Customer Service Representative

*

Amr Afifi Salem

* *** ******* **, *** Shams, Cairo - Egypt

+201*********

+201*********

**********@*****.***

********@**********.***

Curriculum Vitae

Personal Particulars:

Surname Afifi

First name Amr

Date of birth 4 th, June,1977

Place of birth Cairo – Egypt

Nationality Egyptian

Gender Male

Marital status Married

Home address 2 Ata Mostafa St, Ain Shams, Cairo - Egypt Phone Number Cell phone: 010******** - 010******** E- Mail address **********@*****.***

********@**********.***

Educational History:

July 1995 General Secondary Certificate, El-Helmia Secondary School July. 2000 B.A. Islamic studies of Germany language, Faculty of Languages and translation – Germany Department –

Al-Azhar University.

Oct. 2012 Management of business Diploma – Faculty of Commerce – Human resources Department - Helwan

University.

Qualifications:

- Foreign languages knowledge:

Arabic (mother tongue)

English (fluent) written & spoken

Germany (fluent) written & spoken

- Computer skills:

Skilful computer user (Microsoft office)

Excellent internet User and Professional navigator ICDL

Most familiar with Under-Windows Environment software 2

- Other:

Decision making Course at National Telecommunication Institute. Team building Course at National Telecommunication Institute. Typing Course at National Telecommunication Institute. How to Understand People Course at National Telecommunication Institute. Excel 2007 Course at National Telecommunication Institute. Problem Solving Course at National Telecommunication Institute. Work experience:

May. 2012 – Present

shift leader at 140 Directory.

Preparing reports about agents ready time, answered calls, number of daily working agents and traffic of both Cairo and Alex sites. Jun. 2009– May. 2012

Team Leader at 140 Directory.

Managing the attendance of 18 agents, handling their hard calls and cooperating with the shift leader.

Feb. 2005– May. 2009

Customer service Representative at 140 Directory.

Answering customers’ calls.

Feb. 2000 – Feb. 2005

Leader at Arab company for thr production and

distribution of film.

. Supervising the staff in cinemas and following the movement of ticketing and reporting .

Years of experience:

16 years

References are available upon request

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