Administrative Profile

Dolores Wallace

Chandler, AZ ***** *******.*.*******@*****.***

480-***-**** www.linkedin.com/in/doloreswallace

SUMMARY

Administrative professional with talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports. Flexible and versatile, thrive in deadline-driven environments. Excellent team-building skills. Eager to continue developing existing skills and learn new applications.

Project Management

Customer Service

Microsoft Office Programs

Computer Knowledge

Report Preparation

Administrative Tasks

PROFESSIONAL EXPERIENCE

Electronic Security Concepts, Scottsdale AZ 2015 -Present

Administrative/Coordinator/Scheduling

Scheduled technicians on all installation job projects.

Coordinated scheduling of technicians for customer service repair and maintenance.

Organized travel, housing and per-diem for out of town/state job projects.

§ Provided technicians job project status on a daily basis.

§ Maintained spreadsheet of installation job scheduling.

§ Upheld licensing and certifications of technicians.

§ Prepared spreadsheet of job projects and service for billing.

Tyco Integrated Security, Phoenix, AZ 2007 - 2014

Matrix Administrator/Coordinator.

Performed Admin/HR tasks for the West Region.

Purchased material for project jobs in CO & AZ.

Coordinated with Customer, Sales, Install the scheduling of projects.

Oversaw the EH&S standards for the local area.

§ Provided employee data base accuracy daily.

§ Improved savings by 20% utilizing excess redeployment country wide in purchasing material.

§ Increased customer satisfaction with communications on scheduling of their projects.

§ Maintained 100% in compliance with the monthly safety requirements.

ADT/Tyco, Tempe, AZ 2002- 2007

Service Team Manager

Manage an effective service workforce through recruiting, hiring, training, motivating and coaching techniques.

Delivered effective customer communications on contractual obligations while resolving customer complaints concerning service issues, and enhancing customer relations.

§ Maintained a level of quality and timely service to customers.

§ Provided weekly forecasting reports on billing.

§ Motivated team to achieve and or exceed their assigned goals and objectives.

§ Conducted meetings to ensure employees were up to date with safety compliant training.

ADT Security, Tempe, AZ 2000 - 2002

Service/Install Coordinator

Coordinated scheduling service technicians for customer service repair and maintenance.

Maintained the scheduling of customers recurring city inspections.

Managed and tracked stock of parts on service trucks and return of repaired devices.

Assisted Service manager with administration duties.

ADT Security, Phoenix, AZ 1993- 2000

Administration Assistant

Assisted the branch manager with branch operations.

Performed Human Resource operations.

Conducted new hire, termination process and other HR functions.

Maintained branch fleet data base.

Processed accounts payable and receivables.

Worked as Cash Application Analyst.

EDUCATION/ PROFESSIONAL DEVELOPMENT

American Trades Institute, Computer programs, Business management.

OSHA, Training course in construction safety & health.

USMS, Cleared for Suitability approval.

L.E.A.D. Award, Leadership, Execution, Accelerate Growth. Discipline.

COMPUTER PROGRAM SKILLS

AS400 Microsoft Office

QuickBooks Excel

Compass Word

Monitoring programs Outlook

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