Service Manager

Hannah Rebekah Tinsley

*** ******* **

Hapeville, Ga 30354

404-***-****

***********@*****.***

Objective

Detail and results oriented 13 year experienced professional with winning attitude and desire to contribute, grow, and excel with the management team of a thriving and growing company. Skills And Proficiencies

• Excellent interpersonal and communication skills

• Keen multi-tasking abilities with proficiency in organizing and managing different tasks and staff

• Ability of recruiting, training, developing, supervising, and retaining staff

• Motivational leader and problem solver

• SERVSAFE Certified

• TIPS Certified

Experience

Ruby Tuesday

College Park, GA

Assistant Manager September 2014 to October 2016

• Gain understanding and master the importance of food cost/waste, STERITECH ready, GEM reports, S4S, Forecasting, Crunchtime, Pace of service, and 4 Phases of Memorable Service

• Performed daily Critical Control Walk-Throughs to ensure proper setup and assess vital food safety and sanitation issues as well as line checks, prep lists and pull thaw

• Recover guest complaints and issues with H.E.A.R.T while upholding the RUBY WAY standards, policies, and procedures

• Balance and maintain accurate financials such as change and petty cash drawers, server/bartender cash outs, accounts receivable, vouchers, paid in/out, credit/gift cards, and daily cash deposits

• Gained experience and development at 8 Ruby Tuesday locations within three districts

• Company Certified Trainer

Hard Rock Cafe

Atlanta, GA

Bartender/ Certified Trainer June 2012 to September 2014

• Prepare alcoholic and non-alcoholic beverages per company spec, describe and up sell menu items, daily specials, and ensure an exceptional guest experience to patrons of restaurant

• Consistently maintained a clean and safe work environment while providing fast, friendly, and professional service in a fast paced and upbeat setting

• Properly balance cash drawer, handle monies credit/gift cards and other financial matters

• Keep an accurate account, maintain level, and order inventory and supplies

• Train new hires on company spec, policies, procedures, menu knowledge and retail items Luckie Food Lounge

Atlanta, GA

Bartender/Service Supervisor July 2008 to April 2012

• Provide full meal, beverage, cocktail, and VIP bottle service to guests of supper club

• Conduct interviews, hire, train, and retain superlative wait and bar staff

• Formulated custom cocktail recipes exclusive to the Luckie brand

• Top sales person two consecutive years 2010 &2011

• Prepare and manage weekly schedules

Education

Early Childcare & Education Albany Technical College 2003-2005

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