Human Resources Business Partner

CRYSTAL K. ALLEN, PHR, SHRM-CP

**** ******* ***** *********, ***. 301

Hanover, MD 21076

410-***-**** – H/301-***-**** – C

*******.*****@*******.***

PROFILE

To obtain an HR position with an organization seeking an enthusiastic and hard working individual with a strong work ethic and remarkable ability to think out of the box.

*16 years progressive HR experience*

PROFESSIONAL EXPERIENCE

HighPoint Global, LLC – Baltimore, MD 2016-2016

Human Resources Business Partner

Partnered with HR team and management to develop & implement company-wide HR programs & processes.

Built strong business relationships w/leaders, provided consultative business and HR guidance & decision support regarding performance management issues, employee relations issues, conflict management & resolution.

Drove performance management at the MD & VA locations by coaching managers on appropriate goal setting, coaching & feedback leading to the annual review process.

Partnered with business leaders to implement & improve HR initiatives to drive improved business results: Collaborated w/functional HR partners to execute HR Strategies enabling business objectives & supporting future business growth. Drove strategies to retain key talent & developed or deployed low performers. Assessed employee relations trends & issues. Supported business leaders on change impact & readiness for dealing with change. And supported organizational design to increase effectiveness of business units.

Worked closely w/management & employees to improve work relationships, build morale, increase productivity & retention.

Ensured compliance with all aspects of federal, state and local employment laws & regulations: stayed abreast of new regulations.

Managed employment processes for MD & VA locations, including recruitment, onboarding & offboarding.

W.R. Grace &Co. – Columbia, MD 2007-2016

Payroll/Benefits Specialist 2014-2016

Selected and promoted by upper management to oversee the payroll process for its largest & most complex plant site in North America.

Coordinated and provided oversight to ensure timely & accurate processing of all payroll transactions in ADP. Researched & resolved daily employee payroll issues.

Coordinated and managed all weekly import files received from vendors, AON, the leading global provider of risk management, insurance and reinsurance brokerage firm, & Fidelity Investments, a multinational financial services corporation managing the company’s 401K plan.

Managed the unemployment process for nearly 2000 employees in North America.

Senior Human Resources Generalist – (Curtis Bay Plant) 2007-2014

Provided support and guidance to managers and employees to ensure employee disciplinary actions and other sensitive individual situations were handled in a fair and consistent manner throughout the site.

Conducted internal investigations at the site, Analytical Service Center (ASC) & Elkridge Warehouse, attended 3rd & 4th step grievance meetings, and assisted HRM & Corporate Counsel w/2 EEOC Charges.

Member of the successful CB Labor Contract Negotiation Team (2012) in which a new 3 year labor contract was ratified in a timely manner.

Served as the FMLA Administrator for the site and contact for guiding employees in resolving benefit related issues or inquiries regarding: medical, dental, vision, pension, 401k, LTD, Health Advocate & EAP.

Partnered w/Corporate Benefits on yearly open enrollment “Kick Off” meetings & wellness projects for the site, Technical Center and Elkridge Warehouse.

CRYSTAL K. ALLEN, PHR, SHRM-CP - Continued

Managed the recruitment process. Supervised 2 Contract Recruiters, worked draft offer worksheets w/managers, submitted offers to Corporate HR and made offers to candidates. Worked closely w/Medical & Safety departments to conduct New Hire Orientation at the site.

Handled Manufacturing Leadership Professionals (MLPs) & Summer Internship Program for the site.

Established and maintained a partnership between Grace & Outreach Program (The Next Step) – coordinated all summer sessions & tours for high school students visiting the site.

Developed & conducted in-house training program: Sexual Harassment

Facilitated w/HRM – New Leader Assimilation meetings, partnered w/EAP – Alcohol & Drug Awareness training, & coordinated Crucial Conversations training sessions for the site.

Facilitated all quarterly “Skip Level” meetings w/G. Poling (President & COO of Grace) at the site.

Maintained a safe workplace with no injuries or incidents for 7 years & was a member of “Lead w/Safety “

*Accomplishments*

Implemented Kronos Timekeeping System (2009) for all hourly union employees at the CB site – The largest hourly Kronos implementation within Grace and it involved all 337 employees on rotating shifts, 365 days per year, and training of over 100 employees, supervisors & managers at the site.

* Received Grace Premier Award (2010)

As a result of contract negotiation (2012) – implemented Kronos 12-hour shift schedule change for all 210 hourly union employees in Production resulting in savings to the site as well as labor stability.

