Sales, Marketing, Customer Service
Resume:
ANNIE MAE SPINKS
**** ******* ***** *** *******, TX 78244
***********@***.***
CORE COMPETENCIES: Sales and Marketing, Business Development, Account Management, Negotiate Contracts, Loan Servicing, Customer Service, Hospitality, Real Estate, Mortgages, Banking and Financial Services, Credit, Videos.
Microsoft Word, Excel, PowerPoint, DB Sales, Workstation, Eclipse, Firefly, Eleads, CRM, Custom, Western Union Speed Pay, Filenet, Convergys, ACAPS, Pep+, Ticker, Webil, Aspect.
EXPERIENCE
8-2014 to present CitiMortgage / Citibank San Antonio, TX
Customer Service 4
Provides support to domestic and/or offshore agents within the Retail Banking organization.
Responsible for overseeing production; supporting new hire coaching and providing classroom subject matter expertise.
Analyzing procedural and training content to identify process gaps and recommend solutions; leading change training tracking and execution.
Elevating the client experience by providing world class coaching for agents performing below standard; facilitating refresher trainings and workshops.
Participating in projects and testing. Write script and direct videos.
Maintaining client experience business and risk controls.
Timely completion of administrative support including but not limited to distribution of MIS and communications, regulatory, audit, and compliance related assignments.
Monitoring adherence/availability while driving resource utilization.
Troubleshooting and tracking to assist resolution of system issues.
7-2013 to 5-2014 Wells Fargo Home Mortgage Selma TX
Mortgage Consultant
Sales and Marketing S.A.F.E. NMLSR ID 1090774, Certified Texas Cash Out
Presentations, Business Development.
Credit Applications. Discover needs and analyze financial data
Negotiate terms and conditions
7-2010 to 11-2011 Fairfield Resorts / Wyndham Vacation Resorts San Antonio TX
Sales Professional
Sales and Marketing real estate and vacation packages.
90-minute presentation. 2010 Pinnacle Award, July 2011 Lone Star Award.
Knowledge and application of sales techniques: rapport building, selling on emotion, building trust and value in the product, closing the sale.
Verbal communication skills (KISS method.) Active listening skills.
Credit applications; negotiate contracts, terms and conditions. Reading body language.
Annie Mae Spinks
Page2
7-2006 to 9-2008 Hyatt Vacation Club / HTS-San Antonio LLC, San Antonio, TX
Sales Executive
Sales and Marketing real estate and vacation packages.
90-minute presentation. Analyze the need, get the commitment and close the deal.
Credit applications; negotiate contracts, terms and conditions.
Perform the closings; mortgages, HUD documents.
2-2002 to 7-2006 Citigroup / Citibank San Antonio, TX
Senior Personal Banker
Sales and Marketing Banking and Financial Services. S.A.F.E. NMLSR ID 1090774
Credit applications for Citibank North America and CitiMortgage.
Commercial and Residential loans. Life Insurance sales in 10 states.
Monthly sales $1,200,000.00
Sold 36 group life insurance policies monthly consistently.
Sold 37 home equity loans and lines of credit monthly consistently.
EDUCATION
BS Degree, Business Administration, Tennessee State University, Nashville, TN
Real Estate Law, University of West Los Angeles, School of Law, Inglewood, CA
LICENSE
Cosmetologist, State of Tennessee
Real Estate Agent, State of Tennessee
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