Technical Support Oracle

John Valentine Monteiro

Technology Lead

Dallas, TX

Bachelor’s in Electronics & Communications Engineering

469-***-**** ***********@*****.**.**

H1B ready consultant seeking challenging opportunity, where I can utilize my experience, knowledge and skills to add value to an organization.

Process- Oriented professional offering diverse technical experience with strong Techno Functional experience in Kronos WFC and Oracle EBS. Skillfully coordinated various implementations, upgrades and support. Distinctive ability to comprehend business requirements and provide relevant solutions based on evaluation of present industry developments.

Total IT experience of 8.5 Years

6.5 years of experience in Kronos WFC timekeeping applications.

8.5 years of Techno Functional experience in Oracle EBS.

1 year of experience in Oracle projects implementation and support.

Successful track record of implementing technical solution for creating Oracle Purchase Orders and Oracle Account payable checks using BI publisher

Aptitude for Business practices, process improvements and documentation

Complete exposure of the Software Development Lifecycle (SDLC).

Exhibited High impact Communication skills and strong interpersonal skills by acting as a liaison between Business Users, Client IT managers and Offshore team.

Successfully conducted training sessions on Oracle EBS and BI publisher for the New Hires.

Core Expertise Technical Proficiencies

SDLC Requirements Engineering Functional Design Technical design

Technical Development Testing Technical Support

Kronos WFC 6.0/6.3/8.0.7/8.0.11 Kronos Interface Designer Kronos Clock (Device) Configurations

SQL Sever Reporting Services Microsoft SQL

Oracle EBS 11i Oracle EBS R12 Core HR iRecruitment Self Service Oracle Incentive Compensation

Projects Purchasing iExpense Account Payables

Oracle PL/SQL Oracle Discoverer BI Publisher Oracle Reports Forms Personalization and customizations Extensions Oracle Applications Framework

Personal Characteristics

Team Player Passionate Articulate Responsible

Academic Docile

Bachelor of Engineering, Electronics and communication

Visvesvaraya Technological University, India 2004 – 2008

Professional Track

Onsite Technology Lead

Neiman Marcus, US

Designed and implemented a new interface process to load the Tips amounts from restaurant sales into the Kronos timekeeping application, which was sent as part of the daily transaction feed file for all the Organization retail sales.

Acted as the client technical liaison for the Kronos upgrade from WFC V6.3 to WFC V8.0.7. Was responsible for the testing of time keeping application, various interfaces with external systems post upgrade and time clock set ups and communication with the new version of the application.

Lead and coordinated the activity to update the client payroll processes to interact with a new Third party (ADP) payroll server, as there was a server migration on the ADP end.

Designed and lead a data conversion project for the Vendor related information stored in Oracle HRMS special information type. This was part of the creating a unified system across the client organization for the retails systems.

Onsite Lead/Coordinator

Neiman Marcus, US

Provide solution for Code, Data, and Performance and Functional setup issues to Kronos application and Oracle HRMS users.

Handle cases wherein users are facing total loss of service (P1/P2 Issues) and to provide efficient and innovative solution for functional/technical issues.

Root cause analysis of the bugs to find out the root cause of frequently occurring data corruption issues

Design and implement any minor enhancements requested by the business.

Look out for any opportunities to automate certain day to day activities carried out by the Corporate HR team, design and implement the automation solutions.

Design solution for the major enhancements and lead the project team working on these enhancements.

Successfully implemented a project where in 50 new Kronos clocks have to be configured and deployed across 30 store locations over a period of 4 weeks.

Designed and Implemented a project in the Kronos application to automate the manager access to the eligible associates which reduced the effort on the Corporate HR team by 50% and annual saving of 59K USD to the client.

Successfully designed and implemented a solution in the Oracle iRecruitment module to handle the duplicate candidate records which reduced 60 % of tickets being assigned to the application support team and also a savings of 132K USD for the client.

Technology Analyst /Offshore Lead

Neiman Marcus, US

Offshore lead for the Oracle projects re-Implementation project which involved implementation of Oracle Projects Costing, Billing and Account receivables modules and enhanced reporting.

Coordinate with the onsite team members, the offshore team and the functional team to provide optimal solution for the business requirements.

Responsible for Requirement Analysis, Technical Design and Test Plans.

Coordinate Unit testing, Functional and Integration testing.

Responsible for Task allocation and planning at offshore.

Responsible for the warranty support post Go Live.

Senior Systems engineer/Offshore Lead

Neiman Marcus, US

Offshore lead for the Accelio to Oracle BI Publisher migration solution for Purchase Orders and AP Checks.

Designed the BI Publisher templates and control program to select the appropriate BI Publisher template based on the purchase order type and mail the pdf' s as attachments to the Users and the suppliers.

Coordinate with the onsite team members provide a solution based on the business requirements.

Responsible for Requirement Analysis, Technical Design and Test Plans.

Coordinate Unit testing, Functional and Integration testing.

Application Support Analyst

Neiman Marcus, US

Coordinate with the onsite team lead and provide solution on the issues related to Oracle HRMS and Kronos applications.

Root cause analysis of the bugs to find out the root cause of frequently occurring data corruption issues

Design and implement any minor enhancements requested by the business.

Designed and implemented a solution to load the employee training hours from a flat file into the Kronos application using the Connect Interface designer.

Provide internal trainings to the new members of the team and mentor them in debugging and fixing the customer issues.

Reference

Will be provided on Request

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