Field Service Engineer

John E. Clement

***** ******* ******* **.

Ashburn, VA. 20147

703-***-****(cell)

***********@***.***

SUMMARY

IT Professional and Telecomm Specialist with over 20 years “hands on” experience in network/systems administration, LAN/WAN setup, troubleshooting, and network engineering of Windows NT, Novell, SONET and ATM networks. Comprehensive knowledge of routing and switching protocols utilizing Cisco, Fujitsu and Larscom equipment. Effective problem solving and decision-making skills, as well as team facilitation skills, negotiation and consensus building skills.

TECHNICAL SKILLS

Hardware: HP Net Server, HP File Server, Sun Unix Server, PC’s, OmniBooks, and HP Printers Compaq File Servers, PC’s and laptops - IBM File Servers, PC’s, ThinkPad’s and Printers, Toshiba laptops, DEC, Gateway and ALR PC’s - Okidata and Printronix Printers - Cisco 2500, 4000 and 7000 series Routers, X.25 Frame relay-Switches-Xyplex - Apple/Mac - Modems - Ethernet, Token Ring and various Communication Protocols, TITAN 5500 and 6500, NetEdge 8000, Net85, Larscom t-101 and t45 csu/dsu. EDFA, ONT, BMR

Software: Novell 3.x-4.x, NetWare Administration, Win2000-2003 Active Directory, OS2/Rexx, Windows 95 - Window 2000, Windows NT 4.x-5.x, DOS, Q-Basic, WordPerfect, Access, Excel, Word, Powerpoint, SCO Unix, MacOs 7-8.0 Panorama, vRepair, PON NMS, INMS, BAAIS

EDUCATION

NY School of Computer Technologies NYU-1974

Novell Certificates: System Administration, Advanced System Administration, Networking Technologies - Service and Support - CNE - CNA -1988

Cisco - CCNA - 1994

HP Certifications: OmniBook 4000/5000, LaserJet 5si and 5siMX, LaserJet 4,3,2 series, NetServer Lxr Pro Series, Vectra 1997 and 1998, Basic LaserJet Printers

BigBand Technical Certification – Jan. 2006

Scientific Atlantic Technical Certification – Apr. 2006

WORK EXPERIENCE:

Frontier Communications Apr. 2016 – Nov. 2016

Eng. 3 Tier 2 Fios Video

Maintained, upgrade, troubleshoot EDFAs And BMRs

Assisted Tier 1 troubleshooting and clearing ticket and repairing units

Made sure that channels maintain proper QAM, Rf and channel line up

Upgraded and maintained proper software version

Verizon

FiOS/FTTP Specialist-Video June 2006 – Mar. 2016

Made a permanent Verizon exempt employee

Managed FiOS Medium Haul Network, Long Haul Network and Voice and Data

Managed and preformed surveillance for Harmonic and Scientific Atlantic EDFA’s

TekMark/Verizon

FiOS/FTTP Specialist-Video Sept. 2005 – June 2006

Responsible for analyzing and maintaining the performance of the Verizon FTTP Network-Video in order to obtain maximum network capacity and ensure customer satisfaction.

This required planning for anticipated outage activities, developing contingency plans for unexpected events (such as disasters and civil disturbances), and acting proactively and reactively as required.

Network managing, initiating and reporting abnormal event investigations, providing after-incident root cause analysis, various projects assigned by the Network Management Section Managers, Manager, and Director are part of my daily regimen.

Evaluates FTTP network performance data.

Identifies problem trends and develops action plans to improve customer service levels and network performance.

Participates in staffing 24-hour National Network Management Center to ensure Verizon's customer satisfaction, network quality, and cost goals are met.

Resolves network problems and takes action to improve network performance.

Assists in emergency restorations in the event of network impairment.

Escalate repair of service affecting impairments and outages.

Manage Outage Restoration Bridges. Provide Outage Notification.

Direct Central Office repair activity.

Interact with National Operations, Network Operations and National Services to restore customer impacting conditions.

