Salesforce Developer/Admin
Resume:
Shiva
*****.***********@*****.***
Salesforce Administrator / Developer
SUMMARY:
•5 years of IT experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, enhancements, testing, and maintenance of Multi-tier, web-based, and portals based object oriented enterprise applications.
•Certified Salesforce Developer & Admin with 5 years’ experience in administration, configuration, Customization, Implementation, Data Migration, and Support of Salesforce CRM.
•Extensively worked on various SFDC standard objects like Accounts, Contacts, Opportunities, Leads, Campaigns, Cases, Solutions, Reports and Dashboards.
•Expert in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client’s need.
•Experience in developing Validation Rules, Workflows and Approval Processes for Automated alerts, new Tasks, field updates, and Email generation according to application requirements.
•Hands on experience in implementation of Chatter and Salesforce.com.
•Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
•Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
•Experienced in Data Migration using Apex Data Loader and Integration with third Party Tools.
•Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
•Experience in developing the presentation layer in Visual force and business logic in the Apex by creating/using the Classes, Triggers, Standard Controllers, Custom Controllers, Controller Extensions, S-Controllers, Web Services API and Eclipse Force.com IDE Plug-in.
•Experience in SOQL, SOSL.
•Experienced in deploying the AppExchange applications and integrating with third party applications and developing the Big Machines.
•Good command over designing & developing dynamic web content using Java/J2EE, JSP, Ajax, HTML, XML, JavaScript & other web development tools/technologies.
EDUCATION AND CERTIFICATION:
Bachelors in computer science from JNTUH, India.
Salesforce.com Certified Platform Developer.
Salesforce.com Certified administrator.
TECHNICAL SKILLS:
SALESFORCE TECHNOLOGIES :
Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, App Exchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots.
SALESFORCE TOOLS :
Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool.
PROGRAMMING LANGUAGES :
Java, Apex,C, C++
WEB TECHNOLOGIES :
HTML, CSS, AJAX, XML, JavaScript
OPERATING SYSTEMS :
MS Windows, Linux
DATABASES :
MS SQL Server,DB2
METHODOLOGIES :
Agile, Scrum, SDLC, RUP.
OTHER TOOLS :
Toad, Informatica, Eclipse, SQL Enterprise Manager, SQL Query Analyzer, AQT, ER-Win, MS Visio, Power Designer, Putty and Edit Plus
PROFESSIONAL SUMMARY:
Vocera - San Jose, CA Apr 15 - Till date
Salesforce Developer / Administrator
Vocera enables mobile communications services for hospitals that improve patient safety and satisfaction and increase hospital efficiency and productivity. Vocera provides secure, integrated and intelligent communication to instantly connect people in mobile, mission-critical environments. Vocera's secure voice and text applications keep hospital communication safe, improve efficiency and comply with HIPAA regulations.
Responsibilities:
Working as enhancement team member and performing the roles of Salesforce.com Developer and Administrator in the organization.
Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC).
Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
Implemented web based case management automation – Web-to-Case and Email-to-Case (on Case Object) to track and solve customer’s issues.
Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
Environment: Eclipse IDE, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Web Services API, Force.com Explorer.
Allstate - Northbrook, IL Apr 14 – Feb 15
Salesforce Developer
(Allstate Solutions Private Limited) ASPL is a part of Allstate, the largest publicly held personal lines property and casualty insurer in the United States. Nearly sixteen million households depend on Allstate to insure what they have today and better prepare for tomorrow. ASPL play a strategic role by providing software development services and business process outsourcing solutions to support our US parent company, the Allstate Corporation.
Responsibilities:
•Created custom links on the page layout using html S-control.
•Developed APEX triggers, classes, Visual Force pages.
•Good working experience in querying salesforce.com database using SOQL & SOSL queries using Force.com explorer.
•Created summary reports, matrix reports, pie charts and Dashboards to assist the business team.
•Developed custom Workflows and Assignment Rules.
•Worked on role hierarchy & sharing rules to configure visibility
•Extensive experience Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Workflow.
•Developed Apex Before Insert, Before Update, After Insert and After Update Triggers.
•Experienced to maintain, enhance and create workflows and validation rules.
•Prepared training material and trained salesforce.com business users.
•Migrated data from MS Excel / CSV files to SFDC using Data Loader.
•Extracted data and developed scripts for loading data into the Salesforce application.
•Trained developers for understanding and subsequent support for the system.
Environment: Apex, Visual force, S-Controls, Force.com IDE, Exact target, SOQL,SOSL, HTML,CSS, XML, XSL, Apex data loader, Oracle 9i, MS office 2003,TOAD 8.0.
Aviva - India Jul 2013 – Mar 2014
Salesforce.com Developer/admin
Aviva India is an Indian life assurance company, and a joint venture between AVIVA PLC, A British Assurance Company, and Dabur Group, an Indian conglomerate. Aviva began operations in July 2002 as a joint venture with Dabur Group, one of India’s oldest business houses. As per the Indian insurance sector regulations, Aviva plc has a 26% stake and Dabur has a 74% stake in the JV partnership
Responsibilities:
Integrated Salesforce CRM with legacy Quote Management and Order Management.
Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects ofSalesForce.com (SFDC).
Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
Created Custom objects to build new application functionality in the Salesforce.com.
Designed various tasks such as navigation wizard at the frontend using JQuery.
Developed visual force pages, Component, created tabbed view and designed these pages using style sheets.
Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com.
Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
Developed Apex Classes & Triggers to implement the business logic as per the requirements.
Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards
Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
Planned and performed analysis of e-support activities and/or functions and guides the subsequent design and implementation or improvement of existing support applications
Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
Project management activities such as PMR reviews, Status Reports, and day to day management activities.
Performed Unit, Integration and Regression Testing.
Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.
LM Soft International Pvt Ltd - India Apr 12 – May 13
Salesforce Admin
Responsibilities:
Responsible for Business Analysis & Requirement understanding, development and data modeling.
Responsible for creating reports on the Global History object.
Created the Dashboards, Reporting Tabs and Pages based on the available data.
Worked on Creating Visual force pages on Force.com IDE platform and Eclipse.
Performed the testing operations on the Visual force pages, Custom Objects and Reports.
Responsible for creating the Test Methods to provide maximum coverage to the triggers and other Controller classes.
Implemented field level security, profiles and audit trail setup.
Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
Extensively uploaded data using APEX data loader.
Used SOSL and SOQL queries during the data migration and custom development.
Performed data cleanup and/or data migration to/from Salesforce.com.
Development and Enhancement of PL/SQL procedures and integration with Relational Junction ETL tool as per the business requirements.
Environment: APEX, Visual Force, S-Control, Eclipse IDE, Apex Explorer, Apex Data Loader, HTML, CSS, Force.com.
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