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Customer Service Manager

Location:
Ville Platte, LA, 70586
Posted:
May 08, 2017

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Resume:

Micheal Wayne Fontenot, CPA

*** * **** *** **, Mamou, LA 70554

337-***-**** (Cell) 337-***-**** (H)

acz66a@r.postjobfree.com

SKILLS SUMMARY Executive with extensive experience in financial accounting and general hospital operations. Skills include financial statement preparation, organizational budgeting, executive operational management of over 50 employees, and managing a federal corporate integrity agreement. Experienced in preparing budgets and meeting goals given immediate deadlines. I am very personable and able to efficiently lead employees from all occupational groups and socioeconomic levels. Instrumental in improving relations between the two campuses of a merged facility located 18 miles apart. EMPLOYMENT

Chief Financial Officer

LifePoint Health

Mercy Regional Medical Center

Ville Platte and Eunice, LA

May 2011 – March 2017

• Physician satisfaction went from worse in the company to top five in the company over the last three year.

• Actively involved in adding an attached Cardiac Cath Lab at the Acadian campus.

• Achieved $120,000 in saving and improved quality score by outsourcing housekeeping to an outside vendor.

• Business Office finished in the top 5 of all LifePoint hospitals each year prior to outsourcing to Parallon.

• Experienced very little impact to operations during the outsourcing of the Business Office function in 2013.

• Actively involved in merging the two computer systems into one system in 2015. This allowed data from both campuses to be shared as well as increased the opportunity for employee sharing between campuses and lowering IT&S costs.

• Improved department manager’s knowledge of financial operations and increased awareness to patient safety with monthly departmental reviews and quarterly training on existing IT&S systems

• Saw a 43% drop in overtime and an increase in departments hitting budgeted manhour targets while serving as Chief Staffing Officer.

• 53% reduction in patient registration wait times were achieved by the facility without adding staff.

• Actively involved planning, funding and construction oversight of a new MRI at the Mercy campus as well as replacing the Cardiac Cath Lab also at the Mercy campus in 2016.

Chief Financial Officer

Oakdale Community Hospital

January 2007 – May 2011

Oakdale, LA

• Helped lead hospital from a ($183,000) 07 EBDITA to $1,800,000 08 EBDITA.

• Helped institute a customer service program that led the hospital to the highest level of employee satisfaction in the company and the second highest patient satisfaction in the HCA.

• Created, coordinated, and evaluated the financial programs and supporting information systems of the company to include budgeting, tax planning, real estate, and conservation of assets.

• Approve and coordinate changes and improvements in automated financial and management information systems for the company.

• Ensure compliance with local, state, and federal budgetary reporting requirements.

• Oversight of the approval and processing of revenue, expenditure, and position control documents, department budgets, mass salary updates, ledger, and account maintenance and data entry.

• Co-ordination of the preparation of financial statements, financial reports, special analyses, and information reports.

• Development and implementation of finance, accounting, billing, and auditing procedures.

• Establishment and maintenance of appropriate internal control safeguards.

• Interact with other managers to provide consultative support to planning initiatives through financial and management information analyses, reports, and recommendations.

• Ensure records systems are maintained in accordance with generally accepted auditing standards.

• Develop and direct the implementation of strategic business and/or operational plans, projects, programs, and systems.

• Assist in obtaining the necessary licenses and insurance required to start a business.

• Analyze cash flow, cost controls, and expenses to guide business leaders. Analyze financial statements to pinpoint potential weak areas.

• Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.

• Serve on planning and policy-making committees.

Controller

Oakdale Community Hospital

May 2004 – December 2006

Oakdale, LA

• Responsible for preparation of monthly financial statements and month-end reports due to divisional offices.

• Responsible for reviewing controls for monthly Sarbanes-Oxley reviews.

• Prepare monthly expense reports for managers to review.

• Prepare worksheets used to assist in creating yearly facility budgeting conjunction with the Chief Financial Officer.

• Manage employees to ensure Accounts Payable and Payroll Departments function properly.

Owner / Manager

Mamou home Center

Jan. 2000 – May 2004

Mamou, LA

• Owned and managed retail store dealing with all aspects of operating a business, from customer relations, purchasing, sale, and employee relations.

• Improved revenues the first three years in business.

• Managed employees in both sales and service departments. Senior Accountant

Savoy Medical Center

Nov. 1992 – Dec. 1999

Mamou, LA

• Prepared journal entries for month-end for each of the facilities.

• Performed duties of risk management by keeping insurance policies updated and in place.

• Filed monthly sales tax reports and year-end 1099’s.

• Prepared and kept statistics up-to-date and accurate for each unit.

• Created worksheets used in preparing yearly budget. EDUCATION/

CERTIFICATIONS

B.S.- 1992

University of Southwestern Louisiana, Lafayette, LA Certified Public Accountant – 1995

State of Louisiana

COMMUNITY/

Involvement

Elected to the Evangeline Parish School Board District Six seat Member of the Mamou Fire Proctection District Board as well as being an honorary member of the Fire Department with 13 years of service Member of the American Institute of CPA’s and of the HFMA organization Involved in Youth Sport (Softball and Basketball) by giving of my time to coach



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