Dell/BlueCurrent

Project Manager 2/05-8/2005

Managed Call Center for NYCDOE hardware upgrade and roll out

Managed 4 Dept. Leads and 26 associates

Created and set up Call Center

Hired trained and evaluated personnel for the Dispatch and Special Projects department

Hired trained and evaluated personnel for Scheduling and Closing departments

Created and set procedures for the proper flow of equipment

Managed payroll and overtime budget for Call Center

Interfaced with Dell and DOE upper management

Brought project in on schedule

Dell/BlueCurrent 10/04-2/05

Sr. Field Service Engineer/PM

Hired, trained, evaluated and supervised 50 Field Service Engineers for Kaiser Permanente Novell to Active Directory Migration with MWI and National User ID, and KP HealthConnect rollouts

Interfaced with KP Information Technology Project Managers and Senior LAN Engineers

Scheduled and assigned teams daily tasks

Migrated end users utilizing NetWare Admin and Active Directory

Migrated users and workstations to the CS domain

Assisted Helpdesk resolve trouble tickets and assigned Field Engineer

Assisted Project Engineers trouble shoot system and application problems

Improved quality of work preformed at client sites

CEU, Inc. 06/00-03/03

Lead System Engineer/Project Manager

Managed 10 Field System Engineers, assigned sites to engineers, trained and evaluated Jr. Engineers.

Was liaison between CEU and the DoD. Co-chaired meetings to coordinate and facilitate technical support. Configured LANs, assigning IP address and hardware moves.

Implemented new installation and migration procedures for Win2000, which kept system roll out, ahead of schedule and under budget.

Maintained and managed $6,000,000.00 budget.

Preformed installation and evaluation of test sites in Okinawa and Germany utilizing OSI reference model. Up graded paperwork and training procedures for Cisco router & switches.

Preformed troubleshooting, up grades, installations, configurations and maintenance of all Cisco router and switch Wan/Lan equipment. Software migration preformed in a Unix environment under DoD guidelines.

Upgraded TOPPS Sun servers utilizing a Unix platform with a Dos partition to a Windows Intel Server environment.

Configured and established LAN connectivity for Servers and workstations to LAN/WAN connectivity. Installed new T1–T3 lines and on several sites installed Frame Relay, ATM and CSU/DSU.

Designed, redesigned and configured LANs - Class A sites - using PC’s, Xyplexes, dumb terminals then connected LANs to Wan via Cisco routers (2500, 4000), after configuring and setting up routers and AT&T modems, upgraded server files and generated IP addresses for all new hardware installed. Area of responsibility was CONUS (U.S.A.), OCONUS (ASIA/EUROPE). All work done under DOD guidelines on military installations.

MCI/WorldCom- 06/99 – 06/00

Lead Telecomm Network Specialist/Special Projects PM

My duties included but were not limited to the management, maintenance and configuration of systems of the Data layer of the OSI for the MAE East.

Units include Larscom t-101, t45, NetEdge 8000 and Net85’s, Cisco routers 2500, 4000, 7000 and 7500, BPX switches, csu/dsu, FDDI concentrators and Giga switches.

Responsible for upgrading said equipment and the training of Jr. Engineers on said equipment for the Data Dept.

Trained and Supervised 3 Engineers and 6 Techs ranging from Tech I to Tech III. Setup, configured and provisioned optical circuits in the FMT 150’s and FLM 150’s, 600’s, 2400’s, which are SONET systems that utilizes the Transport layer of the OSI. Set up, test and configure circuits in the TITAN 5500. Setup Fiber optic cable paths.

Verified DS0-DS3 circuits, upgraded and rolled circuits ranging from DS1-OC12.

Tested and verified systems utilizing T-berd 310, 311, 2209 and 2210 test and monitoring equipment.

Utilized Telnet, Scopos and Centest 650 when performing maintenance or helping with trouble tickets. Performed site surveys and pre roll analysis of customer sites.

