Desktop Support Engineer

Srinivas rao.p

Cellular: +995*******

Email: ******.@*****.***

DESKTOP ENGINEER

Seeking a challenging and rewarding opportunity with an organization of repute which recognizes my true potential and effectively utilizes/ nurtures my excellent analytical and technical skills

PROFILE

A dynamic and result oriented professional with 17+ years of experience in System Administration. Currently working as Desktop Support Engineer with VSYST TECH. Proficient in Configuration, Installation, Troubleshooting of Networking, Software & Hardware Components and Peripherals. Possess experience in system administration, hardware and software implementation and support, network designing and implementation. Proven technical/ managerial competencies in structuring customized hardware and networking solutions to meet customer’s specific needs.

SKILLS

System/Network Administration

Hardware & Software Maintenance

Backup & Recovery

Sales Management

Installation & Configuration

Technical Support

Client Satisfaction

Team Management

PROFESSIONAL BACKGROUND

VSYST TECH Since march 10 2016

Desktop Support Engineer

Installing, configuring, testing & troubleshooting the software’s & hardware’s while providing technical support and monitoring the process.

Accountable for the Installing, configuring, managing, troubleshooting & administering of LAN/WAN and Systems. Create & edit the users, reset the Password, unlock the account, apply the GPO.

Administering the installation, up gradation, configuring, scheduling, testing & troubleshooting the Desktops, Servers, Database, Networking while updating the system with the improved & latest technological tools to influence & increase the overall productivity and efficiency.

Responsible for computer assembling, maintaining PC & peripherals as well as installing OS & application software’s.

Addressing helpdesk queries resolving problems pertaining to Software other IT related issues throughout the network with desktop terminals

Installing, configuring &maintaining various Microsoft OS ..

Troubleshoots and repairs hardware and software problems with Desktop and Laptop computers, printers, digital scanners, and other network issues.

SAINIK SCHOOL KORUKONDA Aug’2007-Oct’2010

Network & System Administrator

Desktop Support Technician

Key Functions:

Installed, configured, and maintained the functionality of company desktop systems, together with peripheral appendages and software.

Kept in constant touch with vendors to resolve problems as quickly and efficiently as possible.

Provided computer system support for both staff and customers.

Ran regular checks, tests, and tracking procedures to prevent or identify problems.

Instructed employees on extending life of computer system through proper use.

Performed routine maintenance on all user accounts, data files, etc.

Installed or advised installation of upgrades to prevent malfunctioning.

ALFA SYSTEMS CALCUTTA. Jul’2000-Jul’2005

System Service Engineer

Desktop Support Technician

• Effectively perform troubleshooting and system upgrade tasks

• Replace parts and perform computer repairs on office as well as remote locations

• Troubleshoot and resolve desktop support issues

• Maintain the up to date operating procedures inside the IT department

EDUCATION

Bachelor of COMMERCE, FROM ANDHRA University 1996

TECHNICAL SKILLS

Windows 95/98/2000/XP/Vista/Win7/WINDOWS 10

MS Office 2000/ 2003/ XP/ 2007/2010

PG DIPLOMA IN MICROPROCESSOR & PC. MAINTENCE

GRADUATION IN THE COURSE IN RADIO TELEVISION AND AUDIO TECHNOLOGY.

LANGUAGES

BENGOLI, Hindi, TELUGU and English

PERSONAL PARTICULARS

Father’s Name : subrahmanyam .P

Date of Birth : 13th Aug 1972

Marital Status : Married

Nationality : Indian

Language Known : TELUGU,BENGOLI,English& Hindi

Date

Place

(SRINIVAS RAO)

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