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Customer Service Sales

Location:
Allendale Charter Township, MI
Posted:
May 08, 2017

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Resume:

Thomas D. Shaheen

**** *******, ************, ** ***** 616-***-**** Cell acz6yf@r.postjobfree.com

SUMMARY

Regional Director with over 25 years of Supply Chain and Logistics, Directed Sales, Purchasing, Plant Management, Operations, Warehousing, Retail Sales, Production, and Whole/Distributor sales. Skilled at driving results to the P&L ($88mm) in a Multi-Unit business (19 locations). I am energetic and enjoy building teams to succeed in giving great Customer Service thru coaching and continuous improvement leadership skills. I have excellent leadership skills (40 direct reports), and extensive knowledge of DOT and OSHA laws. Customer facing and management abilities with the capacity to see holistic impact and assessment of overall projects.

PROFESSIONAL EXPERIENCE

IFCO Pallet Co. - Division of Brambles

Vice President of Operations - Current

Facilitate and direct the startup of a new pallet repair Business.

Negotiated building Lease.

Located property, construction company sourced, sourced equipment from around the world.

Interview and hire 150+ associates to work 4 schedules 24/7.

Define rolls and create a management team to lead the business.

Create and instituted a customer service center under roof.

Create the annual budget.

Repair, sort, and ship 103,860k pallets/210 truckloads per week.

Found and setup vendors to support the new location.

Create a safety culture by forming a safety committee and holding weekly progress meetings.

Create a preventative maintenance plan for all machinery, tools and presses.

Maintain fleet (2000 units) and DOT compliance of all commercial motor vehicles.

Developed people to drive tangible results to the P&L. 30 direct reports and 187 indirect.

Airgas USA

Regional Director of Operations

Airgas is a fortune 500 company and is the largest distributor of industrial gas, safety and welding supplies in the USA.

Negotiated and managed all building lease contracts.

Facilitated the successful implementation and rollout of SAP to 19 regional business units.

Directed the day to day sales business activities of 19 Retail industrial gas/safety/welding /production and distribution locations throughout central and northern Michigan. Resulting in annual sales of $88mm.

Developed people (sales and operations) to drive results to the P&L. 40 direct reports and 187 indirect.

Successfully developed (scratch starts) 3 new business units with region (Gaylord, Hemlock, and South Bend) from concept to business operations, generating $12mm in sales.

Business analyst and consultant for industry best practices in finances, operations, production, customer service, and distribution across all locations.

Developed Warner Fleet Services to maintain fleet (2000 units) and DOT compliance of all commercial motor vehicles.

Coordinated the development, implementation, and trained on home land security, and OSHA compliance.

Directed, wrote, and trained on all SOP’s of safe handling compliance standards as relating to industrial Gas.

Responsible for negotiation of all union contracts pertaining to regional business units.

Airgas USA-Continued

Vice President of Sales-Airgas

Increased sales $2.2mm with 100% retention of customer base.

Grew the business to $88mm.

Secured and serviced multi-million dollar contracts with customers.

Worked directly with vendors and negotiated favorable pricing.

Directed and improved the skills of 12 sales managers.

Trained and directed a staff of 31 outside sales people along with 12 sales managers.

Held annual company wide sales meetings with vendors and associates.

Developed course curriculums and authored course materials for Airgas University to create top sales performance.

Airgas USA - Continued

Vice President of Operations

Directed the safe operations of filling and distribution of all industrial, and specialty gas cylinders 100k per month.

Negotiated and signed all building leases and union contracts for the company.

Purchased $2mm in cylinder assets annually.

Created 9 production/distribution locations thru out Michigan, Ohio, and Indiana.

Approved CAPX additions exceeding $500k.

Built and managed new production plants until they were 100% on line.

Procurement responsibilities for vehicle assets for the company that exceeded $60mm/year.

Directed installation of all customer and company bulk tanks with exemplary performance within company safety guidelines.

Maintain fleet (2000 units) and DOT compliance of all commercial motor vehicles.

Developed people to drive tangible results to the P&L. 40 direct reports and 287 indirect.

Airgas USA - Continued

Airgas- Branch Manager

Directed and developed a workforce of 19 team members to build a successful branch in the industrial gas business.

Oversaw branch budgets and maintained budget within the company objectives.

Developed and managed a customer service center in West Michigan.

Knowledge of all DOT and OSHA laws as they pertain to Michigan, Ohio, Indiana.

AGA Gas

Plant Manager

Managed and directed all plant activities for a workforce of 175 people encompassing 3 shifts, with on site cylinder repair and testing, truck repair, production of acetylene, production of high pressure gas, and their distribution.

Facilitated team building, best practices, and continuous improvement initiatives resulting in substantial business growth for company.

Successfully built the plant to become the largest distribution facility in the world for high pressure bottle gasses.

The 75 year old, 123 members teamster union decertified under my leadership.

EDUCATION

University of Michigan, Flint, Michigan. June 1985

BS in Business Management/Management Minor in Computer Science

Mott Community College, Flint, Michigan. May 1982

AS in Business Administration: Course study in management, leadership, and organizational administration.

TECHNICAL PROFICIENCIES

SAP

Windows programs

WordPerfect

Microsoft Word

Excel

PowerPoint

Project

SharePoint

WebEx

CU

AS400



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