Customer Service Project Manager

Elizabeth M-A Blackledge

**** *. ********* *****

Chandler, AZ 85286

**************@*****.***

602-***-****

Professional Experience

Olsson Associates Mesa, AZ

Team Coordinator June 2014 –Present

• Create/ Review Contracts/ Proposals

• Set up and Create new projects in Deltek

• Arizona Bluestake Requests

• Request Utility Maps/ Will Serve Letters/ and Utility Conflict Requests

• Request insurance certificates

• Create and prepare Project Submittals/ Proposals and Reports

• Distribute ISM Monthly Reports for Chandler

• Orient new Chandler staff with Chandler office and Olsson Associates Procedures

• Coordinate Regional United Way Program

• Maintain all office needs

Teaching and Therapy Experience 2002 - 2014

• Bridges Preschool

• First United Methodist Preschool of Mesa

• The Children’s Center for Neurodevelopmental Studies Gentiva Health Services Phoenix, AZ

Payroll/ Data Entry March 2000 – August 2002

• Managed input of weekly timesheets for seventy administrative employees

• Created and maintain accurate tracking system of employee vacation, personal, and sick time

• Created and maintain tracking system for nursing visit time sheets and billing

• Created and maintain spreadsheet reports for management

• Performed data entry duties and patient chart updates Oracle Corporation Phoenix, AZ and Chicago, IL

Client Training Coordinator - Southwest Region April 1998 – March 2000 Client Training Coordinator - Midwest Region March 1996 - April 1998

• Created new Client Training Coordinator position for Oracle Southwest

• Managed facility/classroom issues in Chicago and Southwest

• Project Manager for Central Territory Facilities

• Managed facility/classroom issues for two Phoenix sites, Las Vegas, St. Louis, Kansas City, Schaumburg

• Provided all educational materials for training in Southwest Region and North Central Region

• Provided all educational materials for training on customer sites

• Maintained ordering schedule of all training materials

• Initiated, maintained and managed vendors for educational sites

• Initiated and maintained all vendor purchase requisitions

• Provided timely/efficient/proactive customer service

• Processed revenue for Southwest Region and North Central Region Elizabeth M-A Blackledge

2371 E. Remington Place

Chandler, AZ 85286

**************@*****.***

602-***-****

Education

B.S. Arts Management, May 1992

• Northern Arizona University

• Concentration: Business, Music & Humanities

Professional Internships

• Lyric Opera of Chicago Center for American Artists

• Flagstaff Symphony Orchestra

• Arizona State University Music Therapy Clinic

• Tempe Adult Day Center

• The Children’s Center for Neurodevelopmental Studies

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