Customer Service Technical Support

KOMBO INKO-TARIAH

LAN/SYSTEM ADMINISTRATOR/NETWORK ENGINEER

Work Related Info

Address: ***** ********* ****, ******, **. 20723

Phone: 301-***-****

Fax: 410-***-****

Email: *****.**@*******.***

Summary of Qualifications:

PROFESSIONAL PROFILE: A B.Sc. holder in Computer Networking and Information Systems Security who is also CompTIA A+ and Network + certified with LAN Administration/System Administration and Network Engineering experience.

Areas of Expertise:

• Technologies ranging from Microsoft server 2012 r2, Hyper-V, SCCM/Data protection manager/Client center, NetBackup, installation and VMware WebSphere Clients (Windows Server 2012), Cisco Routers and Switches configuration, Active Directory and exchange Admin Center, SharePoint Administration.

Operating Systems:

• Microsoft Windows 7, 8, 10, Server 2008/2008 r2, Server 2012/2012 r2

Programming:

• Power Shell, Command Prompt (intermediate)

Software:

• Microsoft Office Suite, Microsoft Lync Server 2013, Microsoft Windows XP/7/8/10 Operating Systems, Microsoft Server 2003/2008/2012, Microsoft Outlook, Norton Antivirus, Symantec Ghost, McAfee Antivirus, Website design tools (Flash/HTML), Wire Shark, Snort, Packet Tracer, Hyper-V, VMware, VMware WebSphere Clients Virtual Box, Sentinel Patch management, PCOM (main frame), spark, HP service manager, MS System center configuration Management, MS Data protection Manager for server management (server 2012), Remote desktop, WS info, WB Tools, McAfee Full disk encryption, SharePoint Designer 2010/InfoPath.

Hardware:

• Dell and HP desktops and laptops, Dell, Lexmark and HP Network and Local Printers, HP Network Scanners, Cisco Routers and Switches, Configuring/Partitioning/Formatting of hard drives, installing peripherals, making and cabling CAT5 and CAT6, hardware procurement.

Professional Experience:

Akimeka.LLC

Site LAN Coordinator/System Administrator for the Office of the Associate Commissioner, June 2015 – Present

• Enterprise level Management, monitoring, coordination of software and hardware to assure the smooth running of Office of the associate commissioner’s LAN operations.

• Train LAN users in the proper use of network and software applications; provide technical assistance to LAN users. LAN Administrators and Senior LAN Administrators; respond to technical inquiries and provide information; identify, troubleshoot and resolve network issues related to printing, application access, workstation communication and memory management for Office Of the Associate Commissioner users; assist in the development and maintenance of the technical procedure manual.

• Install, configure and maintain a variety of multi-vendor hardware and software in workstations and standalone environments; repair and replace hardware as needed.

• Oversee the assignment and maintenance of network user accounts in various multi-platform networks; assign appropriate network resources; troubleshoot and resolve password issues; ensure new users are added to mail distribution lists and shared mail groups on the intra-office e-mail server (Exchange Admin Center-Office 365).

• Prepare and maintain a variety of records and reports related to technical issues, inventory, hardware and software, work orders, purchase requisitions, and user and network information.

• Communicate with Office of the Associate Commissioner personnel and a variety of Departments to exchange information and resolve issues or concerns.

• Attend assigned meetings, conferences, in-services and workshops to maintain current knowledge of technological advances.

• Participate in other assigned activities such as monitoring inventory levels, composing training documents, SharePoint Administration.

• Serve on assigned committees; assist in designing technical instruction strategies and long term technology planning.

• Assist in researching and Project implementation of new products and technologies for the Office of the Associate Commissioner.

• Planning and Execution of SSA Single Device Strategy refreshment project for OAC (Windows 7 and 10 image deployment).

• Planning and execution of SSA network Printer refreshment project for OAC and executives.

• Virtual Server Administration for OAC

• Ensure all devices running within the OAC component and executive devices (blackberries, HP 650/HP 850 laptops, and HP 8300 Compaq Elite Workstations, and Dell Laptops) are receiving device policy and application updates as required.

• Manage and troubleshoot all Network Printers, digital senders and scanners within the OAC components

• Prepare 508 Micro purchase forms for new ITS purchase.

• Coordinate executive device move during OAC reorganization project.

• Manage (rights management, disabling or enabling accounts, adding new users, and move user accounts and devices within Active Directory.)

• Use HP service management tool for opening tickets to the Helpdesk

• Use PCOMM to reset, setup and manage device network names and user accounts on the mainframe.

