression scenarios.
Review of Test case preparation, Execution.
Performed all phases of end-to-end testing which includes Regression Testing, GUI testing, Black Box testing, Smoke testing, User Acceptance Testing and Negative Testing of the Application, its interfaces and Client-Server Utilities
Validated Conditions, Rules by using SQL.
Defect Tracking and Analysis through Support central.
Environment: Mercury Quality Center, JCL, DB2, COBOL, SPUFI, CICS, SYNCSORT, TSO/ISPF, SQL Developer.
Role: QA Analyst
GE – Monetization (Jul 2006 – Apr 2007)
Location: Hyderabad, India
The Concept of Monetization came into existence since Vision PLUS (V+) is an account receivable system, GE is looking for customization of V+ to support sale of receivables to third party vendors. The functional breakdown of Monetization is follows.
oFlow/Bulk sale Tagging
oRepurchase of loan
oDivestiture of loan
oOracle G/L mapping
oInvestor Reporting & Ongoing sale processing also involved in coding Oracle G/L mapping.
oPrimarily GL mapping will call for
Insertion of new fields to the existing GL Interface file because GE Accounting team requirement is to post the monetary GL transactions in the Investors cost centre, rather than in GE’s internal cost center.
A new Screen for entering ‘Collection expenses and Proceeds’ to keep track and accounting of collection expenses and proceeds.
New Transaction codes for transferring GL Balance from Internal CC to Investors cost center.
Accountability:
Analysis of the Functional specifications and Business requirements document.
Preparation and review of the detailed test plan including regression scenarios.
Review of Test case preparation, Execution.
Performed all phases of end-to-end testing which includes Regression Testing, GUI testing, Black Box testing, Smoke testing, User Acceptance Testing and Negative Testing of the Application.
Validated Conditions, Rules by using SQL.
Defect Tracking and Analysis through Support central.
Environment: Mercury Quality Center, JCL, COBOL, DB2, CICS, SYNCSORT, TSO/ISPF, SPUFI, SQL
Role: QA Analyst
GE – GE Workstation (Jul 2005 – Jun 2006)
Location: Hyderabad, India
GE Consumer Finance America’s is a leading provider of credit services and products to retailers and consumers, with one of the world’s largest portfolios of consumer credit accounts. GECF-A provides private label credit cards, commercial programs and card-related financial services in North America. The responsibility of GECF-A’s IT organization is to provide IT services that meet GECF-A business needs in a consistent, effective and high-quality manner.
Workstation is a user-friendly, “self-help” enabled, web based front-end system and back-end system is in FDR that was designed to be accessible from both Collection and Customer Service Call Centers and via the Internet. GECF-A employees on their desktops upon initiation of outbound collection calls and inbound customer service calls. Additionally, the application supports 3rd party vendors. The application initiates various transactions that cascade to logical monetary and non-monetary transactions impacting cardholder accounts and receivables enhancing operator usability and productivity.
This project deals all about the PLCC (Private label credit card). Customer care Representatives. The front end is in java and back end is mainframes Host system called FDR (First data resource). The data will be triggered by java to mainframes and mainframes to java.
Accountability:
Reviewed Business Requirements Documents and involved in developing the Test Planning Document.
Developed Test Cases, Test Scenarios, Test Plans and Defect reports for enhancements.
Performed defect tracking using QualityCenter and later the defects were linked to specific test cases for traceability.
Prepared Test data for Test Cases after detailed analysis of client requirements and functionality.
Participated in Functional, GUI, Regression and Ad-hoc Testing.
Validated Conditions, Rules by using SQL.
Involved in writing Test Scripts for the main application functionality such as validation, business workflow.
Scripted and worked on SQL statements to perform verification and validation of the data.
Involved in End-to-End Testing and performed User Acceptance Testing for the applications.
Performed Back-End testing by writing and using SQL queries.
Environment: SQL Developer, JCL, COBOL, DB2, CICS, SYNCSORT, TSO/ISPF, SPUFI, Mercury Quality Center
Company Branch Department (Jan 2005 – Jun 2005)
Role: QA Analyst
Location: Hyderabad, India
The project aims to convert the Company Branch Department from 3x3x3 to 4x4x4 and the following steps will be involved to successfully carry out the process.
Source code conversion
Historic data conversion
Bridge program
Retrofitting
Integration testing
Rollout-backout procedures
Bridge program removal
Data structure tracking
Testing environment
Source code upload
Accountability:
Analysis of the Functional specifications and Business requirements document.
Written and executed test cases according to Functional Requirement Specification.
Involved in peer to peer review of test cases.
Defect Reporting and Tracking & provided screenshots to identify the bugs.
Involved in Sanity, Functional, Integration, Regression and GUI testing.
Provided daily status update to TL.
Environment: SQL Server 2005, Mercury Quality Center, Mainframes, SYNCSORT, TSO/ISPF
Academic AND Professional Credentials
Bachelor of Technology (Computer Science and Engineering), Sri Venkateshwara University (Tirupati, AP), India, passed out in 2002.
Professional Trainings:
Global Corporate Etiquette – Birla soft Ltd, Chennai.
Launch pad (Personal Effectiveness Training) – Birla soft Ltd, Chennai.
Process Champ Workshop – Birla soft Ltd, Chennai.
Six Sigma Awareness Training - Birla soft Ltd, Chennai.
Quality Awareness Training – Birla soft Ltd, Chennai.
Quality Management Training - Birla soft Ltd, Chennai.
CMMI Awareness Training - Birla soft Ltd, Chennai.
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