Customer Service Sales

HARESH ASNANI

Contact:+009***********

E-Mail: ********@***.**

An accomplished & knowledgeable professional aiming for senior level assignments in Business Development, Sales & Marketing, Supply Chain Management, Logistics and Key Account Management in Shipping Industry with an organization of high repute

SKILLS SET PROFILE SUMMARY

Sales & Marketing

Key Account Management

Business Development

P&L Management

Revenue Generation

Customer Service

Supply Chain Management

Import & Export Operations

Market & Trade Analysis

Sales Operations

Reporting & Documentation

Logistics Operations

• A dedicated & professional Sales Manager with the experience of 25 years inbusiness development, strategizing businesses, developing new markets, leading to significant increase in sales numbers / volumes, revenues and bottom-line profits

• Insightful understanding of business processes, analyzing requirements and successfully identified new clients and set targets for new business and followed- up on sales leads for both imports and exports at Khalidia International Shipping LLC/Inchcape Shipping Services/Star Shipping Services

• Instrumental experience in preparing quotations for project logistics, submitted tenders and executed on going orders to the oil & gas companies, and coordinated export and import, freight forwarding and logistics activities, at Khalidia International Shipping LLC/Inchcape Shipping Services/StarShipping Services

• Hands-on exposure in developing procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, production, or quality assurance

• Sound exposure in developing and streamlining key processes to enhance operational effectiveness and meet operational goals within the cost, time and quality parameters

• Well acquainted with developing comprehensive sales knowledge in the business offerings that along with financial and selling skills can be applied to opportunities across the business unit

• Well-versed with management skills in developing and implementing strategic plans to increase efficiency & effectiveness within a business

• Demonstrated ability in developing, implement, or oversee product take back or reverse logistics programs to ensure products are recycled, reused, or responsibly disposed

• Well-versed with the preparation of performance reports for use by maintenance operations and assist management in their interpretation and application to improve performance, including detailed monthly analysis of running costs and shipment CORE COMPETENCIES

• Analyzing potential business deals by observing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments

• Collaborating with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping

• Observing all aspects of corporate logistics to determine most cost-effective or efficient means of transporting products or supplies

• Maintaining competitor analysis by keeping abreast of market trends & competitor moves to achieve market share metrics

• Availing the market information & personal network to develop marketing intelligence for generating leads

• Responsible for developing and incurring expansion in new markets as well as continued expansion among existing clients

• Mentoring, guiding and identifying peak performance and sales success across the organization

• Verifying global, national, or regional transportation or logistics reports for ways to improve efficiency or minimize the environmental impact of logistics activities

• Presenting potential business deals by contacting potential partners; discovering and exploring new opportunities

• The management of upstream and downstream value-added flows of materials, final goods, and related information among suppliers, company, resellers, and final consumers. WORK EXPERIENCE

March 2014-Till Date: Khalidia International Shipping LLC, Abu Dhabi, UAE as Sales Manager (APL & Forwarding Division)

Key Responsibilities:

• Mentoring and managing entire sales & marketing operations for enhanced market penetration, retention/ development of existingmarket share in the assigned territory

• Gathering market intelligence on competition and other market trends for restructuring of business strategies

• Exploring and managing new clients & setting goals for new business

• Handling activities related to imports & exports as well as managing special equipment for various clients / sectors

• Collaborate with principals in resolving issues, preparing plans, budgets and forecasts

• Participating in tenders for the organization, coordinating with sales & customer service team in accomplishing collection targets

• Maintaining productive business relationship with existing client for identification and development of newbusiness opportunities

• Coaching team members in accomplishment of business targets/ effective closure of critical business deals

• Preparing various status reports for the senior leadership team and other stakeholders based on business requirements

• Lead the development of forecasting and demand planning tools (Excel based) to drive inventory assessments and purchasing requirements

• Perform and oversee all logistics functions relating to orders, track all PO’s from order creation to the receipt, ensuring appointments made, scheduling with warehouse and internal operations, ensuring reschedules as required, handling all shipment related inquiries including overages, shortages, damages, rejections and returns

• Ensure visibility to areas of risk as well as risk mitigation alternatives (supply, quality, logistics) are communicated

• Drive increased In-stock % and improved Inventory Turn through forecast accuracy improvements achieving KPI targets on inventory DOH and Service level %

• Oversee cost changes and respective PO’s and quantities to ensure accuracy communicate any PO discrepancies, pricing errors via correct process to appropriate personnel in a timely manner

