Customer Service Microsoft Office
Resume:
Ciarra Douglas
Jacksonville, FL 32221
***********@*****.***
Microsoft Word, Excel, and Windows. Experienced with internet based DCF applications. Excellent oral and written communication skills. Proficient of AMS, Document View, Web Application, and Florida. Customer service oriented. Mathematical computations accurately and rapidly. Good working relationships both internal and external. Analyze and interpret written and verbal communication. Communicate with others to obtain and verify information concerning eligibility. Read, understand, apply complicated and detailed regulations, and policy directives. Enter data accurately and timely. Positive attitude and willing to accept new challenges.
WORK EXPERIENCE
Eligibility Specialist
Department of Children and Families - Jacksonville, FL – February 2009- to Present
Process applications, conduct interviews, and verify information needed to determine eligibility for individuals
that apply for food stamps, Medicaid, and/or cash assistance. Provide excellent customer service in a fast paced lobby(Shands Hospital) environment. Ensure needs of each customer are met in an expeditious, accurate, and confidential manner. Learning numerous state and federal program. Bill tracking for patients need Medicaid open to make appointments. Adding newborn babies to cases before babies leave the hospital to ensure child is covered.
Intensive training prior to full case assignment and ongoing training thereafter. The work
of an Eligibility Worker is highly regulation driven with ongoing reliance on regulations. Instructing clients in
the completion of various forms and reviewing applications for completeness and consistency. Determining
program eligibility in accordance with current regulations using the computer-based eligibility system.
Researching questionable information provided by an applicant until satisfactory explanations regarding
eligibility status is confirmed. Reporting cases where fraud is suspected. Advising clients of deadlines, time
frames, and necessary actions to be taken. Working with clients who often do not take the necessary actions
within the required time frame.
Security Guard
Jacksonville Landing Security - Jacksonville, FL – November 2006- May 2008
Cheerfully meet and greet each customer. Provide directions to stores and restaurants. Ensure safety of customers by evaluating surrounding events. Provided safe and secure environment for the public. Signing employees, vendors and visitors in and out of the parking lot. Kept a recorded of each vehicle tag information in exchange for a temporary access on the landing
EDUCATION
High School Diploma
Englewood High School
May 2004
ADDITIONAL INFORMATION
SKILLS
Word processing, Microsoft Office 2007, multi-phone line phones,
excel spreadsheets, team/individual oriented, PowerPoint, email, Lotus notes
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