Customer Service Administrative Assistant
Resume:
Profile: + **+ years of experience in clerical/administrative duties. I have a strong background in distributing mail & faxes to the appropriate departments, documenting workflows and organizing claim documents in appropriate filing system. Additionally, I am proficient in MS Office applications, Medical applications, and Unit Clerk experience.
Juliet Weston
8437 Thouron Avenue
****************@*****.***
Skills
Computer knowledge
MS Office Suite
Scanning
Mail room Operations
In bound /Out bound calls
Customer service/Call Center/
Telephone skills
Scheduling
Filing/Editing
Claims
Auditing/ Data Entry alpha and numeric 10-key
Epic
Typing 40 wpm
Windows XP,
General A/P and AR experience.
Recess Aide/Lunch Aide
Education
Penn Medicine Patient Service Representative 2010
Community College of Philadelphia 2009
General Studies
Physician Billing Solutions Inc. /Medical Billing /coding 2008
Drexel University/ Philadelphia, Pa 1999
Simon Gratz High School - Philadelphia, PA 1977
Work Experience
Recess Aide/Lunchroom Aide 04/2017-Present
Erdenheim Elementary School -540 Haws Lane Flourtown PA 19064
Supervise students during recess and lunch periods to ensure a safe environment. Provide necessary supervision
Receptionist 02/2016 - 3/2016
Access Services - 500 Office Center Drive - Fort Washington, PA 19034 (Contract)
Responsibilities consisted of answering visitors’ inquiries about the company services. Directing visitors to their destinations, sorting and mail distribution, answering incoming calls on multi-line telephones, setting up conferences for various rooms and events, delivering conference schedules to different departments. Handled maintenance request for various offices, placed flower orders for different vendors on behalf of the company, worked on special projects along with mailing and placing labels on 300 invitations.
Cashier/Customer Service (Contract) 8/2015 - 10/2015
Arcadia University / Service Eat N Park Hospitality Group - 450 S. Easton Rd - Philadelphia, PA
Responsible for opening and closing Barista. Setting up the displays daily, replenishing stock in the morning and at closing along with making beverages. Assisted students and staff with purchases during breakfast and lunch hours as well as making soup and pretzel pickups daily.
Auditor 05/2013 - 12/2014
ADP Automated Data Processing - Fort Washington, PA
Maintain high level of understanding of company’s standards and guidelines. Participate in quality audits (and lead a team of quality auditors when needed) Assist with follow-up audits, as required.
Claims Clerk (Contract) 05/ 2011- 11/2012
Veterans Administration - Maxim Staffing - Philadelphia, PA
Researched customer complaints through Veterans epic computer system, processed claims and responded to vendor queries. Documented workflows and organized Veterans claim documents in appropriate filing system Operations. Worked in mail room scanning documents and filing.
Patient Service Representative 09/ 2009 - 09/2010
University of Penn Health System - Philadelphia, PA
Greet and direct patients to appropriate physicians' offices. Scheduled appointments and maintained updated calendars for physicians and nurses. Screened, answered and forwarded incoming and outgoing calls. Call center experience. Delivered mail to various departments. Weigh packages or letters, compute charges using weight scales and rate charge
Receptionist/ Administrative Assistant 06/2006 - 7/2007
Washington Mutual - Plymouth Meeting, PA
Operate telephone switchboard and retrieved messages. Distribute mail and faxes throughout the main office. Coordinate and handled FedEx, UPS, and supplies.
Chid Care Aide 06/2005-08/2005
Agape Baptist Church -Philadelphia, PA - Responsible for planning and serving snacks and meals for kids. Prepared food and drinks, clean dishes and put food away. Supervise children at nap time.
Unit Secretary (temp) 05/ 2001 - 11/2001
Chestnut Hill Hospital - Philadelphia, PA
Scheduled appointments, entered physicians 'notes and requested patients medical records. Delivered mail and made sure all escorted patients to various appointments, mop and waxed patients’ rooms. Data Entry alpha and numeric 10 key operations. Dispose of junk mail. Date stamp all incoming mail. Sort mail such as returned letters k adjustments, bills, orders, and payments. Complete incorrect returned mail.9
Executive Secretary/Administrative Assistant(Contract) 06/1999-11/2000
MCP Hahnemann University - Philadelphia, PA
Managed and coordinated data entry of student semester grades. Drafted all memos, Excel spread sheets and PowerPoint presentations. Effectively prioritized all departmental project work flow for multiple staff members.
Women’s Medical College Philadelphia (Contract) 06/1989 - 07/1990
Service Partner - Philadelphia, PA
Responsible for ordering supplies for the office, delivering trays to Patients rooms, mopping waxing and buffing floors. Cleaning and dusting and disposing of soil sheets in laundry bin. Collate bundle, and transfer processed mail from one area to another
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