Assisted customers with redesigning of existing systems. Assisted Data with software up grades, i.e. Novel 4.0- 5.0 and GroupWise 4.0-5.0 migration and evaluating proprietary software for Win98 compatibility and Y2K compliance.

PM for Special Projects ie.. Swapping Copper to Fiber, upgrading for Y2K

Intellisys 01/99 – 06/99

Sr. Field Network Engineer

Contracted to SAIC for the Y2K phase ll project. My responsibilities are up grading and configuring Cisco routers, Xyplex Servers, Synoptics Hub and routers, Bay Networks, hubs, bridges. Larscom t-101 and t-45 csu/dsu troubleshooting and installation.

Install, test and configure Edge-85 Bridges for Ethernet, Token ring, FDDI and oc3 used with an ATM backbone. My area of responsibility is U.S.A. (Conus) and Pacific Rim (Oconus)

GTE 04/98 – 01/99

Lead Network Engineer

Team Lead of 6 GTE Network Engineers contracted to INOVA Hospital. I trained, evaluated and supervised my team in the implementation of the new INOVA standard, which is NAL (Novell Application Launcher) and the migration of 3.x Servers to 4.x Servers (50) and built and configured all 4.x Servers. I also tested COTS and proprietary software for compatibility with NAL.

Configured and upgraded NT- Workstations. Migrated cc:Mail to Lotus Notes. My team checked Lan connectivity to other LANs associated in the INOVA system using Cisco Routers, IP addressing and TCP/IP.

We maintained and upgrade the NDS tree connected printers utilizing HP JetAdmin and upgraded all workstations (4500). Installed and Admin. Tivoli System management software. My area of responsibility was No. Va. (Fairfax, Fair Oaks, Mt. Vernon, Alexandria Hospitals and all associated clinics).

GMR 11/97 – 04/98

Senior System Analysts

Upgraded TOPPS Sun servers utilizing a Unix platform with a Dos partition. Configured and connected new PC’s to a LAN. Designed, redesigned and configured LANs - Class A sites - using PC’s, Xyplexes, dumb terminals then connected LANs to Wan via Cisco routers (2500, 4000), after configuring and setting up routers and AT&T modems, upgraded server files and generated IP addresses for all new hardware installed.

Area of responsibility was CONUS (U.S.A.), OCONUS (ASIA). All work done under DOD guidelines For the DOD.

INACOM 10/96– 11/97

Senior Field Service Engineer

Troubleshoot and repair HP, IBM, Compaq, Dell, Dec, Toshiba, Gateway, Fileservers and PC’s - Okidata, Printronix and Lexmark Printers. Area of responsibility So. Maryland and Northern Va.

Resource Consultants Inc 05/94 – 09/96

Senior Field Service Engineer

As a Team leader of 5 Field Service Techs. I was responsible for their training and evaluation. We upgraded and maintained Unix Servers and workstations, LANs Modems, Printers and Cabling for the U.S. Army.

Performed site surveys at 50 sites CONUS (U.S.) and Korea (OCONUS). Part of the team that redesigned the LAN/WAN in Korea and designed ruggedized Server cases.

Barrister 03/93 – 02/94

Senior Field Service Engineer

Performed maintenance and upgrades for all LANs, Servers, Workstations, printers and peripherals. I also trained end users on upgraded hardware and software. My area of responsibility was University of Maryland and CVS Drugs in the surrounding area.

Micro Computer Power 01/91 – 03/93

Senior Field Service Engineer

As a Team Leader of three Field Techs contracted to Chevy Chase Bank and B.F. Saul Mortgage Co I was responsible for building, configuring and upgrading IBM File Servers and workstations, site surveys, hardware and software upgrades, installations and LAN Admin. Trained team members and end users

HTR 11/88 – 12/90

Field Service Engineer

Responsible for building, configuring and upgrading Novell Fileservers and Workstation for a classroom environment in and around the United States. This also includes site surveys and laying cable for different communication protocols.

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