Customer Service Sales

Joanne Naurath

*** ********** *****, *******, ** 08053

856-***-**** acz6ld@r.postjobfree.com

PROFESSIONAL PROFILE

Experienced professional with extensive customer service, credit and management background

Skilled in developing training and coaching new associates to their maximum efficiency

CORE COMPETENCIES

Interpersonal Skills Team Oriented

Training and Development Goal and Task Oriented

Self-Starter Reliability

EMPLOYMENT HISTORY

SunMed Medical May 2012 – present

Sales Representative

Establish relationships with physician offices in multiple states

Provide education and documentation for potential patient sales

Instituted a referral service with incentives

Document and collect data of potential customers

Breast Pump Customer Service Representative

Operate multi-phone responsibilities

Provide patient education of products

Data entry

Optimize sales of additional products to patients

Efficient sales of 95%

PORTAMEDIC Oct. 2011-May 2012

Supervisor

Supervised the operation of daily processes as an effective liaison with insurance agents, examiners and labs

Managed multiple phone lines

Efficiently scheduled patients

Conducted file maintenance

Saint Joan of Arc School Oct. 2004 – May 2012

Teacher’s Assistant

Supported teachers with clerical and instructional duties in classroom

Maintained attendance records

Assisted students with classroom work and aided in one on one instruction

Graded homework and test

Distributed classroom materials

Designed visual aids.

JCPenney Credit Service Center Aug. 1979-Feb. 2002

Supervisor – Collection and Customer Service Department

Collection Analyst

Evaluated associate performance

Implemented office procedures

Identified areas of opportunities and strengths of employees

Reinforced excellent customer service skills

Instituted training of new hires

Interviewed work recipients, verified employment

Responsible for dollar amount portfolio and reviewing credit reports

Maintained 30-150 day collections

Established relationships with creditors

Education

Paul VI High School June 1978

Haddon Township, NJ

Contact this candidate