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Manager Customer Service

Location:
Thousand Oaks, CA, 91320
Posted:
May 06, 2017

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Resume:

Paul Kasum

**** ****** *****, ******** ****, CA *1320 © 805-***-**** acz6bm@r.postjobfree.com

P rofessional S ummary:

Studious coder and technician with plenty of experience running small coding groups as well as a small and successful repair shop. This includes version control, settling workable tasks for each skill level, and on the fly problem solving for new technology or code interaction issues. Equally, plenty of retail floor experience with sides of teaching along the way. S kills:

Adept at learning new practices and

techniques

Team player

Punctual

Goal oriented

Prototype first, optimization second.

Self motivated

Obedient to instructional recommendations

C oding L anguages and E nvironments:

Strong familiarity: Unix Development, C/C#/C++, Java, Javascript, Unity Medium familiarity: Android SDK, Python

Familiarity: Perl, Apple Development

Experience with working on HTC Vive, Oculus, and Seabright for VR. W ork H istory:

Sales Associate (10/2016 1/2017)

Radioshack Agoura Hills Newbury Park, California

Helped provide accurate and consistent customer service

Maintained shop on a daily routine

Never left a customer unhelped or under informed about their product inquiries

Sprint Certified for mobile phone sales

Worked in a closing store and a booming store during seasonal times Mobile Repair Technician, Distribution Control, and Sales Representative (06/2015 06/2016) Mobile Kangaroo Santa Cruz, California

Repaired Iphone 4 6s+ series, Samsung 4 6 Edge, concurrent tablets, and laptops

Recommended merchandise to customers based on their needs and preferences

Ordered and maintained inventory of the shop consistently within guidelines

Responded to customer questions and requests in a prompt and efficient manner

Showed proper and impromptu solutions to diligent problem solving in a timely fashion Martial Arts Assistant Instructor (Volunteer) (08/2011 Current) Mike Szydlowski (Newbury Park Shotokan) Newbury Park, California

The time invested in this participation varied with my living arrangements in the area

Adapted teaching methods and materials to meet students’ varying needs and interests

Creating relatable situations and digesting high level content in approachable form

Observed and evaluated students’ performances, behavior, social development, and physical health

Enforced the school’s student discipline code to deal with problem situations and stopping them from occurring again

Led stretches and took small sub groups to work through specialized lessons for progression and better understanding of content on personal levels.

Unpaid and volunteer work to help better the community that has helped me constantly E ducation:

Bachelor of Science: Computer Science Computer Game Design (2015) University of California Santa Cruz

Led small teams on coding projects throughout the final two years

Tested and researched experimental software for Virtual Reality

Focused on staying ahead of other students for scripting language courses and showed diligent aptitude on crafting well documented and comprehensive code blocks

Often able to debug and patch in other student’s work in team environments W ork R eferences:

[Working in Retail Services]

Andrew Felix Manager of Radioshack (NP) 805-***-**** Ryan Kiser Manager of Radioshack (AH) 805-***-****

[Work in Device Repair]

Harold Townsend Manager of Mobile Kangaroo 510-***-****

[Work with Children/Teaching Reference]

Sensei Mike Szydlowski Head Instructor 805-***-**** Brenda Yoshinaga Assistant Instructor 805-***-**** A dditional I nformation:

First Degree Black Belt (Shodan) in traditional Shotokan Martial Arts through the International Shotokan Federation. (Community currently at Borchard Park) Hired as a tutor through YMCA for mathematics and coding but the position closed from no students joining the program.

Worked volunteer hours at Maple Elementary as a fill in Physical Education Teacher.



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