• Vendor Relationship partner with replenishment to continuously improve vendor performance results in the areas of on time delivery, overall cost reduction, and order fill accuracy Achievement:

• Played significant role in acquiring contract from Oil & Gas companies & various major trading houses July 2011 – March 2014: Inchcape Shipping Services, Dubai - UAE as Sales Manager (Liner Division) Key Responsibilities:

• Coordinated for sales leads for both imports & exports

• Coordinated with principals on regular basis for bookings, rate request or any issues related to day to day activities

• Supervised the overall marketing of special equipments and quoting tenders for various big clients

• Monitored the activities like finalizing export manifest, inputting rates, reference number & other relevant and/or necessarydetails

• Met targets set up by the management and prepared quotations for project logistics

• Worked closely with cross-functional teams on a regular basis

• Administered the functioning of sales & customer service team and rendered required support

• Prepared quotations for project logistics and liaised with principal office to determine plans, budgets & forecasts

• Maximized customer satisfaction through prompt resolution of queries and provided qualitative service delivery September 2001-June 2011: Star Shipping Services, Dubai - UAE as Sales Manager (LNL & Forwarding) Key Responsibilities:

• Regularly coordinated with and identified new clients to enhance business opportunities

• Managed and controlled the marketing of special equipments as well as setting targets for new business

• Followed-up for Sales Leads for both imports & exports

• Coordinated with principals members on regular basis for bookings, rate request or any issues related to day to day activities

• Steered efforts to achieve targets set by the management and handled daily operations of sales/customer service team

• Liaised with principal office to determine plans, budgets & forecasts; supervised sub agent’s sales activities (Upper Gulf Locations)

• Oversaw and checked the activities related to export & import, freight forwarding and logistics

• Regularly followed-up with customers for bookings (export & import)

• Negotiated special rates from shipping lines, shipment services for enhancing organizational bottom lines

• Liaised with existing clients/ prospects for collating/ evaluating requirements

• Coordinated through various available channels with both customers and agents

• Provided end-to-end service for the shipments to clients as per their requirements

• Strategically planning and managing logistics, warehousing, transportation and customer service for local and overseas clients

• Directing, optimizing and coordinating full order cycle

• Liaising and negotiating with supplier, manufactures, retailers and consumers

• Establish or monitor specific supply chain based performance measurement system

• Create policies or procedures for logistics and supply chain activities

• Plan or implement material flow management systems to meet client’s / customer’s expectations / requirements

• Maintain metrics, reports, process documentation, customer service logs, or training or safety records

• Implement specific customer requirements

• Resolve problems concerning transportation, logistics systems, imports or exports or customer issues PREVIOUS EXPERIENCE

January 1997-August 2001: Al Jaroodi Shipping Est., Dubai – UAE as Senior Sales Executive Key Responsibilities:

• Incorporated business strategies for accomplishing monthly sales targets and enhancing market penetration

• Took ownership for defining the pricing of goods and services to external customers

• Built cordial relations with existing clients/ prospects for effectively closing identified business deals

• Administered costing and quotation process, and calculated benchmarks for all prices

• Worked closely with cross-functional teams to collate information and ensure accuracy of price proposals

• Negotiated and maintained healthy business relations with third party contractors, vendors and marketing partners

September 1991 –January 1997: Mohammed Tayyeb Khoory& Sons, Dubai - UAE as Counter Sales Person cum Warehouse Coordinator

Key Responsibilities:

• Handled daily counter sales, bulk sales and spare parts for Subaru cars & other various franchises.

• Ensured and managed stocks of parts for various franchises and ensured total inventory control

• Maintained accomplishment of business targets and enhanced customer satisfaction by providing superior service quality across the counter and maintained sufficient stock of parts at all given times by safe consideration of lead times by air / sea / courier mode of shipments

• Managed the ordering of spare from various franchises on monthly basis both by Air & Sea

• Overlooked pricing of various products and managing stocks of parts for various franchises

• Addressed customer queries on various products and services; rendered customized solutions based on specific client requirements

• Stored product by designating/ adjusting storage areas according to production and shipping requirements; updated location database

EDUCATION

Diploma in Business Management, Dhanukar Institute of Management, Mumbai 1991 Diploma Course in Automobile Engineering, Board of Technical Education Maharashtra 1990 PERSONAL DETAILS

Date of Birth: 30th November 1969

Address: P.O. BOX 43350, Abu Dhabi (UAE)

Language Known: English, Hindi, Marathi, Gujarati and Sindhi

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