Customer Service Manager

ERIC A. MOTTA

*** ********* **.

Providence, RI *2906

508-***-****/ r *********@*****.***

EXPERIENCE

Fedex Ground M ay 2016 – Present

Warren, RI

Parcel Courier

● Deliver/collect parcels for customers

● Prepare and organized routes

● Provide excellent customer service

● Process all requisite paperwork for deliveries, pick-ups, holds, and special requests

● Operates company vehicle and provides maintanence Giorgio Armani Corp. A ugust 2015 – May 2016

Glendale, CA

Shipping & Receiving Supervisor

● Oversee all fields of merchandise movements and adjustments

● Transferring, shipping, receiving, cycle counts, label creating, price adjustments, etc.

● Maintain stock and inventory tracking

● Loss Prevention

● Manage associates

Hot Topic Inc. M arch 2013 - August 2015

Burbank, CA

Assistant Manager

● Responsible for store opening and closing including all registers and requisite paperwork

● Manage scheduling, business forecasts and planograms

● Supervise associates

● Manage displays

● Handle shipping and receiving, sales tracking, online orders and tracking All Year Heating and Cooling J anuary 2011 – March 2013 Austin, TX

Inventory Supervisor / Driver/ Processor

● Delivered/retrieved parts and materials to customers, supply houses and service technicians

● Organize and manage paperwork for technicians (receipts, invoices, inventory, and orders)

● Regular inventory cycle counts to determine product use and demand.

● Creation of inventory spreadsheets

● Ordering and receiving shipments accurately

● Deadline driven work

United States Postal Service M arch 2011 – August 2011 Chestnut Hill, MA

Casual Clerk

● Sorted and collected incoming/outgoing mail and parcels

● Delivered PO Box mail

● Managed shipping and receiving dispatch work

ERIC A. MOTTA

132 Lancaster St.

Providence, RI 02906

508-***-****/ r *********@*****.***

Mercury Business Services A ugust 2008 – April 2011 Boston, MA

Courier/ Driver/ Processor

● Delivered/collected mail and parcels for customers

● Followed daily route (driven and on foot)

● Deadline and customer service driven

● Provided requisite paperwork for customer receipts and delivery slips

● Managed office supply stock

● Handled international parcel and invoices

United States Postal Service J une 2005 – August 2008 New Bedford, MA

TE Letter Carrier

● Delivered/collected mail and parcels for customers

● Prepared and organized routes for postal workers

● Provided excellent customer service

● Processed all requisite paperwork for change of address, mail forwarding, and mail holds EDUCATION

New England Institute of Technology

East Greenwich, Rhode Island

Graphic Design and Multimedia

Completed 1s t

year

August 2005 – June 2006

New Bedford High School

New Bedford, Massachusetts

GPA 3.7

Graduated: June 2005

SKILLS

● Proficient at Photoshop, Excell, Word, and Powerpoint

● Excellent drawing and design skills

● Fast learner

● Self-motivated

● Excellent multitasker

REFERENCES

Upon Request

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