Successfully achieved Positive Employee Relations (PER) within the Analytical Service Center (ASC) at the site (2013) thru focus group sessions, various observations & report writing that identified areas of concern. Then worked with each of the area managers & created a PER Action Plan that took corrective action to address areas that needed improvement and ones that were of concern to all 39 employees.

Worked w/Corporate Payroll & Benefits team and transitioned all 1500 salary employees in North America to a monthly payroll in ADP (2014).

Legum & Norman, Inc. – Alexandria, VA 2006-2007

Human Resources Administrator

Ensured compliance with federal and state regulations: EEO, ADA, FLSA, FMLA, OSHA and other legislation pertaining to human resources management.

Worked closely w/HR team in the development and implementation of policies and procedures; prepared and updated employee handbook and supervisors manuals.

Administered workers’ compensation program. Prepared and filed reports of accidents and injuries.

Monitored performance appraisal program and monitored as needed.

Developed and conducted in-house training programs: hiring, terminations, policy manuals, performance appraisals & disciplinary action.

Conducted new hire orientations and exit interviews.

Worked closely w/Benefits team during open enrollment: medical, dental, life, LTD & 401k.

Handled employee relations counseling.

Managed recruitment process for all non-exempt and exempt positions. Prepared ad and internal vacancy announcements; coordinated all recruitment activities: job fairs, community organizations and publications. Administered and scored aptitude, personality and interest tests.

Reviewed, updated and created job descriptions.

Handled all pre-employment procedures: conducted criminal background checks, sent candidates for drug testing and obtained reference checks.

Source Staffing, Inc. (Corporate) – Silver Spring, MD 2001-2006

Staffing Specialist/Project Manager

Performed Full Life Cycle of recruiting to all levels of staff in a government-contracting environment with a heavy emphasis on Administrative Support.

Coordinated activities of job placement, followed-up with clients and employees on a regular basis, and drafted proposed quotation for temporary and contract placement services.

Served as main point of contact for all company-wide HR issues and inquiries.

Interpreted and ensured uniform application of company policies and procedures.

Administered employee benefit program: medical, dental & pension plan. Handled open enrollment. Monitored the performance of benefit vendors and met with plan representative and brokers.

CRYSTAL K. ALLEN, PHR, SHRM-CP - Continued

Investigated and resolved employee relation issues.

Handled unemployment claims.

Administered workers’ compensation program.

Conducted new hire orientations and exit interviews.

Managed all aspects of GSA contract, prepared project plans and status reports for 12 employees.

Monitored time and attendance reports, scheduled vacations, and approved & disapproved leave requests. Met with Contract Officer’s Technical Representative during bi-weekly quality control site visits to discuss various project activities, schedules, workloads, and potential problems and solutions.

Conducted all 90-day and yearly performance appraisals in a timely manner for all employees. Provided ongoing feedback to employees regarding performance and developed plans for improvement, if needed.

Resolved grievances and took disciplinary action when necessary.

Ensured that the existing contract was protected, maintained and increased through a high level of customer service and follow-up. Assisted in the preparation of contracts and proposals for new clients.

Ritz Camera Centers, Inc. – Beltsville, MD 2000-2001

Corporate Recruiter

Performed Full Life Cycle of recruiting for all non-exempt and exempt positions. Prepared ad and internal vacancy announcements; researched and developed recruitment sources and updated job hotline.

Coordinated job fairs and open-house recruitment. Administered and scored aptitude, personality and interest tests.

Reviewed and updated job descriptions.

Handled all pre-employment procedures: conducted criminal background checks, obtained driving records, sent candidates for drug testing, obtained education verifications and reference checks.

EDUCATION AND CERTIFICATION

MPA, Human Resources Management, Clark Atlanta University, Atlanta, GA

BS, Political Science, Lincoln University, Lincoln University, PA

PHR, Professional in Human Resources Certification – Since 2006

SHRM-CP, Society for Human Resources Management Certified Professional – Since 2015

PROFESSIONAL AFFILIATION

Society for Human Resources Management (SHRM) – National Chapter

SKILLS

Vast knowledge of computer applications & software - (Windows 10, MS Office (Word, Excel, Access, PowerPoint & SharePoint), SAP (HCM), Kronos, ADP, Ceridian, Deltek, Paylocity, GoToMeeting, WebEx, Jobvite, Open Hire, Red Carpet, Jenark,,TempTrax, PeopleSoft, & AS400)

REFERENCES

Available Upon Request

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