Akimeka.LLC

Level III System Administrator/Application Support Engineer for Paperless

March 2015-June 28

• Installation, configuration and supporting Paperless software, training and production servers, imaging and fax servers, physical and virtual servers, scan workstations, casual scanners, and high speed scanners deployed in the ROCC’s, Program Service Centers, headquarters offices and labs throughout the SSA.

• Configuration and installation of an agency automated operations monitoring platform for the support of SSA production environments.

• Serve as the agency’s technical resource for other SSA components during the implementation and configuration of automated operations monitoring.

• Provide 24x7 automated central monitoring, level three technical support and problem resolution

• Install preventative maintenance and perform hardware, software, and firmware upgrades

• Perform technical review of infrastructure changes and upgrades

• Ensure infrastructure is in compliance with SSA security policy

• Provide inventory control and reporting

• Develop operational procedures and documentation

• Provide support for disaster recovery initiatives

• Systems administration for Windows and Solaris operating systems (VMware)

• Budget planning, procurement, technical refresh and evaluation of infrastructure technologies

• Experience in a production and development environment of installation, configuration, and administration

• Working knowledge of Windows 2003/2012 R2 Servers at single or multi-level domain platforms.

Koniag Technology Services (Ntech Sub CTR)

Network Operations Engineer/IT Project Implementation Technical Specialist II (Special Projects)

July 2014- March 2015

• Server Prepping & migration from Windows Server 2008r2 to hyper V Windows Server 2012r2

• Enterprise-level support for 1500+ SSA Field Offices

• PXE booting Microsoft Windows 2012 images to Virtual servers

• RAID-5 configuration on Dell R720 virtual host servers

• Troubleshooting Data Protection Management

• Create and Manage Virtual Machines in Hyper-V

• Server administration of Windows 2008/2012 systems (profile rebuilds, password resets, file/tape backup, Event Viewer problem diagnosis)

• LAN Troubleshooting.

• Level II Support (profile rebuilds, WDS image deployment)

• Promote new virtual Server 2012 Domain Controllers

• Demote old Server 2008 R2 Domain Controllers

• Managing Knowledge Base articles

Photoshutz Photography and Web Designs, Laurel, MD

Photographer/Photo Editing & Workstation Technician,

February 2011- 2014

• Wedding/Infant/Portrait Photographer

• Build/Troubleshoot/upgrade/update software and hardware of post processing workstations

• Procurement & installation of new software/hardware for photo editing

• Communicate with customers regarding services, processing, and availability

• Design HTML/HTML5/Flash websites in Weebly, Wix, Squarespace and Disqus; DNS Mapping

• Conduct post-processing using Adobe Photoshop, Adobe Lightroom, Capture 1, NX 2, and Photomatix Pro

Quantum TM (Team Symantec/Team IBM)

Sales and Marketing Representative (B2B/Call Center)

April 2008 - October 2008

• Sold Symantec/IBM/SAP software to corporate end user companies

• Generated leads to connect end users with technology vendors using ERM/CRM databases (Sales force and Citrix)

• Coordinated with Account Managers to ensure timely customer software upgrades

Education:

University of Maryland University College, Adelphi/Rockville, MARYLAND,

MAY 2016

• BACHELOR OF SCIENCE, COMPUTER NETWORKS AND SECURITY

Per Scholas Institute of Technology, Silver Spring, MD

MAY 2014

FORMAL HELPDESK/WORK ETHICS AND CAREER DEVELOPMENT TRAINING. 8 WEEKS OF HANDS ON TRAINING. CERTIFICATION COMPTIA FOR A+ AND NETWORK +

Anne Arundel Community College, Hanover, MD

MAY 2013

ASSOCIATES DEGREE, APPLIED SCIENCE, COMPUTER INFORMATION SYSTEMS SECURITY AND NETWORKING

Security Clearance:

HSPD 12 Public trust

Specialized Training/Certifications:

CompTIA A+ Certified, Network + (Certified)

Security+, CISCO, CISSP (training only)

Awards:

Social Security Administration Associate commissioner’s citation – April 2016

OFFICE OF HARDWARE ENGINEERING SINGLE DEVICE TRANSITION TECHNICAL SUPPORT TEAM:

In recognition for providing excellent customer service and technical support while transitioning users from desktop to SDS laptops.

Social Security Administration Associate commissioner’s citation – July 2015

PROJECT IMPLEMENTATION TEAM:

In recognition of outstanding effort, dedication and skillfulness put forth in completing the deployment of the new Windows Server 2012 operating system.

https://www.linkedin.com/in/kombo-inko-tariah-34b21423/

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