Support Desktop

Resume of

James Andrew Hansard

*** ********* **. ******** **. 30240 678-***-****

email: ****************@*****.***

Retired (2013 to Present)

Okaloosa County Water & Sewer (2005-2013)

Computer Tech II / Senior SCADA Tech

*Administer and maintain group of 20 Windows 2003/2005 Servers as well as Active Directory and Level III desktop support for 100 users.

*Implement the use of Vmware ESX and Virtual Server 2005 as well as maintain several 7 to 32 terabyte Dell/EMC SANs. Manage Symantec BE2012 Backup Systems and SOPHOS Virus Scan.

*Improved the support and documentation of desktop systems hardware and Windows XP along with full Microsoft suite of applications. Administer and maintain Cisco networks and automated Inventory Tracking Systems. Maintain Wonderware Archestra application servers for SCADA network as well as troubleshooting of SCADA PLCs for the control of a large county wide water system.

*Implemented a Wireless network for remote access users.

*Designed, built and implemented a new standard SCADA control panel for use county wide water transport system.

*Implemented Virtual Server platforms for general purpose and SCADA specific server operation.

Diebold Inc. (2003 – 2005)

Customer Engineer II

*Maintain remote territory supporting ATMs and network equipment used in the banking industry.

*Built testing system for diagnostics of ATM components.

Bank of America (1987 – 2003)

Vice President

*Implement and administer (Customer Experience Monitoring) on nationwide level with tools such as Topaz, ActiveWatch and Sitescope. Manage group of 19 senior technicians in the support of Windows 2000 and 2003 servers for the Southeast US. Direct support of Tier I and II server farms as well as over 3000 desktops.

*Certified on Veritas for Windows 2000 Server.

*Support of Unix, SUN-Solaris and Linux systems involved with image retrievals over the internet and monitored vendor coordination and support.

*Configured and deployed 300 IBM Thinkpad laptops nationwide for executives and support personnel in Transaction Services Group.

*Served as Technical Project Lead on many projects aimed at saving time and resources all with positive results.

*Strong team building skills in many endeavors within the bank environment.

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