Clerical administrative assistant
Resume:
CONNIE HUDGENS
Shiloh, GA *****
Phone: 706-***-****
Email: *************@*****.***
PROFESSIONAL SUMMARY
A highly organized and detail oriented Assistant with over 5 years' experience providing thorough and skillful support. Dedicated, loyal and dependable employee that fosters a team building environment.
Skill Name Skill Level Last Used/Experience
Customer Service Expert Currently used/9 years
Call Center Service Operations Expert Currently used/3 years
Complaint Handling/Dispute Resolution Expert Currently used/5 years
Data Entry/Records Management Expert Currently used/6 years
Multi-line Phone Use Expert Currently used/3 years
MS Word, Excel and Access Expert Currently used/8+ years
EXPERIENCE:
October 2015 - February 2017
50+ Hours
Afni, Inc.
Opelika, AL
Customer Service; Mentor/Floor Support
• Communicates clearly and logically using appropriate written and oral techniques
• Responds to internal and external requests in a timely manner and works to deliver quality service.
• Demonstrates a sincere interest in listening to and responding to customer, and employee, concerns to solve their issue in a timely manner, while anticipating needs to decide if additional service is needed
• Acts with integrity. Works well with others and treats all individuals with respect.
• Proactively volunteers to support team members to complete work; Keeps commitments.
• Seeks clarification for unclear or missing information in order to complete tasks efficiently.
• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
• Takes on new tasks and responsibilities when identified.
• Consistently demonstrates accuracy and attention to detail, in order to share information
appropriately with others.
• Provides clear and concise information by aiding new hire agents while on calls with customers to ensure proper and adequate information is given.
July 2015 –October 2015
20+ Hours
Acer’s Bar and Grill
Columbus, GA
Bartender
• Prepare and serve drinks and beverages to patrons
• Anticipate guests’ needs to decide if additional service is needed
• Operate register and verification machines
• Display bottled goods and glasses to make smart look
• Collect money and give change for drinks served
• Clean and sanitize bar and equipment and replenish supplies
April 2015 – July 2015
30+ Hours
Jamie Keating Culinary
Columbus, GA
Server
• Provided the customers with a pleasant dining experience and quality service.
• Conducted final check of food items prior to serving customers to ensure quality maintenance.
• Ensured the cleanliness of dining area and food items before serving.
• Held responsibility of handling/serving all food items as per the policies of the state (as some items may be banned in particular states).
• Worked in coordination with other departments to ensure that customers get quality service and satisfaction.
• Assisted others in carrying out their part of preparing/serving meals.
• Maintained serving standards and followed all regulations while performing duties.
December 2014 – February 2015
35 Hours
Precision Tune Auto Care
Columbus, GA
Receptionist
• Managed a high volume workload within a deadline driven environment. Resolved an
average of 550 inquiries in any given week and consistently met performance
benchmarks in all areas (speed, accuracy, volume).
• Became the lead "go to" person for new reps and particularly challenging calls as one of
the company’s primary mentors/trainers of both new and established employees.
• Helped company attain the highest customer service ratings (as determined by external
auditors) earned 100% marks in all categories including communication skills,
listening skills, problem resolution and politeness.
• Completed voluntary customer service training to learn ways to enhance customer
satisfaction and improve productivity.
FORMAL EDUCATION:
Harris County High School, Hamilton, GA. Graduated 2010 (High School Diploma)
REFERENCES:
Le’Metrius Rowe (1.5 years) Afni, Inc.
Chris Pintos (8 years) Precision Vinyl
Shandi Hunsinger (10+ years) Davis & Sons Scrapyard
Alethia Hale (3.5 years) Afni, Inc.
Heath Dawson (3 years) Harris County Sheriff’s Dept.
Contact this candidate